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dveitch
26-07-2012, 11:52 PM
This problem is not strictly related to the narrowest interpretation of the PCWorld PressF1 rules, but I hope someone can help me.

Xtra is frequently defining my emails from Kiwilink to their Xtra customers as spam. Cunning Xtra users are frequently checking the spam folders both on their PCs and the Yahoo website. However, I receive emails from members of the public with Xtra addresses and I reply in good faith that my email will reach them. It does not.

My Kiwilink support has failed to get Xtra to improve its service and now tell me I should get the potential recipient of my email to white list my address. A bit hard to do when the only contact I know is through their Xtra email address.

Does anyone have a magic way to solve this? Do you have DDI to someone who can truly help?

adslgeek
27-07-2012, 12:45 AM
Hi there,

My personal opinion of the Yahoo and Xtra mail servers isn't that high.

Regarding delivery improvements if you are sending regular newsletters then approaching a pro mail distributor is a good idea as mail delivery is a skill these days even for legitimate newsletters.

If just a few some more simple steps.

1) Send using say gmail servers
2) email abuse@Xtra.co.nz and outline your problem
3) When people sign up if they say Xtra the urge them to add you to mailbox + whitelist etc
4) avoid using spammy words (free, Viagra, Nigeria etc)
5) check your ISP is not in any RBL lists as this would be their fault not Xtra/Yahoo.

Note I do not work for Telecom these are just my own opinions.

dveitch
27-07-2012, 09:16 AM
Thanks, adslgeek, some useful information and further action for me to take.

Note though that this is not a newsletter situation where I could surely as every subscriber to whitelist me. This is when a member of the public emails me with a legitimate query and I click on reply. Xtra spams that reply. I can see no bad words. There are no attachemnts and only one recipient.

Searching RBL lists does not look simple but I will try again.

1101
27-07-2012, 11:05 AM
Ok, they big issue is is not actually Xtra email and hasnt been for a long Time
Yahoo Aus handles all of xtra's email a/c's. Xtra has little control over what yahoo Aus do.
Its a terrible service, this spam issue has been happening since day1 of the changeover to Yahoo.
There is very little you can do about it. The 'xtra/yahoo' recipients would be shocked at just how much legitimate emails get gobbled up by that spam filter, they just dont know its happening.

I have xtra/yahoo mail, I had to COMPLETELY disable the spam filter (via webmail) to make it usable. Even then expect occasional delays (up 2 days) & outages.

mikebartnz
27-07-2012, 07:37 PM
Ok, they big issue is is not actually Xtra email and hasnt been for a long Time
Yahoo Aus handles all of xtra's email a/c's. Xtra has little control over what yahoo Aus do.
Its a terrible service, this spam issue has been happening since day1 of the changeover to Yahoo.
There is very little you can do about it. The 'xtra/yahoo' recipients would be shocked at just how much legitimate emails get gobbled up by that spam filter, they just dont know its happening.

I have xtra/yahoo mail, I had to COMPLETELY disable the spam filter (via webmail) to make it usable. Even then expect occasional delays (up 2 days) & outages.
While true Xtra do have some control as they can stipulate what Yahoo can do.
I have heard of so many people having trouble with legit emails getting classed as spam that there is no way I would use the service.