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ratrasta
03-10-2012, 10:37 AM
My laptop is lagging and going slow

Windows 7 Home Premium
Hewlett-Packard
Celeron (R) dual-Core CPU T3500 @ 2.10GHZ
Ram 2.00 gb
64 bit OS

Using Chrome for browser
PC Tools for anti virus
I did have Microsoft windows 7 suite but deleted it and now using Libre Office
Here is my Hijack Log any help is appreciated
Thanks for the help

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:54:23 a.m., on 3/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\PC Tools Security\pctsGui.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Users\shane smith\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.jp.msn.com/CQALL/14
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.stuff.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.jp.msn.com/CQALL/14
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.jp.msn.com/CQALL/14
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Guard BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\PC Tools Security\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files (x86)\PC Tools Security\pctsGui.exe" /hideGUI
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\shane smith\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files (x86)\PC Tools Security\BDT\BDTUpdateService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: RtVOsdService Installer (RtVOsdService) - Realtek Semiconductor Corp. - C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files (x86)\PC Tools Security\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files (x86)\PC Tools Security\pctsSvc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8264 bytes

Nick G
03-10-2012, 11:44 AM
What antivirus program do you have?

Sorry if it says there and I missed it, was at a lan so got no sleep last night = me not the most awake lol.

The log scan doesn't look too bad to me, have you tried running ccleaner?
And just bear in mind here a celeron with 2gb of ram is never going to deliver incredible performance.

ratrasta
03-10-2012, 02:58 PM
The antivirus is PC tools the free version, I ran the ccleaner yesterday which got rid of a lot of stuff but when i closed it down last night there was 68 updates i had to do.

Nick G
03-10-2012, 03:11 PM
The antivirus is PC tools the free version, I ran the ccleaner yesterday which got rid of a lot of stuff but when i closed it down last night there was 68 updates i had to do.
Ok, I've woken up now :)
I would uninstall PC tools, and get Microsoft Security Essentials (MSE) and Malwarebytes for you antivirus. Note here that MSE is an antivirus while malwarebytes is a antimalware, so it is perfectly fine (and beneficial) to have them both at once. Both are free.

Just double checking here, it is a 64 bit os?

Malwarebytes download link (http://www.malwarebytes.org/)
MSE download link (http://windows.microsoft.com/en-GB/windows/products/security-essentials)

Now, back to the lagging. Does it lag just when running some programs, or is the whole computer laggy, even when performing basic tasks?

EDIT - DOH! I really must have been asleep, you very nicely stated your AV right at the start of the post.

Nick G
03-10-2012, 03:20 PM
Open up the task manager (right click startbar, ->task manager) and click on the 'processes' tab. How many google chrome entries are there? Also, what is the mem usage of each one?

ratrasta
03-10-2012, 04:04 PM
I have Malwarebytes and did have Microsoft Security Essentials but it had a lot of updates.

The lagging happens when opening the browser and other pages, and basic program's
64 bit OS

There's 6 Chrome entries
74,856
46,440
58,540
1,104
20,580
35,708
Why so many?

bluenose
03-10-2012, 04:04 PM
There are a lot of "File missing", "Unknown owner" and "Unknown file" on the list. Looks odd to me. Suggest you wait until Speedy has a look at the report.

Nick G
03-10-2012, 04:17 PM
There are a lot of "File missing", "Unknown owner" and "Unknown file" on the list. Looks odd to me. Suggest you wait until Speedy has a look at the report.
No, that's not unusual. Something to do with hijack this being a 32 bit program only and having trouble with 64 bit programs ( I think). Its definitely not concerning.

Speedy Gonzales
03-10-2012, 04:19 PM
Did you uninstall Office? You didnt delete its folders did you ? Missing files is normal with HJT and Win7. HJT needs to be updated. I would get rid of Pctools. Win7's firewall is good enough

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

Nick G
03-10-2012, 04:19 PM
I have Malwarebytes and did have Microsoft Security Essentials but it had a lot of updates.

The lagging happens when opening the browser and other pages, and basic program's
64 bit OS

There's 6 Chrome entries
74,856
46,440
58,540
1,104
20,580
35,708
Why so many?
updates are good, it means its being kept up to date with the latest virus databases and such. Not exactly sure why there are so many chrome entries, but I remember SurferJoe having an issue with chrome and thought it might be your issue as well. When you close chrome, are those entries still there? Might be worth uninstalling chrome and seeing if that helps. Definitely replace PC tools with MSE.

ratrasta
03-10-2012, 04:59 PM
When i uninstalled MS office it took the folders as well i can't find any but MS SQL Server, MS Net,and MS Build with windows workflow.

What dose HJT mean can you tell i'm computer pro lol.

ratrasta
03-10-2012, 05:06 PM
Just closed everything i had opened and the Chrome entries were gone.

Speedy Gonzales
03-10-2012, 05:10 PM
HJT = that hijackthis log

Nick G
03-10-2012, 05:39 PM
Just closed everything i had opened and the Chrome entries were gone.
Ok, so no problems then. Some chrome's have had issues where they were still eating up system resources.

ratrasta
03-10-2012, 05:56 PM
I just up loaded HJT today not long before posting on here. PC tools is gone and i try MSE.

Thanks for the help Nic and Speedy or is it cat and mouse lol