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View Full Version : Laptop internet problem 1 website only being blocked



Bestm8
19-11-2012, 06:51 PM
Some time in the last month or so access to asb and asb securties websites became slow and a week or so ago now refuses to connect -now get the internet connection lost page, however any other website I try works fine. This is over a wireless connection.
The websites work fine from the main PC - all go thru the same Modem/router

Cannot see anything in my antivirus programme (AVG) or windows firewall that I can find - though not 100% sure about the firewall, but nothing obvious I could see.

I have tried to ping the website and the result is something like pinging 210.xx.xx.xx
then reports 3 out 4 data packets lost listing another ip address number to the one above.

ping the website from the main PC I get the same result

Have looked at the "hosts" file - nothing there

Have aslo tried Chrome and safari - all from Windows pc (Vista)

The only programmes I have added or updated would be AVG itself (On both Laptop and pc) and CCleaner again both computers running the same versions
Would using system restore maybe answer??
or could it be in the registry somewhere??

Speedy Gonzales
19-11-2012, 06:57 PM
Run ccleaner and go to tools / startup. Click on save to txt file bottom right. Copy and paste the txt file in here. Do the same in tools / uninstall

We'll see whats in startup and whats installed

Bestm8
19-11-2012, 08:09 PM
Not sure if I can upload a file so will paste
Startup:
Yes HKCU:Run ehTray.exe Microsoft Corporation C:\Windows\ehome\ehTray.exe
Yes HKCU:Run FBackup Scheduler
No HKCU:Run PC Suite Tray C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
Yes HKCU:Run WMPNSCFG Microsoft Corporation C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKLM:Run Acronis Scheduler2 Service Acronis "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
Yes HKLM:Run AcronisTimounterMonitor Acronis C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
Yes HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Adobe Reader Speed Launcher Adobe Systems Incorporated "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run APSDaemon Apple Inc. "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run AVG_UI AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run ConnectionCenter Citrix Systems, Inc. "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup
Yes HKLM:Run HF_G_Jul "C:\Program Files\AVG Secure Search\HF_G_Jul.exe" /DoAction
Yes HKLM:Run HP Health Check Scheduler Hewlett-Packard c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
No HKLM:Run HP Software Update Hewlett-Packard Co. "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
Yes HKLM:Run hpWirelessAssistant Hewlett-Packard Development Company, L.P. C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
No HKLM:Run IAAnotif Intel Corporation C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
No HKLM:Run Iomega Automatic Backup 1.0.1 "C:\Program Files\Iomega\Iomega Automatic Backup\ibackup.exe"
Yes HKLM:Run Microsoft Default Manager Microsoft Corporation "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
Yes HKLM:Run NvCplDaemon Microsoft Corporation RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
Yes HKLM:Run QlbCtrl Hewlett-Packard Development Company, L.P. C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes HKLM:Run QlbCtrl.exe Hewlett-Packard Development Company, L.P. C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes HKLM:Run QPService CyberLink Corp. "C:\Program Files\HP\QuickPlay\QPService.exe"
No HKLM:Run QuickTime Task Apple Inc. "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run ROC_ROC_JULY_P1 AVG Technologies "C:\Program Files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
Yes HKLM:Run RtHDVCpl Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
Yes HKLM:Run SMSERIAL Motorola Inc. C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
Yes HKLM:Run SunJavaUpdateSched Sun Microsystems, Inc. "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SynTPStart Synaptics, Inc. C:\Program Files\Synaptics\SynTP\SynTPStart.exe
Yes HKLM:Run TrueImageMonitor.exe Acronis C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
Yes HKLM:Run vProt AVG Technologies "C:\Program Files\AVG Secure Search\vprot.exe"
Yes HKLM:Run Windows Defender Microsoft Corporation %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes HKLM:RunOnce Launcher soft thinks %WINDIR%\SMINST\launcher.exe
Yes Startup Common Bluetooth.lnk Broadcom Corporation. C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
No Startup Common HP Digital Imaging Monitor.lnk Hewlett-Packard Co. C:\PROGRA~1\HP\DIGITA~1\bin\hpqtra08.exe
Yes Startup User OneNote 2007 Screen Clipper and Launcher.lnk C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE


