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Bryan
12-09-2013, 08:38 AM
Yesterday I downloaded the latest MS updates for W7 and Office 2007. I have a problem in that three Office 2007 updates are in a loop wanting to keep on updating the system. They are KB2760411, KB2760583 and KB276058.

I have checked the "Installed updates" and the three offenders appear four or five times (the number of attempts that I have made to install).

I continually get messages from MS that I have three important updates to install. How can I stop these advices?

Speedy Gonzales
12-09-2013, 09:14 AM
You're not the only one (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f?rtAction=1378836774249).

Sounds like the Office 2013 update from yesterday that screws up the folder pane. Except it was only one update, not 3. Not much you can do about it, until MS fixes it

wratterus
12-09-2013, 10:22 AM
MS really botched the last lot of updates.

Speedy Gonzales
12-09-2013, 10:35 AM
Lol yup 10 botches in 2 mths. Go MS ! 6 last mth, 4 this mth.

jayal
12-09-2013, 12:16 PM
Bryan, those 3 updates okay here, installed yesterday on my computer (NB Speedy!!!)

Paul.Cov
12-09-2013, 10:11 PM
Yeah, I've got the 3 issues too. Just ignoring it for now, altho one option would be to remove all instances of these updates, and attempt a single reinstall. No hurry however.

Jen
13-09-2013, 11:20 AM
Hey, I was just about to google this problem too with those updates! I will just ignore them for the time being...

jwig
13-09-2013, 04:00 PM
Hey, I was just about to google this problem too with those updates! I will just ignore them for the time being...

I have this problem too but how do I ignore them except for de-selecting manually please ? ( as they keep down-loading themselves and set up the yellow alert in the turnoff button ).

Speedy Gonzales
13-09-2013, 04:49 PM
Hide them

jwig
13-09-2013, 05:03 PM
Hide them

Ta Speedy.

Speedy Gonzales
14-09-2013, 02:52 PM
Looks like the Office 2007 prob, has been fixed. If you've installed the affected updates check for updates again, there shouldnt be any. So the MS site/s say

KB2760411 (http://support.microsoft.com/kb/2760411/en-us). 2760583 (http://support.microsoft.com/kb/2760583/en-us). KB2760589 (http://support.microsoft.com/kb/2760589/en-us).

As it says under known issues

Known issues with this update

Customers may have been repeatedly offered this update even though it was already installed.

Note This issue is resolved by a detection change released September 13, 2013. This change did not affect the updated files. This change only affects the way that we offer the updates to customers. Customers who have successfully installed the update do not have to take any action.

It looks like the Office 2013 prob was because of a file mismatch. It had something to do with the versions of mso.dll and outlook.exe that the update installed. It was lower than it should have been

Bryan
14-09-2013, 05:09 PM
Thanks for the update Speedy - much appreciated.

Speedy Gonzales
14-09-2013, 05:39 PM
No probs

jwig
14-09-2013, 07:44 PM
Looks like the Office 2007 prob, has been fixed. If you've installed the affected updates check for updates again, there shouldnt be any. So the MS site/s say

KB2760411 (http://support.microsoft.com/kb/2760411/en-us). 2760583 (http://support.microsoft.com/kb/2760583/en-us). KB2760589 (http://support.microsoft.com/kb/2760589/en-us).

As it says under known issues

Known issues with this update

Customers may have been repeatedly offered this update even though it was already installed.

Note This issue is resolved by a detection change released September 13, 2013. This change did not affect the updated files. This change only affects the way that we offer the updates to customers. Customers who have successfully installed the update do not have to take any action.

It looks like the Office 2013 prob was because of a file mismatch. It had something to do with the versions of mso.dll and outlook.exe that the update installed. It was lower than it should have been


Great to see! Many thanks Speedy...good to have the detail and appreciate you posting it.

Speedy Gonzales
14-09-2013, 07:50 PM
No worries :)