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SuperTed
27-01-2011, 10:40 PM
Hi
We have a reasonable network here… 6 people shareing the net and the usual arguments when the speed drops after the cap is reached… Nobody has used all the data allowance.
So I started monitoring things.
I found a program CommTraffic and setup a spare PC, connected to an old Hub between the LAN switch and the router and attached the monitoring pc. Then I noticed that the setup seemed to be only catching about ˝ the traffic. I raised a ticket with the software people and had excellent service from them in checking my setup. As they were working on my case I thought I’d check the Monitoring Data with the router stats… I was surprised to find that the Router stats were around 2% less than the Commtraffic data and again about ˝ the Telecom Usage meter.
It did start at over 100% extra then dropped back to round the 30% mark on the 13th.
I called Telecom and gave them my figures. They asked me to turn off the router over a set period which I did and they recorded no usage so they said it was not a problem with their usage meter. I insisted they still had a problem as I was being overcharged significant amounts of data. I was told I must have applications running on the PCs (we have about 6 connected to the network). Even after insisting that I was monitoring ALL network traffic. I was also told that because the usage had been high for the last few months I was a high usage user, Ummm Isn't that the reason i started monitoring the usage? but I persevered and got put thru to their Complex internet team. They suggested changing the router. which I have done with no change to the usage figures. The roadside cabinet is across the street and there are very few packet losses in the router stats <.1%. the usage is counted back further where the account gets authorized. so looks to me like the loss is somewhere on their network
For over a week now. The difference between our usage and Telecoms Usage Meter is about 30% average on average. the difference between CommTraffic and the router stats is about 2%. The Commtraffic program picks up some multicast traffic not passed thru the router. If it was only a couple of % I wouldn’t worry but 1/3 extra is a worry.
This means that I get to use about 40G of my 60G plan before they cut it back.
I've raised it with their helpdesk. Anyone else having issues like this?
Any one have any suggestions where the xtra :confused: data goes?
Many thanks

GameJunkie
27-01-2011, 10:51 PM
have you scanned for malware/viruses?

Chilling_Silence
27-01-2011, 11:40 PM
What's your router make / model ?

somebody
28-01-2011, 06:52 AM
Are people doing P2P (e.g. Bittorrent, Limewire etc.)? You'll find that if they are, there will be some traffic unaccounted for which is blocked by your router's firewall - although I didn't think it'd be as high as ~30%.

Otherwise you could try something like: http://www.webgauge.co.nz/

SuperTed
28-01-2011, 07:49 AM
Hi thanks for the feedback
I have checked for viruses and malware
I have tried 3 routers A belkin, a dynalink and a netcom one. all with the same results.
some people are useing p2p occasionaly, not constantly but the stats from the router are the ppp interface which is on the internet side of the firewall and so would be counting traffic rejected by the firewall.
Looks like the program Comtraffic is similar to Webgauge.
Great ideas
Thanks

wainuitech
28-01-2011, 08:02 AM
some people are useing p2p occasionaly, Are they actually turning off the P2P program completely.

Many of them, when you close them, simply minimize down to the task bar, and are still running in the back ground. Many also are auto set the run on starting the PC.

pablo d
28-01-2011, 08:05 AM
their usage meters are borked half the time anyway...i had unmetered usage all of last year

SuperTed
28-01-2011, 06:47 PM
Hi
when not using the p2p the program is exited.. not minimized
Thanks

SuperTed
29-01-2011, 08:01 AM
Hi just some more info
all the excess usage seems to be Down the up looks to be agreeing with my captured stats
here is an example of the data I am getting from the Router
-----------------------------
Sat 29/01/2011
12:00 a.m.
NetComm ADSL2+ Router NB6_REV2_16M_NZ
Software Version: 3.65p
Login name: admin
admin
Password: admin

> ifconfig ppp_0_100_1
ifconfig ppp_0_100_1
ppp_0_100_1 Link encap:Point-Point Protocol
inet addr:125.239.246.156 P-t-P:125.239.240.1 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:4863348 errors:0 dropped:0 overruns:0 frame:0
TX packets:3519783 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:765385107 (729.9 MiB) TX bytes:788372526 (751.8 MiB)