Install:
Acrobat.com Adobe Systems Incorporated 18/01/2009 1.67 MB 1.1.377
Acronis True Image Home Acronis 9/10/2008 236 MB 11.0.8101
Activation Assistant for the 2007 Microsoft Office suites Microsoft Corporation 13/07/2007 13.5 MB
Adobe AIR Adobe Systems Inc. 18/01/2009 1.0.4990
Adobe Flash Player 10 Plugin Adobe Systems Incorporated 27/02/2010 10.0.45.2
Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 9/10/2012 11.4.402.287
Adobe Reader 9.5.2 Adobe Systems Incorporated 31/08/2012 103 MB 9.5.2
Advanced Fix 2012 version 2.0.1.68 Advanced Fix, Inc. 20/06/2012 26.4 MB 2.0.1.68
Apple Application Support Apple Inc. 2/06/2012 60.9 MB 2.1.7
Apple Software Update Apple Inc. 16/07/2011 2.38 MB 2.1.3.127
AVG 2013 AVG Technologies 9/11/2012 134 MB 2013.0.2793
AVG Security Toolbar 13/11/2012 19.8 MB
Bejeweled 2 Deluxe Oberon Media 13/07/2007 12.6 MB
Canon EOS Kiss_N REBEL_XT 350D WIA Driver Canon 9/10/2008 5.6
Canon G.726 WMP-Decoder Canon Inc. 15/10/2008 232 KB 1.1.0.4
Canon MovieEdit Task for ZoomBrowser EX Canon Inc. 15/10/2008 50.2 MB 2.6.0.4
Canon PhotoRecord Cisra 9/10/2008 80.8 MB 02.02.01000
Canon RAW Image Task for ZoomBrowser EX Canon Inc. 15/10/2008 17.2 MB 3.3.0.5
Canon RemoteCapture Task for ZoomBrowser EX Canon 9/10/2008 1.1
Canon Utilities CameraWindow Canon Inc. 15/10/2008 2.26 MB 7.1.0.2
Canon Utilities CameraWindow DC Canon Inc. 15/10/2008 5.62 MB 7.1.0.7
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX Canon Inc. 15/10/2008 18.4 MB 6.4.2.16
Canon Utilities EOS Capture 1.3 Canon 9/10/2008 1.3
Canon Utilities EOS Utility Canon Inc. 15/10/2008 40.2 MB 2.4.0.1
Canon Utilities MyCamera Canon Inc. 15/10/2008 15.5 MB 6.4.0.5
Canon Utilities MyCamera DC Canon Inc. 15/10/2008 15.4 MB 7.0.1.8
Canon Utilities RemoteCapture DC Canon Inc. 15/10/2008 16.1 MB 3.0.1.8
Canon Utilities RemoteCapture Task for ZoomBrowser EX Canon Inc. 15/10/2008 16.2 MB 1.7.1.9
Canon Utilities ZoomBrowser EX Canon Inc. 15/10/2008 50.2 MB 6.1.1.21
Canon ZoomBrowser EX Memory Card Utility Canon Inc. 15/10/2008 19.7 MB 1.1.0.8
CCleaner Piriform 24/10/2012 4.47 MB 3.24
Chuzzle Oberon Media 13/07/2007 9.89 MB
Citrix online plug-in - web Citrix Systems, Inc. 13/09/2011 14.4 MB 12.0.0.6410
Dynasty Oberon Media 13/07/2007 23.7 MB
ESU for Microsoft Vista Hewlett-Packard 1/06/2007 3.38 MB 2.0.3.1
FBackup 4 Softland 8/08/2009 17.1 MB
Four Houses Oberon Media 13/07/2007 18.2 MB
GIMP 2.6.6 30/08/2009 38.0 MB
GoodSync Siber Systems 8/08/2009 9.62 MB
Google Chrome Google Inc. 18/11/2012 213 MB 23.0.1271.64
Google Toolbar for Internet Explorer 3/01/2008 2.56 MB
HP Active Support Library Hewlett-Packard 27/01/2010 20.5 MB 3.1.9.1
HP Customer Experience Enhancements Hewlett-Packard 31/05/2007 0.98 MB 5.1.0.2278
HP Customer Participation Program 8.0 HP 12/09/2008 346 MB 8.0
HP DVD Play 3.6 8/06/2010 7.66 MB
HP Easy Setup - Frontend Hewlett-Packard 31/05/2007 1.93 MB 5.1.0.2279
HP Help and Support Hewlett-Packard Company 19/06/2010 30.6 MB 2.1.2.0
HP Imaging Device Functions 8.0 HP 12/09/2008 2.44 MB 8.0
HP Integrated Module with Bluetooth wireless technology 6.0.1.6000 HP 9/06/2010 40.9 MB 6.0.1.6000
HP OCR Software 8.0 HP 12/09/2008 2.43 MB 8.0
HP Officejet All-In-One Series HP 12/09/2008 16.9 MB 1.0
HP Photosmart Essential HP 12/09/2008 11.4 MB 1.12.0.46
HP Photosmart Essential 2.0 HP 13/07/2007 1.35 MB 2.0
HP Product Detection Hewlett-Packard Company 30/01/2011 1.90 MB 10.7.9.0
HP Quick Launch Buttons Hewlett-Packard Company 16/08/2011 16.8 MB 6.50.14.1
HP Solution Center 8.0 HP 12/09/2008 2.43 MB 8.0
HP Update Hewlett-Packard 24/07/2011 3.92 MB 5.003.001.001
HP Wireless Assistant Hewlett-Packard 8/06/2010 3.95 MB 3.00 H3
HPSSupply Hewlett Packard Development Company L.P. 12/09/2008 987 KB 2.1.3.0000
ieSpell Red Egg Software 16/04/2009 5.99 MB 2.5.1 (build 106)
Intel® Matrix Storage Manager Intel Corporation 8/06/2010 36.8 MB
Java(TM) 6 Update 3 Sun Microsystems, Inc. 22/01/2008 133 MB 1.6.0.30
Java(TM) 6 Update 37 Oracle 15/06/2012 95.6 MB 6.0.370
Java(TM) 6 Update 5 Sun Microsystems, Inc. 25/03/2008 136 MB 1.6.0.50
Java(TM) 6 Update 7 Sun Microsystems, Inc. 18/08/2008 136 MB 1.6.0.70
Java(TM) SE Runtime Environment 6 Sun Microsystems, Inc. 31/05/2007 115 MB 1.6.0.0
