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roamingfree
22-07-2011, 06:10 PM
Computer (Vista O.S.) won't recognize WD Elements External Haed Drive 640 GB Plug & Play USB 2.0.

No longer does the external drive or its icon appear listed under "COMPUTER" or "DEVICE MANAGER"

Until now, external drive has functioned perfectly since new 21 months ago.

Have also tried connecting the WD Elements external drive to an old computer running Windows 2000 Professional O.S but still get no recognition of the external drive by computer.

Is there any technical solution for getting the computer recognizing & communicating with the WD external drive? - or is it likely that the WD external drive itself has failed?

Would appreciate advice on this problem - many thanks

ronyville
22-07-2011, 06:13 PM
When the ex drive is turned on, hold it in your hand, can you feel it spinning? Like a wobbly effect. If not than could possibly be the power adaptor is faulty.

Iantech
22-07-2011, 06:16 PM
If you put your ear to your external hd, can you hear it spinning up or is it silent?

Are you sure power is getting to it? (transformer may have had a surge through it)

Edit: Posted same time as ronyville - sorry.

roamingfree
22-07-2011, 06:39 PM
Appreciate your thoughts ronyville & Iantech - HDD is silent - can't hear anything or feel it spinning - Can't really tell if power is getting to it as HDD has no indicator pilot light on it - will look into the transformer possibilty - short of that, I guess HDD has crashed/failed.

THanks a lot for your help.

ronyville
22-07-2011, 06:49 PM
if its not spinning, that doesnt necessarily mean the HDD has crashed. If its the power adaptor that has crapped out than your ex drive is still good. Take the drive out of the case and plug it into the computer or buy/borrow another case and put the drive in that to test if it still works. That way you are sure you are not throwing away a perfectly good drive that works and has your data on it.