> adsl info --stats
adsl info --stats
adsl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 945 Kbps, Downstream rate = 18792 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Interleave
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.8 15.5
Attn(dB): 3.0 0.9
Pwr(dBm): 17.3 12.4
Max(Kbps): 24796 945
Rate (Kbps): 18792 945
G.dmt framing
K: 45(0) 14
R: 10 16
S: 1 16
D: 32 8
ADSL2 framing
MSGc: 59 14
B: 44 13
M: 1 16
T: 13 7
R: 10 16
S: 0.0764 7.5000
L: 5752 256
D: 288 8
Counters
SF: 13375115 13508714
SFErr: 0 0
RS: 2712037610 3533166
RSCorr: 71771 24
RSUnCorr: 0 0

HEC: 0 340
OCD: 0 0
LCD: 0 0
Total Cells: 989676669 2083386142
Data Cells: 107843296 318785745
Drop Cells: 21365
Bit Errors: 0 89038

ES: 0 2
SES: 0 0
UAS: 17 45191
AS: 216141

INP: 2.00 2.00
PER: 16.15 16.40
delay: 5.50 15.00
OR: 32.17 9.75

Bitswap: 4205 1

Total time = 1 days 12 hours 2 min 52 sec
SF = 13375115
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 12 hours 2 min 52 sec
SF = 2683899
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 2 min 52 sec
SF = 10614
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 55738
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 24 hours 0 sec
SF = 5346633
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55675
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55675
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55738
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0
> logout
logout

Bye bye. Have a nice day!!!

PeteS
29-01-2011, 11:29 AM
I'm following this topic with real interest!
By sheer coincidence accusations are flying amongst my circle that Telecom Xtra is ripping off users by overstating usage. These are pals who in some cases are pretty IT literate and reckon that if usage actually drops to zero ie router off then the Telecom system records it as zero..but as usage climbs over several hours their system keeps adding exponential or creeps by some variable to Telecoms benefit.
Are Telecom being accused of cheating?...most certainly!
Do my pals trust Telecom...(especially after the PR scandal of Big Time whereby they chose to shaft clients honouring the fair use clause rather than go after the abusers)..not a chance.
In light of so many getting slammed into the stone age with a dial up speed (half that of Australia) such that even email is problematic. People are getting angry again around the summer bbq's.
Anyway lets stick to the facts...Telecom by their own admission dont give real time usage stats...allegedly claim they cant, strange their competitors can. Love to hear the IT talent on this forum comment on this and any advice on how we keep Telecom honest.

SuperTed
30-01-2011, 11:09 AM
Hi just for interest here is an abreiviated copy of my tracking data

monitor-Telecom difference router-Telecom Difference Router-monitor difference
%overage %overage %overage

down up total down up total down up total
10/01 682.26 -19.2 657.05 100% not started monitoring router stats as yet
11/01 370.31 -0.56 369.75 121% not started monitoring router stats as yet
12/01 443.79 -18.14 425.65 125% 448.68 0.11 448.79 142% 4.89 18.25 23.14 7%
13/01 422.82 -12.37 410.45 56% 432.39 3.26 435.65 62% 9.57 15.63 25.20 4%
14/01 297.2 -12.05 285.14 30% 303.22 1.22 304.44 33% 6.02 13.27 19.30 2%
15/01 305.92 -8.36 297.57 36% 310.88 2.26 313.14 39% 4.96 10.62 15.57 2%
16/01 417.15 -18.44 398.71 26% 445.43 -0.34 445.09 30% 28.28 18.10 46.38 3%
17/01 501.07 -19.99 481.08 118% 513.31 3.07 516.39 139% 12.25 23.06 35.31 9%
18/01 374.91 -13.98 360.93 37% Router turned off overnight per Telecom request... lost stats:-(
19/01 194.67 -9.77 184.9 21% 200.26 -0.55 199.71 23% 5.59 9.22 14.81 2%
20/01 441.99 -16.98 425.14 36% 453.68 1.71 455.39 39% 11.69 18.69 30.25 3%
21/01 364.13 -12.27 351.86 40% 377.07 3.6 380.67 45% 12.94 15.87 28.81 3%
Change router/modem
22/01 1072.38 -37.29 1037.85 29% 1089.16 -0.35 1088.81 31% 16.78 36.94 50.96 1%
23/01 -47.85 -74.54 -116.88 -4% -4.73 -28.38 -33.11 -1% 43.12 46.16 83.77 3%
24/01 1455.21 11.94 1457.61 46% 1516.88 38.86 1555.74 51% 61.67 26.92 98.13 3%
25/01 480.75 -24.76 457.16 22% 495.37 -0.73 494.64 25% 14.62 24.03 37.48 2%
26/01 1199.53 -30.96 1172.27 26% 1245.18 6.06 1251.24 28% 45.65 37.02 78.97 2%
27/01 End of month cycle so couldn't read xtra usage for this day 0.82 5.35 6.17 2%
28/01 286.6 -9.69 276.91 28% 292.83 1.23 294.06 30% 6.23 10.92 17.15 2%
29/01 61.43 -1.13 60.3 26% 60.09 0.29 60.38 26% -1.34 1.42 0.08 0%
Cheers and thanks for your interest
ps forry about the formatting couldn't get the colums right

