View Full Version : Telecom online chat

04-03-2011, 02:08 PM
Thought I'd use it for the first time...been nearly an hour waiting for an 'operator', mind you the queue has dropped from 2 people to one person.

And we thought TC was bad for service! :)

Come on Telecom, you can do it, or will I have to give up?

04-03-2011, 02:50 PM
Give up and call them. They answer the phone pretty quickly these days.

I've tried the live chat a few times, just to see if it actually works. Never had anyone answer.

pablo d
04-03-2011, 02:59 PM
quite a few of their contact centre staff were based in chch so i'd hazard a guess that that's had some sort of impact on it.

to be fair tho they should really disable it if they can't deliver the service.

04-03-2011, 03:23 PM
I thought they were all in Manila?

04-03-2011, 03:26 PM
Same here, I never knew they had any helpdesk staff in Chch at all?

04-03-2011, 03:30 PM
It will be quicker to just pickup the phone, call them, swear into the phone and talk to a person.

pablo d
04-03-2011, 03:33 PM
Same here, I never knew they had any helpdesk staff in Chch at all?

not 100% sure which teams are down their but they definitely have (had) some provisioning teams in chch.

edit: I also know that qualified Telecom customer service representitives from around the rest of NZ have been pulled in to cover for contact centre staff unable to work in chch.