PDA

View Full Version : BSOD Solution - With some DMP Information



Caleb Watson
25-09-2012, 10:38 AM
Hello,

I've had my new custom build gaming desktop for nearly a year now and over the past week it's stated crashing.

It seems to be at random times, I haven't noticed a theme as of yet. I downloaded a program to read the DMP log file and have attached a screenshot of it's contents.

Thanks for any help you can provide,
Caleb Watson

4287

Speedy Gonzales
25-09-2012, 11:02 AM
Is a Mcafee program / AV program installed?? If it is uninstall it. Thats a known cause of that BSOD and that file. Mcafee can also crash netio.sys in Windows

Caleb Watson
25-09-2012, 11:19 AM
Is a Mcafee program / AV program installed?? If it is uninstall it. Thats a known cause of that BSOD and that file. Mcafee can also crash netio.sys in Windows

I have ESET Security Suite installed. Could that be doing it?

Speedy Gonzales
25-09-2012, 11:29 AM
Pass, never used Eset. Is Windows up to date?

Caleb Watson
25-09-2012, 11:32 AM
I can't tell if Windows is up to date because around the time the BSOD started I get an error trying to check for updates

4289

After a quick Google of the error code it is ESET messing with updates, wonder if that could be the BSOD too?

Speedy Gonzales
25-09-2012, 11:38 AM
Looks like Eset is the cause of windowsupdate failing. According to this (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-will-not-work-getting-error/d0ba46ff-64d7-402a-a9d8-82e03c84e4db). Its blocking access. Dont know if its the cause of the BSOD tho

Speedy Gonzales
25-09-2012, 12:01 PM
Looks like Eset can cause that BSOD. What version of Eset is it? You're not using more than 1 firewall are you?

Caleb Watson
25-09-2012, 01:33 PM
I followed the steps in that article to stop ESET blocking updates, my computer is checking for available ones now.

As far as I'm aware ESET is the only firewall operational, unless the Windows Defender firewall is active.

Speedy Gonzales
25-09-2012, 01:54 PM
Defender is only an AV not a firewall. Looks under action / security center. See if it shows 1 or more firewalls here. Thats if youre using Win7

pctek
25-09-2012, 01:57 PM
IRQL error is usually either a driver or RAM.

Caleb Watson
25-09-2012, 10:33 PM
IRQL error is usually either a driver or RAM.

So does that mean a hardware problem?


Defender is only an AV not a firewall. Looks under action / security center. See if it shows 1 or more firewalls here. Thats if youre using Win7

Only ESET seems to be running

Speedy Gonzales
25-09-2012, 11:02 PM
Only way to find out if Eset is the cause. Uninstall it then see if it crashes. If it doesnt, then it maybe the cause

Caleb Watson
26-09-2012, 11:11 AM
Yea, if it crashes again I'll uninstall and wait. Thanks