SuperTed
30-01-2011, 11:22 AM
BTW huge change on the 13th ... maybe telecom fixed one of their network faults... anyone else tracking theit usage notice the same drop?

Chilling_Silence
30-01-2011, 07:11 PM
I fail to see how they shared their clients PeteS?

I do accurate bandwidth logging at my router level so that it gets ALL traffic, if anything Telecom records less usage. I've not once seen them go over

:pf1mobmini:

SuperTed
30-01-2011, 07:33 PM
Hi Chilling_Silence
Sounds like you are doing the same type of logging as I am. I'm using a script to read the ppp interface stats via telnet and log to a text file, 12 hourly at the moment. So that should, by my reconning pretty-much agree with telecoms figures.
cheers

Chilling_Silence
01-02-2011, 08:23 AM
Provided the router is accurately logging things, then for the better part, yes.

Also, pablo d, the only reason Telecom previously had zero-rated data was for TiVo customers. Better that than being charged for your TiVo when you were promised it free, yes?

SuperTed
02-02-2011, 09:18 PM
Hi just an update
Working thru with telecoms helpdesk
I sent them all my data… spreadsheet showing
ComTraffic monitoring Vs Telecom Usage Meter (average 28%+ for usage meter for last week)
Router counters Vs Telecom Usage Meter (average 30%+ for usage meter for last week)
ComTraffic monitoring Vs Router counters (average 2%+ for ComTraffic monitoring since comparison started)
The log files with the counters from the router collected 12 hourly

They asked me to cycle the router, only connect 1 pc for a few hours and then cycle the router again and send them my data for that period.
The power cycling is so that they can pick up the usage easier.
I completed that task tonight
I am awaiting their call
Cheers

Chilling_Silence
02-02-2011, 09:38 PM
Cool, keep us informed! :)

Grimy
03-02-2011, 08:13 PM
We are with Xtra on a 10GB plan and usually end up using 9~11GB. When my son is on the XBox at the weekends it is normally 500~800MBs a day.
Last month we were only a week into the new usage cycle when we got the 80% usage warning. Upon checking Telecom's meter it showed 5.8GBs had been used the previous day. I know that if my son streams Halo tournaments from the States it may use 1GB a day (our connection is not fast).
I contacted Xtra and said I was sure there had been a mistake with the meter. They came back and said they had investigated it and the 5+GBs had been downloaded in 1 hour (midnight to 1 oclock) and that we had a good connection that would allow that.
After pointing out that at the fastest connection speed we had ever seen there was no way we could download 1GB an hour let alone almost 6 and that if they checked our usage over the past 2 years or so they would see it was completely out of whack they gave us the "benefit of the doubt" and gave us an extra allowance.
The first guy we dealt with was quite helpful, but someone else replied to our later email (after the extra allowance had been sorted) and suggested we could "fix the problem" by going onto the 20GB plan.....

