View Full Version : Win XP update error

bk T
28-03-2013, 11:37 PM
Have been trying to update XP Pro since this afternoon but only to receive this:
"The website has encountered a problem and cannot display the page you are trying to view"

My PC problem or MS problem?

29-03-2013, 12:06 AM
I've just accessed updates ok - had a few to catch up on myself :)

... on a XP pro machine

Speedy Gonzales
29-03-2013, 08:12 AM
If IE 6 is still on it get IE 8 separately, then install it. Then see if it works

bk T
29-03-2013, 08:33 AM
It's IE 8.

Still getting this problem.

Speedy Gonzales
29-03-2013, 08:57 AM
Disable addons / toolbars / reset it. See if that fixes it

bk T
29-03-2013, 09:36 AM
Reset doesn't help.

I think it has something to do with ActiveX control. Usually the Install ActiveX Control pops up asking permission to install this but I couldn't see this pop up in IE.

How do I install it manually?

Speedy Gonzales
29-03-2013, 09:52 AM
Did anyone disable anything like BITS under msconfig / services?? If its disabled, it needs to be enabled for WU to work. And for that activex prompt to work. Diane in here had the same prob (activex) it was because BITS was disabled under msconfig. After I enabled it, WU worked, so did activex

bk T
29-03-2013, 10:20 AM
It was stopped in MSConfig. Enabled it but still can't see the ActiveX pop up.

Uninstalled and re-installed IE8 doesn't help.

Speedy Gonzales
29-03-2013, 10:30 AM
Was it unticked in msconfig?? If it was tick it then reboot. Get farbar service scanner (http://www.bleepingcomputer.com/download/farbar-service-scanner/), run it. Then tick all but the last option. Copy and paste what comes up, in here

Check in services / not msconfig what BITS is on. It should be on automatic / delayed start (I think). Thats whats its on in Win7 anyway

bk T
29-03-2013, 10:55 AM
It was ticked but status was stopped, originally. I then set it to automatic in Services, rebooted and it's now running.

Here is the scanner results:

Farbar Service Scanner Version: 03-03-2013
Ran by OEM (administrator) on 29-03-2013 at 10:49:43
Running from "C:\Documents and Settings\OEM\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
************************************************** **************

Internet Services:

Connection Status:
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.

Windows Firewall:

Firewall Disabled Policy:

System Restore:

System Restore Disabled Policy:

Security Center:

Windows Update:

Windows Autoupdate Disabled Policy:

File Check:
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
[2004-08-09 11:52] - [2008-04-13 10:42] - 0006656 ____A (Microsoft Corporation) 35321FB577CDC98CE3EB3A3EB9E4610A

C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
[1980-01-01 01:00] - [2009-02-06 04:11] - 0110592 ____A (Microsoft Corporation) 65DF52F5B8B6E9BBD183505225C37315

Extra List:
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x070000000400000001000000020000000300000005000000 0600000007000000
IpSec Tag value is correct.

**** End of log ****

bk T
29-03-2013, 10:58 AM
This is an ex-leased IBM PC with the Pre-loaded WinXP Pro. I may reload the OS if the WU issue can't be resolved.

Speedy Gonzales
29-03-2013, 10:59 AM
Ok now that its running does it work?? That log looks OK

bk T
29-03-2013, 11:05 AM
No. still doesn't work. :(

Speedy Gonzales
29-03-2013, 11:57 AM
Put teamviewer on it if you want. And I'll have a quick look

bk T
29-03-2013, 12:47 PM
Thanks, Speedy. Don't bother - I'll just reload Win XP.
It's an old ex-leased PC with IBM Pre-loaded OS. It's a good excuse to do a clean install. :D

Speedy Gonzales
29-03-2013, 01:00 PM