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View Full Version : Computer Freezes. HJT Log ??



Grampsey
10-06-2011, 03:03 PM
Hi Guys, my computer freezes sometimes when on-line. Will it help to post a HJT log ?? My computer knowledge is limited but I should be able to manage the HJT. The computer is fine when not on-line. Cheers G.

Speedy Gonzales
10-06-2011, 03:30 PM
Yup post it, we'll see whats in it. Have you scanned it for malware?

Grampsey
10-06-2011, 03:38 PM
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:37:04 p.m., on 10/06/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Seagate\DriveSettings\Sync\SeagateDriveSetti ngsService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Brownie\BrstsWnd.exe
C:\Program Files\ScanSoft\OmniPagePro14.0\WorkFlowTray.exe
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Brownie\brpjp04a.exe
C:\Program Files\Seagate\AutoBackup\MemeoBackup.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\s wg.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 7\SnagItIEAddin.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb0 4.exe
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files\Brownie\BrstsWnd.exe Autorun
O4 - HKLM\..\Run: [WorkFlowTray] "C:\Program Files\ScanSoft\OmniPagePro14.0\WorkFlowTray.exe"
O4 - HKLM\..\Run: [StxTrayMenu] "C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Start Total PC Care] "C:\Program Files\Total PC Care\TPC.exe" /autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.5.40&build=Symantec&a=00000082.0000000f.0000001b&b=00000082.0000001f.0000004b&c=00000082.0000006f.00000148
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-21-220523388-602162358-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-220523388-602162358-725345543-1004\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.5.40&build=Symantec&a=00000082.0000000f.0000001b&b=00000082.0000001f.0000004b&c=00000082.0000006f.00000148 (User '?')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-21-220523388-602162358-725345543-1004 Startup: AutoBackup Launcher.lnk = C:\Program Files\Seagate\AutoBackup\MemeoLauncher.exe (User '?')
O4 - S-1-5-21-220523388-602162358-725345543-1004 Startup: Seagate Product Registration.lnk = C:\Documents and Settings\Joan\Application Data\Leadertech\PowerRegister\Seagate Product Registration.exe (User '?')
O4 - Startup: AutoBackup Launcher.lnk = C:\Program Files\Seagate\AutoBackup\MemeoLauncher.exe
O4 - Startup: Seagate Product Registration.lnk = C:\Documents and Settings\Joan\Application Data\Leadertech\PowerRegister\Seagate Product Registration.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6 FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Seagate Drive Settings Service (FreeAgentGoFlex Service) - Seagate Technology LLC - C:\Program Files\Seagate\DriveSettings\Sync\SeagateDriveSetti ngsService.exe
O23 - Service: Google Update Service (gupdate1c9ec81fe5ab0e4) (gupdate1c9ec81fe5ab0e4) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 8657 bytes

Grampsey
10-06-2011, 03:40 PM
HI Speedy, yes have scanned with Malwarebytes and MSE --

Speedy Gonzales
10-06-2011, 03:48 PM
You can tick these then tick fix checked. Close browsers. Or delete the start up entries with ccleaner

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime


O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

Uninstall this

O4 - HKLM\..\Run: [Start Total PC Care] "C:\Program Files\Total PC Care\TPC.exe" /autorun

O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/ser...0006f.00000148 (http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.5.40&build=Symantec&a=00000082.0000000f.0000001b&b=00000082.0000001f.0000004b&c=00000082.0000006f.00000148)

O4 - HKUS\S-1-5-21-220523388-602162358-725345543-1004\..\RunOnce: [] C:\Program Files\Internet Explorer\iexplore.exe http://www.symantec.com/techsupp/ser...0006f.00000148 (http://www.symantec.com/techsupp/servlet/ProductMessages?module=2009&error=0&language=en&product=SymNRT&version=2009.0.5.40&build=Symantec&a=00000082.0000000f.0000001b&b=00000082.0000001f.0000004b&c=00000082.0000006f.00000148) (User '?')

O4 - S-1-5-21-220523388-602162358-725345543-1004 Startup: Seagate Product Registration.lnk = C:\Documents and Settings\Joan\Application Data\Leadertech\PowerRegister\Seagate Product Registration.exe (User '?')

O4 - Startup: Seagate Product Registration.lnk = C:\Documents and Settings\Joan\Application Data\Leadertech\PowerRegister\Seagate Product Registration.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

Grampsey
10-06-2011, 04:39 PM
Hi Speedy, I have ticked and "Tick fixed" the first 5 items. Now do I "Unistall" the next 6 items ?? Sorry but how do I Uninstall these ? G.

Speedy Gonzales
10-06-2011, 05:28 PM
Uninstalll Total PC Care

Grampsey
10-06-2011, 05:44 PM
Hi Speedy. All done, thanks sooooo much for being there. G. :thanks

Speedy Gonzales
10-06-2011, 05:59 PM
No probs