View Full Version : stop error

10-09-2012, 04:34 PM
After a power outage
the computer boots with BSOD stop error code 0x0000007E; portcls.sys address B590346d
will not boot into safe mode
last known good confirguration: makes no difference
diagnostics of both ram & hdd: passed

any suggestions of how to get the computer to boot?

Thank you!

Speedy Gonzales
10-09-2012, 04:37 PM
Looks like that file belongs to the audio drivers. Try disabling the sound in the BIOS. Then uninstall its drivers, if it boots into windows. If it does, download the drivers again. Then reboot. See if you can still get into windows. It didnt happen after installing SP3 did it? If XP is on it

10-09-2012, 04:39 PM

11-09-2012, 11:18 AM
I stopped the audio from booting in the bios
when the computer boots, I get a continual won't go away
Windows recovered from a serious error : BCcode: 10000007e

Speedy Gonzales
11-09-2012, 11:35 AM
Has it been scanned for malware?? I would remove the hdd put it in a working system, and scan the whole hdd

11-09-2012, 11:42 AM
Thank you for the quick response - no and will do

Speedy Gonzales
11-09-2012, 12:51 PM
Try connecting the hdd to a working system, get access to the hdd. Find portcls.sys, rename it. Then put it back in the system that crashes. Enable the sound in the BIOS again. See if it gets into windows. If it does, if sound drivers are installed uninstall them. portcls.sys is probably corrupt. Then try reinstalling the sound drivers again

11-09-2012, 12:55 PM
Sounds good
Just finishing the malware scan, so far 1 infection

will action after the scan is complete

Speedy Gonzales
11-09-2012, 01:08 PM
If you want once the scan finishes, leave the hdd connected. And I can check it out with teamviewer. If you cant take ownership of the connected hdd

11-09-2012, 01:11 PM
ok will let send you a pm

Speedy Gonzales
11-09-2012, 01:47 PM
What version of windows is on it? If it's vista or Win7, is it 32 or 64 bit?

11-09-2012, 02:02 PM
XP Home

Speedy Gonzales
11-09-2012, 02:05 PM
K has it finished scanning yet?

11-09-2012, 02:06 PM
no! I would think just about done

11-09-2012, 03:47 PM
Boots ok now (Thanks Speedy)
it boots to Active Desktop Recover - which won't correct and

I get a error: system has recovered from a serious error
error signature: BCcode: 10000007e BCP1: C0000005 ...etc
and this continues to repeat itself

Speedy Gonzales
11-09-2012, 03:53 PM
Give me another id and password NZhawk. I'll have another look. Looks like that can appear, if something is missing or corrupt. What was the malware/infection you removed?