View Full Version : Trouble installing Programmes on Windows 7

08-11-2011, 11:27 PM
I have just purchased Quicken Personal Plus and have managed to install it without the shortcuts. I got the warning.

Warning 1909. Could not create shortcut Quicken online backup.lnk. Verify that the destination folder exists and that you can access it.
I went into the programme files and right clicked on QW.exe to send it to the desktop as a shortcut. I clicked on the shortcut and Quicken starts to launch then a dialogue box comes up telling me that Quicken Launcher has stopped working.

I have had similar problems installing other programmes.

09-11-2011, 12:58 AM
Basically because of the way the installer is written, it sounds like it's trying to look for the variables that Windows used in pre-Vista editions ("Documents and Settings" vs "Users").

Which edition of Quicken have you purchased ?

09-11-2011, 01:01 AM
Quicken Personal Plus 2012 upgrade.

09-11-2011, 07:06 AM

Is your user account an Administrator?

Also,doesn't the upgrade require an earlier version too? Which earlier version do you have ?

09-11-2011, 07:14 AM
Did you right click on the exe file and select "run as administrator " when installing it.

09-11-2011, 08:19 AM

Is your user account an Administrator?

Also,doesn't the upgrade require an earlier version too? Which earlier version do you have ?
Yes I am the Administrator.

I have 2006 and 2010 as previous versions. During the install I was not asked to insert the previous version disks as proof. I had uninstalled the previous version before installing Quicken 2010. The Quicken directory remained with data files in it.

I have been able to open the program by clicking on the shortcut I created or by right clicking to run as administrator. I get the same result.

When I install other programs, Quicken included, I am constantly having to 'take ownership' of directories before the install will continue.

09-11-2011, 09:11 AM
The ownership problems are usually due to a drive being formatted under a different OS or on a different computer. You can take ownership of entire drives to fix this, google it or wait til some helpful person here tells us how (I don''t remember myself). It can muck up automated installs and generally be a nuisance. I move my media drives around a bit and have run into this once or twice. It never has effected my C: drive though,probaably because windows takes ownership during the install.

Failing that, try to unistall and reinstall the software to get the shortcuts.

kahawai chaser
09-11-2011, 11:05 AM
There is a registry hack (http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/) file for setting ownership for folders, which is also referenced by life hacker com. (http://lifehacker.com/registryhack) Though you may want to further research/read comments before trying it or search on the Microsoft Support page (http://support.microsoft.com/) for solutions. Make sure to back up registry first.

09-11-2011, 12:02 PM
There's an easier fix.
Disable UAC THEN install stuff.

09-11-2011, 01:22 PM
I did a search on the Microsoft site and found this page (http://support.microsoft.com/kb/320046).

Looks like some other old coot with a name like 'installer' owned my C:/ drive. I changed ownership to me. I will soon see if this makes any difference.

09-11-2011, 04:00 PM
Changing ownership as described on the Microsoft site on post 10 made no difference. I still had to manually 'take ownership' by right clicking an offending folder and selecting 'take ownership' about six times before I finally got Quicken installed. I needed to reboot the computer before I could open it.

I still have an ownership problem.