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NZHawk
22-06-2011, 04:03 PM
Presario F500
will boot into Safe Mode
will not boot Normal
Normal shows nothing - completely black screen, no mouse pointer

scanned with malwarebytes in safe mode: at one point the screen flickered wildly and then it settled and finished the scan: clean

it was suggested that it was KSOD, but all my research reflects that the mouse pointer shows with KSOD.


any suggestions how to get it to boot normally?

SolMiester
22-06-2011, 04:10 PM
Uninstall video drivers from while in safe mode, reboot to normal mode and install new drivers for video

NZHawk
22-06-2011, 04:21 PM
Ok on its way
will report back

Alex B
22-06-2011, 04:59 PM
Have a look through the logs to see if a driver etc is failing on start up.

NZHawk
22-06-2011, 05:11 PM
Right on - it seems that the Windows driver update causes a malfunction