View Full Version : Vids refuse to upload to Facebook (Problem is at MY end and NOT FB!!)

30-04-2012, 11:25 AM
Hi all,

Video's refuse to upload to my Facebook page. Its not FB becuase I emailed the vid to a friends Mac and it uploaded no sweat, therefore the problem must be with my computer - running XP and Firefox.

This happened once before (a month ago) and someone told me to uninstall and re-install Flash. Did this and it worked.

With this latest issue I have done the following without sucess:
- Checked the FB help - absolutely useless and they will not contact you, no matter how much you beg.
- uninstalled and re-installed Flash
- did updates on my Firefox.
- Tried to upload via Internet Explorer.
- tried to upload several different encodes of the vid (.avi, .flv, mp4...)
- tried re-uploading a vid that I had previously uploaded without a problem

Any ideas PLEASE.... with the exception of ditching FB???? Cheers all you good people out there in PressF1-land

30-04-2012, 12:12 PM
update java

30-04-2012, 12:31 PM
When you try to upload, what exactly happens ? Does it error with a message ( if so what is it), or hang etc ?

30-04-2012, 02:49 PM
Sorry 4 dalayed response.

Gamejunkie = yes, there appears to be some problem with my Java, won't even update. Says there is a conflict with my internet settings although I spoke to a tech at my ISP and cant find problem. How do you fix your Java. I thought maybe you uninstall and re-install, but cant find it in my add/remove programmes... and then even if I was to uninstall, where do I reinstall from, an internet download??

Wainuitech = when I try to upload the vid to FB the upload bar doesn't even register, doesn't move, and you can leav it for half an hour and a 2mb still will not upload. Any suggestions please...

Speedy Gonzales
30-04-2012, 03:02 PM
You can get 7 update 4 here (http://www.oracle.com/technetwork/java/javase/downloads/jre-7u4-download-1591157.html). The bottom 2 downloads. If you use 32 and 64 bit browsers

Or 6 update 32 here (http://www.oracle.com/technetwork/java/javase/downloads/jre-6u32-downloads-1594646.html). Uninstall ALL versions of java prior to these versions. Get Javara unzip it, then run it (http://singularlabs.com/software/javara/javara-download/). Get 2 beta 3. Then follow what it says. Just miss out the uninstall option if its uninstalled. Then reinstall whatever version

30-04-2012, 03:11 PM
Hi Speedy,
Thanks bro, appreciate your response...
Ok, just to clarify (for those such as myself who are a bit slow on this type of thing)
1. I uninstall Java - how? I cant see it listed in my Add/Remove Programmes...
2. OR... I download the 6 updates (for 32 bit browsers) and install. During the install it will automatically uninstall earlier versions. Is that correct.
3. I have looked at the site where you download. What versions should I use? Kernel, Online or Offline?
Windows x86 Kernel (32-bit) 0.87 MB jre-6u32-windows-i586-iftw-k.exe
Windows x86 Online (32-bit) 0.87 MB jre-6u32-windows-i586-iftw.exe
Windows x86 Offline (32-bit) 16.2 MB jre-6u32-windows-i586.exe

As always your assistance is appreciated...

Speedy Gonzales
30-04-2012, 03:37 PM
Use Javara in the link I posted then select the version thats installed. Then follow what it says then install one of the versions I posted. No, I dont think (if you install a later version), it'll uninstall the old version/s. You have to uninstall the old version

The offline install (unless you want to stay online after getting the other install and installing them), thats why I said the bottom downloads. Or get teamviewer install it, then run it. Send the ID and password it gives you to me, in a PM. And I'll do it for you

30-04-2012, 03:48 PM
Ok, cheers Speedy, greatly appreciated...., see, told u I was bit slow. Ok, one last question before I attack this beast.... How do I uninstall my Java?? I cant find it listed in my Add/Remove Programmes... is there another way to do it?? I even tried looking for it in my Programs/ Admin/System Tools....

What you think???

Speedy Gonzales
30-04-2012, 03:49 PM
I said get Javara the link is in the 5th post

30-04-2012, 04:56 PM
Speedy... reloaded my Java as explained:

Downloaded, unzipped and installed JavaRa Version 2.0 beta #3 from HERE (http://singularlabs.com/software/javara/javara-download/)
Uninstalled my current versions of Java using the 'Remove JRE' application within JavaRa. Followed the prompt and 'manually' downloaded and installed the Windows Offline version of Java. Once done I used the 'aplet' to check Java installed properly. All 100%. Then went to Java (within my Control panel) and did the update.

BUT, vids will still NOT upload to Facebook. Aggggghhh!!!!

Besides throwing laptop out window, any other suggestions... considering my Flash and Java are up to date......

Speedy Gonzales
30-04-2012, 05:01 PM
Put teamviewer on this and I'll have a look. (http://www.teamviewer.com) Install then run it. Then send the ID and password it gives you, to me in a PM

30-04-2012, 05:12 PM
Installed and id etc sent...

Speedy Gonzales
30-04-2012, 06:03 PM
Try uninstalling the AVG security toolbar. Or uninstalling FF and its settings / folder. Then reinstall it

30-04-2012, 08:12 PM
Have you tried cleaning out your temporary Internet files etc?

30-04-2012, 08:18 PM
try this (http://www.facebook.com/help/?faq=215726848451641)