PDA

View Full Version : Lenovo Authorised Repairer in Auckland



Erger
15-03-2012, 02:01 PM
After 2 abortive attempts to get my Lenovo laptop repaired (went to people who advertise they repair/specialise in this Brand) would anyone care to suggest somewhere in Auckland I can trust to listen and then advise then carry out the repair. First place I went to took a week to tell me they could not find/replicate the problem , the second place I just went and reclaimed my laptop from after they had had if for nearly 3 weeks ( I was patient) and still did nothing except install FF and Avast . . . long story.

Happy to name the two places I went to but that probably wont help matters, one was in Station Rd Penrose one was in Church St Onehunga.

If I am going to try this again I want to go somewhere I can trust (and there is no language barrier) and people on here may recommend.

I believe the repair will involve replacing the touch pad hardware.

tks

Speedy Gonzales
15-03-2012, 02:11 PM
Have you tried here? (http://www.advancedcomputers.co.nz/our-company/our-brands/lenovo-parts-repairs/). Or is that one of the shops you've been to?

Here (http://www.omnitech.co.nz/com_computer.php). Here (http://www.raytechnz.com/repair.aspx). Maybe here (http://www.trademe.co.nz/computers/laptops/laptops/ibm/auction-349654541.htm)

Erger
15-03-2012, 02:26 PM
Have you tried here? (http://www.advancedcomputers.co.nz/our-company/our-brands/lenovo-parts-repairs/). Or is that one of the shops you've been to?

Here (http://www.omnitech.co.nz/com_computer.php). Here (http://www.raytechnz.com/repair.aspx). Maybe here (http://www.trademe.co.nz/computers/laptops/laptops/ibm/auction-349654541.htm)

First link is the one who had if for a week and couldn't find anything wrong, and first time I turned it on it re-occured so not sure what they did! Have you used either of the other two?

Speedy Gonzales
15-03-2012, 02:30 PM
Nope. Never had a laptop to repair

wainuitech
15-03-2012, 05:22 PM
is it still in warranty ?

Other wise contact Lenovo http://www.lenovo.com/contact/nz/en/ and ask who is the "real" repair agents in your area.

1101
16-03-2012, 09:00 AM
Its something I just cant understand.
Computor manufacturers often make it so damn hard to find the authorised Service agents.
It should be on the 1st page in the contact us or help section on their websites
Dell even REFUSED to tell me who their authorised service agent was when is was trying to organise an out of warranty repair.

But anywho,
If 2 repair companies had issues fixing it, perhaps the repair isnt as simple as you thought. If a tech cant see the fault he's less to just start replacing parts.

If you are sure of the fault , simply TELL THEM to replace the trackpad & you take it on the chin if that doesnt fix the fault.
Perhaps the parts werent available & are on backorder ??

pctek
16-03-2012, 09:10 AM
First link is the one who had if for a week and couldn't find anything wrong

Great. They are Lenovos authorised repairers.

Maybe get it back and have it sent to the Ch/ch one instead. You can get details off Lenovos call centre where that is.

I had dealings with Advanced once, have to say what I saw didn't impress me.