View Full Version : Computer running slow - how to speed up?

26-06-2012, 04:29 PM

A few friends (not too good with computers) have asked me to have a look at their computers, which are running slow
One is a Windows 7 Core i5 laptop
Not sure what the other one is - could be XP or Win 7.
I think one is running a paid Kapersky AV subscription - is this OK or should I get rid of that and put on MSE?

Anyway - if you are a tech: what procedure do you go through when a client comes in with a problem like this?

Guessing I'll just need to take a lot of junk off - but are there any tools which are worth using as well, eg CCcleaner/spybot/...?

26-06-2012, 04:47 PM
KAV is very good. Needs a descent PC spec though
ANYTHING 'Internet Security" remove & install a plain ol AV (MSSE)

Run Malwarebytes across them . Run 'Hijack this' .
If teenagers have filled it up with crap: then good luck :-)

Laptop CPU may be stuck in power save mode & stuck on 50% speed
HD can go bad & run VERY slow
too many programs may be running continously in the background
msconfig-disable all startups , check speed & go from there

What is slow?? seriously . What do they think is too slow (unless obvious)
slow on games - get a gaming PC
slow on email or internet- they make have a slow internet connection or bogged down by P2P & movie downloads??
slow to startup - be patient. Come back in 3 minutes
slow in general- not enough RAM, too low spec PC, malware infection, hardware issues, crapulated with crapware


Nick G
26-06-2012, 04:54 PM
I'm not a tech, but some things you could do are

Look for any crap toolbars such as babylon, mystart, e.t.c
Disable non-crucial some programs from running on startup, these slow the pc's boot time by a lot. You can have a look at how many are running on startup in CCleaner, tools, startup
Useful tools would be CCleaner, spybot, Malwarebytes, Rkill, Revo if he has a lot of junk programs that need removing.
Install MSE, remove kasperky.
run hijack this and post the log here, one of the resident techs will have a look at it.

26-06-2012, 04:56 PM
More RAM depending on how much, people really get sucked into to buying computers with too little