View Full Version : KSOD??

22-06-2011, 03:03 PM
Presario F500
will boot into Safe Mode
will not boot Normal
Normal shows nothing - completely black screen, no mouse pointer

scanned with malwarebytes in safe mode: at one point the screen flickered wildly and then it settled and finished the scan: clean

it was suggested that it was KSOD, but all my research reflects that the mouse pointer shows with KSOD.

any suggestions how to get it to boot normally?

22-06-2011, 03:10 PM
Uninstall video drivers from while in safe mode, reboot to normal mode and install new drivers for video

22-06-2011, 03:21 PM
Ok on its way
will report back

Alex B
22-06-2011, 03:59 PM
Have a look through the logs to see if a driver etc is failing on start up.

22-06-2011, 04:11 PM
Right on - it seems that the Windows driver update causes a malfunction