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Modular
11-04-2012, 04:20 PM
Hi,

Our site does not currently document issues and their resolution.
Is there a solution that can record issue symptoms, frequency of issue, resolution steps etc

We currently use Spiceworks to document resolution steps, but there appears to be no way to interogate this system if the same symptoms occur. In addition if e.g. a Switch fails every Friday of the month we do not currently record this detail etc.

Can you indicate the software Name, open source or commercial, cloud compatible or local machine only &tc

Any feedback welcome!

wainuitech
11-04-2012, 05:53 PM
Have a look at Giveaway of the Day - Capsa Pro 7 they have a network analyser today, its free only for a couple more hours http://www.giveawayoftheday.com/ But if its any good there is a trial version available, but its not cheap.

Modular
11-04-2012, 05:55 PM
Hi Wainuitech,

Thanks for your reply but the promotion was gone when I checked,
Any other thoughts?
@

Jen
11-04-2012, 06:29 PM
Hi Wainuitech,

Thanks for your reply but the promotion was gone when I checked,
Any other thoughts?
@Strange. It is still showing as being available for another 1 hr 36 mins as of right now.

kahawai chaser
11-04-2012, 07:39 PM
Sourceforge (http://sourceforge.net/blog/for-enterprise-scope-network-management-turn-to-opennms/) lists OpenNMS, (http://www.opennms.org/about/) and other alternatives here (http://alternativeto.net/software/opennms/) for spiceworks.