Jewel Quest Oberon Media 13/07/2007 12.6 MB
Magic Match Oberon Media 13/07/2007 10.1 MB
Mah Jong Quest Oberon Media 13/07/2007 14.6 MB
Mahjong Escape Ancient China Oberon Media 13/07/2007 11.9 MB
Mahjong Match Oberon Media 13/07/2007 16.8 MB
MediaRing Talk MediaRing 13/07/2007 9.85 MB 2.1.1.0
Microsoft .NET Framework 3.5 SP1 Microsoft Corporation 18/02/2009 27.8 MB
Microsoft .NET Framework 4 Client Profile Microsoft Corporation 26/06/2010 120 MB 4.0.30319
Microsoft Default Manager Microsoft Corporation 31/07/2010 1.08 MB 2.2.114.0
Microsoft Office File Validation Add-In Microsoft Corporation 13/09/2011 7.95 MB 14.0.5130.5003
Microsoft Office Professional Plus 2010 Microsoft Corporation 1/10/2011 894 MB 14.0.6029.1000
Microsoft Silverlight Microsoft Corporation 16/05/2012 287 MB 5.1.10411.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 31/07/2010 1.74 MB 3.1.0000
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 29/07/2009 251 KB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 16/06/2011 294 KB 8.0.61001
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 1/05/2011 592 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 4/11/2010 589 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 15/06/2011 594 KB 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 4/11/2012 16.5 MB 10.0.40219
Microsoft Works Microsoft Corporation 12/12/2009 265 MB 08.05.0818
Motorola SM56 Data Fax Modem 1/06/2007 1.82 MB
MSCU for Microsoft Vista Hewlett-Packard 31/05/2007 24.2 MB 1.0.1.1
MSXML 4.0 SP2 (KB936181) Microsoft Corporation 2/01/2008 1.26 MB 4.20.9848.0
MSXML 4.0 SP2 (KB941833) Microsoft Corporation 3/01/2008 1.26 MB 4.20.9849.0
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 28/11/2008 1.27 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 29/11/2009 1.33 MB 4.20.9876.0
muvee autoProducer 6.0 muvee Technologies 31/05/2007 153 MB 6.00.050
MYOB Accounting 2004 MYOB New Zealand Ltd 21/08/2009 2004
NVIDIA Drivers NVIDIA Corporation 27/03/2010 1.10
PC Connectivity Solution Nokia 13/07/2012 15.0 MB 12.0.27.0
PhotoPerfect Express 1.00 Arcadia Software AG 27/05/2009 28.6 MB
Poker Superstars 2 Oberon Media 13/07/2007 30.4 MB
QuickPlay SlingPlayer 0.4.6 SlingMedia 8/06/2010 180 MB 0.4.6
QuickTime Apple Inc. 2/06/2012 73.2 MB 7.72.80.56
Rainbow Web Oberon Media 13/07/2007 11.9 MB
Realtek 8169, 8168, 8101E and 8102E Ethernet Network Card Driver for Windows Vista Realtek 8/06/2010 864 KB 1.00.0000
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 29/06/2011 11.2 MB 6.0.1.5869
Roxio Creator Audio Roxio 31/05/2007 3.82 MB 3.4.0
Roxio Creator Basic v9 Roxio 1/06/2007 25.9 MB 3.4.0
Roxio Creator Copy Roxio 1/06/2007 652 KB 3.4.0
Roxio Creator Data Roxio 31/05/2007 889 KB 3.4.0
Roxio Creator EasyArchive Roxio 1/06/2007 1.50 MB 3.4.0
Roxio Creator Tools Roxio 31/05/2007 358 KB 3.4.0
Roxio Express Labeler 3 Roxio 1/06/2007 18.0 MB 3.2.1
Roxio MyDVD Basic v9 Roxio 1/06/2007 296 MB 9.0.551
Safari Apple Inc. 3/06/2012 104 MB 5.34.57.2
Scrubbles Oberon Media 13/07/2007 45.2 MB
Skype Click to Call Skype Technologies S.A. 4/11/2012 5.86 MB 6.3.11079
Skype™ 5.10 Skype Technologies S.A. 19/09/2012 19.0 MB 5.10.116
Spybot - Search & Destroy Safer Networking Limited 6/12/2008 54.7 MB 1.6.0
Synaptics Pointing Device Driver Synaptics Incorporated 4/06/2012 12.8 MB 15.3.29.0
Teddy Factory Oberon Media 13/07/2007 21.6 MB
Treasures of the Deep Oberon Media 13/07/2007 28.0 MB
UltraVNC 1.0.5 1.0.5 17/10/2008 5.54 MB 1.0.5
Virtual Villagers Oberon Media 13/07/2007 19.2 MB
Vista Services Optimizer Smart PC Utilities 27/05/2009 3.42 MB 1.1.42
Windows Driver Package - Nokia Modem (05/22/2008 3.8) Nokia 1/11/2008 05/22/2008 3.8
Windows Driver Package - Nokia Modem (05/22/2008 7.00.0.1) Nokia 1/11/2008 05/22/2008 7.00.0.1
Windows Driver Package - Nokia pccsmcfd “LegacyDriver” (05/31/2012 7.1.2.0) Nokia 13/07/2012 5.69 GB 05/31/2012 7.1.2.0
Windows Live Essentials Beta Microsoft Corporation 31/07/2010 151 MB 15.3.2804.0607
Windows Live Sync ActiveX Control for Remote Connections Microsoft Corporation 31/07/2010 5.55 MB 15.0.5403.6
Yahoo!Xtra Toolbar 27/06/2010 3.33 MB
Zuma Deluxe Oberon Media 13/07/2007 7.66 MB

