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NZHawk
01-03-2013, 10:17 AM
Windows 7 HP
IE v9

Only when using IE does the computer crash BSOD

When I reboot I get this Windows error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1046

Additional information about the problem:
BCCode: 50
BCP1: FFFFF880A28389A0
BCP2: 0000000000000000
BCP3: FFFFF88005AEFC75
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Can someone tell me whats causing the BSOD?

Thank you

wainuitech
01-03-2013, 10:43 AM
Possible Faulty memory - one of the common causes for 0x00000050 - IE may be hitting the "right spots" :)

NZHawk
01-03-2013, 11:31 AM
ok thank you
will run a memtest

NZHawk
01-03-2013, 02:37 PM
2x memtest passed

Speedy Gonzales
01-03-2013, 02:41 PM
I would run tdsskiller see if its got rootkits. (http://media.kaspersky.com/utilities/VirusUtilities/EN/tdsskiller.exe) <- direct link

If it picks anything up select sure then reboot. Looks like that stop error can be caused by rootkits

NZHawk
01-03-2013, 02:46 PM
ok thank you

NZHawk
01-03-2013, 03:19 PM
ran tdsskiller: clean

Speedy Gonzales
01-03-2013, 03:20 PM
So does it crash if you dont use IE? ie: Run everything / anything else in windows?

NZHawk
01-03-2013, 03:31 PM
correct
even Mozilla Firefox works!

Speedy Gonzales
01-03-2013, 03:40 PM
Might be something in IE / like malware / toolbars that are crashing windows.

Go to the folder IE is in / right mouse properties. add -extoff to the end of the target. So "C:\Program Files\Internet Explorer\iexplore.exe" becomes "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

See what happens. This should disable addons

NZHawk
01-03-2013, 03:49 PM
this didn't work; tried ie crashed again

Speedy Gonzales
01-03-2013, 03:58 PM
So is IE crashing itself. Or is it crashing windows with a BSOD?? If whoever has a hotmail addy upload the dmp file/s to Skydrive (https://skydrive.live.com/)

NZHawk
01-03-2013, 04:06 PM
BSOD
not sure about Skydrive
haven't done before

Speedy Gonzales
01-03-2013, 04:08 PM
k. Well you can either upload the dmp files to Skydrive. Or put teamviewer on this thing. Send the ID and pw it gives you to me in a PM. So I can see what else is installed. Sounds like IE is screwed or something is making it crash. If FF works and everything else does, and it doesnt crash

You could try installing IE 10 on it but it may crash it while its installing. Did someone install KB2670838 the other day?? Its a platform update for IE10 I think. This has caused crashes for some people. Who have laptops (from what Ive seen so far) and it has also crashed on systems (that use / have Intel video cards) where the drivers are out of date

NZHawk
01-03-2013, 04:09 PM
every time I reboot HP Support Assistant comes up stating "A restart is needed"
which we have done but it comes back again

NZHawk
01-03-2013, 04:12 PM
owner is due to pick up laptop in a few minutes, could we visit this with teamviewer on Monday?

Speedy Gonzales
01-03-2013, 04:19 PM
Its possible that KB I posted is causing this crash. It's the same stop error some people are getting. Look here. If KB 2670838 is installed uninstall it (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/after-installation-of-update-kb2670838-win-7-keeps/66be9f5a-2257-4c4a-9c9c-5dc6f0f55d37)

If this is the reason. MS are aware of it now.

NZHawk
01-03-2013, 04:24 PM
Thank you
I will recheck this when the laptop returns on Monday.
Have a great weekend - thanks for your help.

Speedy Gonzales
01-03-2013, 04:27 PM
Sweet

NZHawk
07-03-2013, 09:27 AM
Just wanted to report back that it was the KB2670838 that caused the BSOD.
After I uninstalled it IE worked fine!

Thank you

Speedy Gonzales
07-03-2013, 10:03 AM
Sweet

SolMiester
07-03-2013, 11:32 AM
Windows 7 HP
IE v9

Only when using IE does the computer crash BSOD

When I reboot I get this Windows error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1046

Additional information about the problem:
BCCode: 50
BCP1: FFFFF880A28389A0
BCP2: 0000000000000000
BCP3: FFFFF88005AEFC75
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Can someone tell me whats causing the BSOD?

Thank you

Any addins\plugin etc on IE, disable from internet options first

NZHawk
07-03-2013, 11:35 AM
Thank you - will do.