SuperTed
04-02-2011, 08:22 AM
HI all
The helpdesk finally agreed that things don't seem to be correct and that their figures are more than mine. They then asked if i would like them to raise a ticket with their network group... OF COURSE was my response. So I am now waiting for the results of their investigation...
I must say tho that all the people I have delt with have been very polite and professional and helpful in their dealings with me they seem to lack a bit knowledge in network technologies and techniques, But then I have been round networks and computers for over 20 years now and know the difference between a HUB and a Switch.
I'll keep everyone posted
Cheers

notechyet
04-02-2011, 03:44 PM
Ted
your efforts of reporting back are very much appreciated, and as much as I like you to be in the right, I would hope Telecom should be capable of measuring data flows properly.:lol:

Chilling_Silence
04-02-2011, 04:21 PM
Awesome mate, be keen to hear what they come back with :D

PeteS
18-02-2011, 09:16 AM
Hi SuperTed
Whats the latest please...surely Telecom have come back to you by now?
A friend who is active on other NZ blogs reckons that this topic / subject is still pretty hot.

SuperTed
19-02-2011, 07:56 AM
HI all just an update.
I've called telecom again and was advised that their network people are still working on it and should update me in the next couple of days
the extra usage figures for the last week
26%
41%
29%
35%
26%
47%
25%

so not alot changing there
cheers

SuperTed
19-02-2011, 08:03 AM
For anyone interested I use a program called tst10 to telnet to the router and retreive the stats.
I set the scheduler to get them every 12 hours using this batch file
----------------
c:
cd\telnet

Date /T>date.txt
Time /T>time.txt

tst10 /r:statrouter.txt /o:routerstats.txt

copy stats.txt+date.txt+time.txt+routerstats.txt stats.txt
------------------------------------
note stats.txt needs exist before starting
statrouter.txt is a script file below
-------------------
192.168.0.254
WAIT "ogin name:"
SEND "admin\m"
WAIT "assword:"
SEND "admin\m"
WAIT ">"
send "ifconfig ppp_0_100_1\m"
WAIT ">"
send "adsl info --stats\m"
WAIT ">"
send "logout\m"
wait "ok."
--------------------------
if you want to use the above you may need to edit for correct prompts and commands
Cheers

SuperTed
22-02-2011, 08:28 PM
Hi All
well Called telecom as they hadn't come back to me with anymore details. I was told that their level 3 team had finished their work on my problem on the 18th... without advising me. I replied that the problem was not fixed and that in the last 2 days the extra had gone up to over 50%... They are reopening the case... Guess I'll have to call daily now if I want any feedback :-(
cheers

Chilling_Silence
22-02-2011, 10:45 PM
That sucks, but good on you for keeping at it! :)

SuperTed
25-02-2011, 01:29 PM
Another non-update update...:-( called telecom again today as per last 3 days. they contacted the 3rd level team and checked they have all my contact details correct as they were supposed to contact me each day I called and i have had no update at all... apparently they are working on it and will contact me when they have an update... hopefully the will do that and not just close the call like last time without letting me know.. I'll leave it a few days and chase them up agian next week
cheers

Chilling_Silence
25-02-2011, 01:57 PM
You should be able to ring and request to speak with an escalations manager. There's people there who's job it is to handle requests like yours that are dragging on, and people just need to be given a kick in the pants kinda thing...

SuperTed
04-03-2011, 12:58 PM
Hi well Calling almost daily and still the only update I can get out of Telecom is that they are working on it and will let me know when they have an update.. currently the deadline is the 13th... last 10 days stats about 36% or 6.5Gb over what I measure us using.
not pushing too hard as I understand with the disaster down in ChCh things must be busy there.. but would be nice for them to get back to me when they have said they will...
cheers

Chilling_Silence
04-03-2011, 01:32 PM
Get yourself somebody there who can act on your behalf as an escalation manager and follow it up for you.

SuperTed
05-03-2011, 08:50 AM
The CIT called me yesterday and again want me to power off the router for at least 5 minutes at times over the weekend and record Data between times then they will call back on monday to get the data sent to them so they can look at their logs... Hope they get some results this time and not just going over all the stuff we already have.
cheers
Thanks Chilling will do that next week if this dosn't get some action soon
cheers

Chilling_Silence
05-03-2011, 10:05 AM
Hope it works out! :D

SuperTed
11-03-2011, 05:06 PM
Hi weekly update... I sent the results to the CIT on monday who forwarded them on the the network team working on the case. since then I have had a couple of texts saying they are working on it and will get back to me when it is resolved. Usage wise still in the 25% to 45% over usage showin on the telecom counters.
cheers

