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masterofpuppets
17-03-2011, 09:47 PM
Hi im having some trouble with my internet connection, it drops after about 2 minutes when playing on xbox live and it varies when using the computer. We are with Woosh dsl 30gb plan and are using the supplied netgear modem at the moment. We have four phone jacks. I have tried with four different modems a linksys wag200g, a dlink adsl, a dynalink modem and the suppied one all have the same problem. Every phone jack has a filter on it. One thing I have noticed is when the phone is left on the internet doesn't turn off but this isn't really convenient because nobody can call us and the phone battery just runs out. Any help is much appreciated! Cheers Mack.

Speedy Gonzales
17-03-2011, 09:52 PM
Are you using wired or wireless for the Xbox? If wireless thats probably why

masterofpuppets
17-03-2011, 09:56 PM
No its wired... no way Im giving microsoft $150 bucks for a wireless adapter. The dsl and internet light turn off when it disconnects.

Speedy Gonzales
17-03-2011, 10:05 PM
Could e a dodgy line? Is the Xbox up to date with the latest update?

masterofpuppets
17-03-2011, 10:19 PM
Yeah the xbox is fine worked well at the old place and the computer is having problems too but I think it is the line. I heard something about needing a different installation if you have 4 or more phone jacks? The internet is nice and fast when it is connected, my dad is in Christchurch he works for the police and he doesn't want me to ring the woosh support until he gets back. I think he wants to deal with it himself. Cheers

Speedy Gonzales
17-03-2011, 10:29 PM
Could be the phones. Or the filter/s

jareemon
18-03-2011, 02:40 AM
Definitly sounds like a faulty line to me. Call woosh, I cant understand why your dad wants you to wait...?

:pf1mobmini:

Chilling_Silence
18-03-2011, 07:54 AM
Look in your modem, post the SNR / Attenuation / Noise details from your ADSL Line (What your router calls it may vary a little). That'll give us a relatively good indication if somethings up with your line.

These may be worth a bit of a read too:
http://www.c2s.co.nz/blog/?p=84
http://www.c2s.co.nz/blog/?p=91

pctek
18-03-2011, 08:11 AM
when the phone is left on the internet doesn't turn off but this isn't really convenient because nobody can call us and the phone battery just runs out.

What does this mean exactly?
Phone left on??? And turn internet off??
Broadband is always on. There is no off.

masterofpuppets
18-03-2011, 06:04 PM
Definitly sounds like a faulty line to me. Call woosh, I cant understand why your dad wants you to wait...?

:pf1mobmini:
I don't know either, but thats what he told me on the phone. I might as well just let him deal with the customer service if he wants to its not like I can understand a thing they say anyway.


Look in your modem, post the SNR / Attenuation / Noise details from your ADSL Line (What your router calls it may vary a little). That'll give us a relatively good indication if somethings up with your line.

These may be worth a bit of a read too:
http://www.c2s.co.nz/blog/?p=84
http://www.c2s.co.nz/blog/?p=91
Cheers for the links but I have tried 4 modems 1 of which is a linksys which has been working fine for about 3 years before we moved. A screenshot of the connection settings shows line noise etc http://i1232.photobucket.com/albums/ff361/masterofpuppets3/routernoise.jpg


What does this mean exactly?
Phone left on??? And turn internet off??
Broadband is always on. There is no off.
The dsl line drops after a few minutes use no matter what router and has to reconnect. The dsl line doesn't drop when the phone is on like when you press the talk button on the phone or lift the reciever.

I know it isn't the line filters because I have tried the so called isolation test and still has the same problem. Cheers

Speedy Gonzales
18-03-2011, 06:13 PM
Update the modem's/router firmware. Or see if any version of the firmware fixes the prob/s youre having

Chilling_Silence
20-03-2011, 07:34 PM
My money says overheating. Where is it physically located. What happens if you direct a fan at it so it blows cool air over the top?

Speedy Gonzales
20-03-2011, 08:14 PM
The old Dlink I had with Xnet kept disconnecting when I changed to Telstra. It was fine when I was on Xnet

Dont know if its more sensitive to line noise or what, but it wouldnt stay connected either (once I changed to Telstra).

Maybe it got a shock with the diff in speed or something.

I was on a DSL1 plan then and Telstra is DSL2. Even tho the modem supported DSL2+.

I had to use the modem I got with Telstra (even tho its only got 1 port) and no wireless (not that I used wireless anyway).

I just connected a GB switch to it

feersumendjinn
20-03-2011, 08:24 PM
We have four phone jacks........... Every phone jack has a filter on it. One thing I have noticed is when the phone is left on the internet doesn't turn off
Maybe this'll help point you in the right direction (I suspect you've got line loading/capacitance problems (basically too many phones/jacks/filters), get a phone installation specialist to help).
(http://www.diynot.com/forums/viewtopic.php?p=1394495
Especially this quote

good question ...

The capacitors built into the microfilters are typically 22nF (0.000000022pF) and are part of a band pass circuit. As such they are designed, along with coils to present an impedance of 600 Ohms back to the telephone line whilst passing the voice component of the line (300 - 4000 Hz.).

Compare this to the capacitor built into the master socket. This is rated @ 1.8mF (0000018F). It is by comparison far larger and has no line balancing circuitry associated with it.
Thus sticking two in Parallel is going to cause some major issues for a broadband signal. The microfilter is designed to operate against an input capacitance of 1.8mF, instead you present it with 3.6mF

The impedance matching circuitry in the microfilter is now severely compromised and signal loss will result.

You rightly pointed out that up to four microfilters can be connected across one line. That is 4 X 0.22nF = 0.88nF Still less than 1.8mF
Add one more in and the result is 5 X .22 = 1.1mF, and the signal is starting to struggle.