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dianne pierce
14-08-2012, 04:43 PM
but emails can still be sent and received manually. How can I fix this please?

wainuitech
14-08-2012, 06:09 PM
See if this Helps: On the ribbon, go to the Send/Receive tab - the Work Offline button will show as activated. Click the Work Offline button to de-activate it.

dianne pierce
14-08-2012, 07:54 PM
hi wainuitech - the send receive tab does not give me the option to go online/offline. I have explored all the options including customising the ribbon and although it shows offline/online toggle in there it does not give an option to go online

wainuitech
14-08-2012, 08:22 PM
Is the Off-line plain or Yellow ?

Make sure you are on the Send/Receive Tab, when Outlook is Off-line its highlighted as Yellow, when online its plain - the wording does not change.

Below is the guff from outlooks help.

4091

dianne pierce
14-08-2012, 08:32 PM
Checked out that information and the send receive tab is highlighted showing offline. Also the status bar at the bottom shows the red cross as in the image so is definitely offline. I have search solutions in google but to no avail