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QW.
07-03-2013, 06:23 PM
I have just a my first BSOD while using the internet. One minute I was looking at a website and the next thing I know there is a BSOD.

Have put the error below

Does anybody know what the error is?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 5129

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF80002E25940
BCP3: 0000000000000000
BCP4: FFFFF80002E25940
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030713-33696-01.dmp
C:\Users\James\AppData\Local\Temp\WER-52385-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

Speedy Gonzales
07-03-2013, 06:53 PM
If you've got a hotmail addy upload the dmp file/s to Skydrive. (https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1362635567&rver=6.2.6289.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fskydrive.live.com%2F&lc=1033&id=250206&mkt=en-US&cbcxt=sky) And post the link it gives you back here

If youre using IE and Win7, KB2670838 can cause a crash.

QW.
07-03-2013, 07:07 PM
I have Windows 7 and was using IE. Don't have a hotmail account.

Speedy Gonzales
07-03-2013, 07:25 PM
Uninstall that KB, if its installed. See if it crashes again

QW.
07-03-2013, 07:43 PM
I've removed that KB you mentioned. Will see if it crashes again.

Speedy Gonzales
07-03-2013, 08:35 PM
Cool