View Full Version : black screen

01-10-2001, 12:47 PM
I am running windows 98 second edition. on rebooting the comp after installing norton antivirus 2001, the system hangs, leaving me with a black screen. After rebooting in safe mode, and uninstalling the app, everything is fine again. Is there a fix for this or do I need to get a different brand?. I like symantec products, but this one is more trouble than its worth.

01-10-2001, 01:13 PM
This may be caused by Norton Antivirus Autoprotect. When installing Norton Antivirus, disable the Autoprotect from running at startup. If the computer starts up successfully then try placinging a shortcut to autoprotect in the windows start up group.

I have had this problem with an older version of Norton Antivirus and it turned out that autoprotect was conflicting with a system resource at startup.

01-10-2001, 11:23 PM
Just a thought.

Check to make sure that you haven't been sold a upgrade if your not actually upgradeing. I had a similar problem with someone who sold what he believed was a full version for winME when what he got was an upgrade.
It appeard to install OK until he restarted with similar results