Chilling_Silence
11-03-2011, 05:14 PM
Oh well, hope they *are* actually working on it for ya...

notechyet
12-03-2011, 11:39 AM
Hi weekly update... I sent the results to the CIT on monday who forwarded them on the the network team working on the case. since then I have had a couple of texts saying they are working on it and will get back to me when it is resolved. Usage wise still in the 25% to 45% over usage showin on the telecom counters.
cheers
SuperTed
If you look at the amount of viewers on your thread, you can see there is a lot of interest on the subject.
I'm one of those and can't wait to see what they cme up with?
Thanks for your updates.:thanks

PeeCeeWorldly
12-03-2011, 01:43 PM
I'm one of those who left Telecom when BigTime folded. My usage stats seemed incomprehensibly high. So yeah ... I'm wondering now whether their measuring stick was corrupt.

SuperTed
14-03-2011, 09:52 AM
Hi just waiting for a call back from telecom.. I called today as i didn't get a call yesterday when their deadline expired
looking thru the web looks like telecom isn't the only one with problems
http://www.dslreports.com/shownews/Bell-Admits-Their-Usage-Meter-Is-Broken-112640
says it seems to be a common problem world wide

SuperTed
14-03-2011, 12:18 PM
well I didn't get a call back but just the usual text "Your breoadband fault is under investigation. We apologise for the inconvenience and will contact u once this is resolved." Hmmm. Starting to get tired of this now.

notechyet
14-03-2011, 12:46 PM
well I didn't get a call back but just the usual text "Your breoadband fault is under investigation. We apologise for the inconvenience and will contact u once this is resolved." Hmmm. Starting to get tired of this now.
SuperTed
Fair Go at TV1 might be an option to wake them(Tel.co.) up?

wratterus
14-03-2011, 01:11 PM
Yeah this is the kind of story Fair Go would love.

PeteS
14-03-2011, 01:18 PM
SuperTed

Its plain to me you are being *ed around. Frankly I dont have a hope of matching your diligence and expertise in monitoring data usage...but as per my much earlier comment, the rumours have been rife for a long long time that amongst my nerd pals that something is amiss. Telecom have brought this hassle on themselves by doing away with unlimited (rather than invoking fair use) Sort of like going to a gas station and the bowser delivers less each fill than I think I'm buying. So many users are now watching / monitoring their usage for fear of the dreaded dial up or extra data purchase need. Someone like you was bound to appear...congratulations!

May I suggest this might be time to call or email the Commerce Commission if only to pass on to them your spreadsheets.
Email - contact@comcom.govt.nz Phone : 0800 94 3600
I predict they may be genuinely interested in what you have found.

SuperTed
20-03-2011, 03:12 PM
Hi all another update been busy at work the last week but at the moment Telecom have given me a static address to make it easier for the to track usage. I again recorded data ofer a 12 hour period and forwarded to them to look at on Monday
fingers crossed :-)

Chilling_Silence
20-03-2011, 07:29 PM
Good stuff. I saw you also have a thread running on GPForums. Stick to your guns, hang in there, hopefully they'll get this sorted for ya! :)

notechyet
20-03-2011, 09:41 PM
Good stuff. I saw you also have a thread running on GPForums. Stick to your guns, hang in there, hopefully they'll get this sorted for ya! :)
Chill, if it gets sorted for SuperTed it may have implications for a number of others.
Hang in there ST:thanks

Chilling_Silence
21-03-2011, 07:52 AM
Potentially a few hundred thousand other customers actually! :D

wratterus
21-03-2011, 09:33 AM
http://www.stuff.co.nz/technology/digital-living/4789570/Faulty-broadband-meter-cause-of-overcharging

This might be of interest...

notechyet
21-03-2011, 08:06 PM
http://www.stuff.co.nz/technology/digital-living/4789570/Faulty-broadband-meter-cause-of-overcharging

This might be of interest...
wratterus
As much as they didn't know(maybe didn't want) for a long time that their metering wasn't good enough how can you trust them that they know who has been over-metered?

wratterus
21-03-2011, 09:42 PM
Guess you can't really...

