View Full Version : external hardrive asj

16-01-2013, 03:43 PM
Hi have a 2 tb hd for a year, now wen on it it will take a while to show up, but it doesnt appear in my computer except in disk drives it will tell me to format it before i can use it. I tried active partition demo but it show up as fixed disk 3 (\\.\Physical drive3) and the option is blacked out. can any 1 help me recover my files. got a lot of unreplacable family photo in there

17-01-2013, 07:28 AM

Anyhow, are you mounting the drive via a USB drive enclosure? In other words, do you plug a USB cable in to see the drive?

Obviously if you do see the drive, don't format it or do anything about the partition. Otherwise you'll make recovery a lot harder.

If it's an internal drive, mounted inside your PC, you could remove it, and send it to this company


Of course, get a quote before sending it off.

17-01-2013, 07:42 AM
hi, yeah its mounted in a usb drive enclosure.

17-01-2013, 08:37 AM
I'd remove the hard drive from the USB enclosure. Usually this takes a very small "jeweler's" Phillip head screw driver. Any hardware store will carry these. They are sometimes in eyeglass repair kits.

Option #1: if you're comfortable with opening your PC, you can attach a SATA cable from the drive to any free SATA port. You'll also need SATA power.

Option #2: buy a new USB enclosure, and move the drive from the old enclosure to the new.

try this link, if you're in NZ


Do *NOT* reformat or repartition your drive, until you've recovered your files.

17-01-2013, 09:05 AM
Some enclosures encrypt the drives meaning they won't read in another enclosure or plugged directly into the computer.
Some models of western digital are like this, there may be others as well. Still worth a try just bear this in mind.

but it doesnt appear in my computer except in disk drives
I'm not sure what you mean by this, when you double click my computer is it showing up with a drive letter there or not?
If not the computer is not recognising that the drive is partitioned/ formatted. You could right click my computer, choose manage, go to disk management, see how it looks in that list. Just don't format or partition it or you will lose everything.

It's also worth plugging it into another computer and different USB ports. I've occasionally had drives do this and they worked perfectly after trying again on a different machine/ port. I've had a suspicion it's a symptom of a poor USB connection.

17-01-2013, 06:32 PM
Hi tried a different case/pc didn't work. When I open my computer there is no drive letter there. But when I look at disk management it says
disk 3
Not Initalized

17-01-2013, 06:45 PM
Got a message saying this disk need to be formated before it be used

17-01-2013, 07:49 PM
Your disk may have failed.
However you could try either
Photorec from the testdisk suite (free)
or recuva (paid)

One of them may be able to see your files and recover them.

Good luck.

17-01-2013, 08:38 PM
Sounds like the partition table has been corrupted. Your data should still be there, just not visible.

You can try EaseUS Data Recovery http://www.easeus.com/download.htm The free version allows you to recover UPTO a total of 1GB, but it does show what can be seen/recovered. If it finds your files you have to decide if they are worth paying for the software if you have over 1GB.

You can use the drive as a External Via USB or slave it to the PC that has the recovery software in.

18-01-2013, 08:13 AM
thank I tried testdisk and easeus I can see the hdd but there nuthing on it