View Full Version : Win 98 startup probs

08-10-2001, 01:47 PM
For some reason my computer has starting giving me the following message and locking up on startup.

'MSGSRV32.exe; An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since you last save.'
Clicking ignore results in nothing happening, clicking close reuslts in the dialogue box closing but nothing else happens. Cntrl+alt+del still works but it says nothing is open and shutdown doesn't work.


08-10-2001, 03:33 PM
Check your sound card chip. If it uses a C-Media CMI8330 sound chip then that could be the cause of your problems. According to Microsoft you can either update your driver or use the C-Media Windows 98 sound card driver version available from http://www.cmedia.com.tw

or follow this series of instructions:

To work around this issue if you are unable to obtain an updated driver for your
sound card:

1. Restart your computer in Safe mode. In Windows 98, restart your computer,
press and hold down the CTRL key until you see the Windows 98 Startup menu,
and then choose Safe Mode.

In Windows 95, restart your computer, press the F8 key when you see the
'Starting Windows 95' message, and then choose Safe Mode.

2. Click Start, point to Settings, click Control Panel, and then double-click

3. Click the Device Manager tab.

4. Double-click the Sound, Video And Game Controllers branch to expand it.

5. Click your sound card, and then click Properties.

6. On the Drivers tab, click Driver File Details. Check to see that you are
using the Cm8330sb.drv driver.

7. On the General tab, click to select the Disable In This Hardware Profile
check box.

8. Click OK, and then click Close.

9. Restart your computer normally.

08-10-2001, 04:26 PM
Have a go at typing msgsrv32.exe into the search box at the top of the Press F1 page, check the PressF1 box, and you will find various possible answers to your problem, for which incidently there is no one answer.