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johno
09-10-2011, 10:33 AM
Hi
I have a PC running windows 7 x64 SP1, it is a bit over a year old and has been crashing intermittently for quite some time and I have been unable to find a solution to the problem.

The computer has been repeatedly crashing and create .dmp files which almost always involve the adobe type manager The version installed is 5.1.2.234. I have been having this problem on and off for quite some time and the problem has continued after the computer was upgraded to service pack 1.

Here is the line from the last .dmp file to illustrate this problem.

ATMFD.DLL fffff960`00810000 fffff960`00871000 0x00061000 0x4d5f86b0 19/02/2011 10:00:32 p.m. Adobe Type Manager Windows NT OpenType/Type 1 Font Driver 5.1 Build 234 Adobe Systems Incorporated C:\Windows\system32\ATMFD.DLL

I am struggling to find an answer to this problem and would appreciate any ideas to fix the problem, Having 3 blue screens in an hour and a half as has happened several times is beyond a joke.

Thanks in advance for your help

Johno

wainuitech
09-10-2011, 10:36 AM
Welcome to PF1 :)

Do you have any other adobe products apart from Adobe Reader ? if not then Uninstall Adobe Type manager -- does it still crash


Edited; this could be your problem -- read The first post here (http://forums.adobe.com/thread/572650) as well as the others. According to those and many other places its not compatible with W7 or 64bit.

johno
10-10-2011, 08:32 PM
Hi wainuitech;
Sadly I think that atmfd.dll is a part of windows 7:-(. I installed win 7 on a vm today and found it in system32 before I had run a single update or installed anything.

Speedy Gonzales
10-10-2011, 08:50 PM
Youre right it is part of Win7. What version of atmfd.dll is it?? Since its got / or had a vulnerability. And I think the update for it is here (http://support.microsoft.com/kb/2507618). You should have 5.1.2.234

wainuitech
10-10-2011, 08:58 PM
Yes thats correct,I know that the file is part of Windows, thats why I asked was any other adobe product installed.
Some people try to run older programs when they are not needed and this can cause problems.

Something is causing the type manger to crash My version is 5.1.2.234, the only adobe product installed on here is flash player.

The "patch" has been out since 11th April this year, so if you have SP1 it should be installed already.

Speedy Gonzales
11-10-2011, 06:30 AM
Hmm according to the MS download site SP1 came out in March not April. So, KB2507618 wouldnt be part of SP1

wainuitech
11-10-2011, 08:02 AM
The download (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=13052) came out in April, so a long as updates were being done it would be installed.Also depends on when the SP1 was actually installed, the windows updates would have brought it through if it had been available.

Thats also why I asked what other Adobe programs are installed because outdated programs may have had an effect on type manager.

johno
15-10-2011, 01:45 PM
Hi wainuitech;
The only adobe product installed on this computer is flash player and it is patched up to date, I had acrobat reader 10. something on it but have removed it and replaced it with foxit reader. KB2507618 (MS11-032) was installed in April. The machine is patched up to date.

Regards

Johno

johno
27-12-2011, 04:19 PM
Just a belated end to this thread, it turned out that there was an unrecognized hardware problem with the computer and one day the hard drive failed. Fortunately the machine was backed up and still under warranty but several days worth of work was needed to reinstall and patch windows, install software and restore the users files:-(. But the machine has had few problems since the hard drive was replaced:-).