Speedy Gonzales
19-11-2012, 08:45 PM
Hmm doesnt look too bad, altho I would use something better than AVG

Both versions of flash are out of date

You should uninstall ALL versions of java. Except 6 update 37. The other will have vulnerabilities. You should only have 1 version (or 2) if you have 64bit installed

Skype if you use it a lot is now up to v6

Bestm8
19-11-2012, 09:24 PM
Thanks for the quick response
Will do as suggested

Since posting got to both sites but very slowly, when trying to log into asb site, gave up waiting!

wainuitech
19-11-2012, 10:28 PM
Wouldn't be at all surprised if it Were AVG causing the problems. Just tried the asb site and it opened within 2 seconds.

Seen AVG cause all sorts of problems, its getting worse ( if that's possible) with each "upgrade / improvement" they try to make.

If AVG ever decided to go into the Virus/malware industry ( instead of anti-virus) they are 95% there already :D

Nhashon
20-11-2012, 07:32 AM
Well i also
think from above comments ,AVG can cause problems. What i think you should do but dont know if it is right scan malware with malwarebytes ,unistall any web browsing extensions or addons , and i would ensure if your browser and all the normal windows updates and all
software are updated . Lastly i would say use cc cleaner to clear out cookies and regristry . But some where im looking at malware problem or software problem . Thats from side .

Bestm8
20-11-2012, 09:36 PM
Got rid of AVG, cleared out cookies etc etc
Still no change

wainuitech
20-11-2012, 10:18 PM
Has the AVG Security tool bar on your Browsers been removed when AVG was uninstalled ?

Try the following link, Just typed it into IE, and it opened fully in 2 seconds after hitting Enter. www.asb.co.nz

Did you upgrade the Flash as Speedy suggested in Post #4

Nhashon
20-11-2012, 10:38 PM
Did u scan for malware

Bestm8
22-11-2012, 09:09 PM
Scanned for malware, updated the flash etc as well
Still no luck

Paul Ramon
22-11-2012, 09:53 PM
Check your time & date are correct and reset securities to default in IE (tools, internet options, security tab)

Profix
22-11-2012, 10:17 PM
A TCP/IP and Winsock reset might help. In command prompt (run as Administrator), type (press enter after each line):
netsh int ip reset
netsh winsock reset

Then restart the laptop.

Bestm8
26-11-2012, 08:32 AM
Thanks will try that