SuperTed
22-03-2011, 07:53 AM
Hamish from Telecom called to advise that case had been handed to him and he had passed the data over to alcatel. As the 3 places they measured usage all agreed with the usage meter. He gave me his dd # and said he would update me when they had a response from Alcatel

Chilling_Silence
22-03-2011, 08:02 AM
Good stuff :)

Petja
23-03-2011, 12:51 AM
Hey Superted, just wanted to add my support. Although I have not measured it I find my self highly dubious of the telecom metering.

Cheers

Petja

SuperTed
26-03-2011, 10:41 AM
HI again
Hamish from telecom has been calling me regularly, nice to know that we havn't been forgotten and to be kept informed. Anyway, he called and advised that alcatel couldn't find any obvious issues and had sent it on to a special team for investigation and gave a date of about 28th april for a result? Well at least things are moving forward and they havn't come back telling me I'm measuring the wrong thing:-)

Chilling_Silence
26-03-2011, 03:44 PM
That's cool then!! :)

Snorkbox
26-03-2011, 04:08 PM
Only another month to wait then. Sheesh!!!

SuperTed
30-03-2011, 12:54 PM
HI again
Hamish from telecom has been calling me regularly, nice to know that we havn't been forgotten and to be kept informed. Anyway, he called and advised that alcatel couldn't find any obvious issues and had sent it on to a special team for investigation and gave a date of about 28th april for a result? Well at least things are moving forward and they havn't come back telling me I'm measuring the wrong thing:-)
oops date is actuall the 18th april

SuperTed
10-04-2011, 10:38 AM
no real update this week telecom usage figures still running about 33% more than mine.. roll on the 18th

SuperTed
18-04-2011, 07:35 PM
Well its the 18th... News is that Alcatel have come back saying they can't see any faults.. However Hamish at telecom is following it up especially as someone else has presented the same fault with their own data... I'll keep on keeping on and see where we get to now.
Cheers

Chilling_Silence
19-04-2011, 09:20 AM
Keep posting, always interesting to hear back from you :)

1101
19-04-2011, 11:56 AM
This would be a great group project for F1'ers

If enough of us started monitoring this ,and proved their Telecoms Meter errors, Telecom could be forced into handing out some refunds. And a huge Commerce Commission fine.

I'm sure this is something that they will never be allowed to admit fault for this very reason.
Im dubious about their 'meter' as well, just its allmost impossible for single users to fight them.

Chilling_Silence
19-04-2011, 12:39 PM
I'm no longer with them but I have a friend who is, he's tech-savvy, I'll see about putting Gargoyle or Tomato on his primary wireless router and having him do some kind of half-bridge solution.

SuperTed, did you mention you were doing some of this monitoring via snmp or something?

SuperTed
19-04-2011, 01:38 PM
I Have a Hub (not a switch) between my lan and the modem, with a PC attached and software monitoring the lan to modem traffic (could have used a bridge but a hub was easier). I also have some scripts to read the Modem adsl Traffic counters via telnet and also reset the modem at midnight(saves having a running total). These figures I then enter in a spreadsheet along with the Telecom usage meter figures and compare them all with each other. sort of a double check arrangement. Doing it this way also captures the Playstation and xbox usage.
Happy to provide anyone with the scripts, they may have to be tweeked for different modems tho.

Chilling_Silence
19-04-2011, 03:44 PM
Yeah sure I'd be keen, I'll try and pass these on to a mate who's also with Telecom :)

I'd also be interested to see how your figures stack up with figures obtained through SNMP with something like this as well:
http://www.paessler.com/prtg/download

Could be one more gun in your arsenal against them? ;)

SuperTed
19-04-2011, 06:23 PM
Ok you'll need a tool called TST10.exe you can use google or message me and i'll email it
bassically it is for telnet scripting and creates a text output file
and uses a text file for address and input
here is my script for this program

statrouter.txt
-------------
192.168.0.254
WAIT "ogin name:"
SEND "admin\m"
WAIT "assword:"
SEND "admin\m"
WAIT ">"
send "ifconfig ppp_0_100_1\m"
WAIT ">"
send "adsl info --stats\m"
WAIT ">"
send "logout\m"
wait "ok."
-----------------------
and another for rebooting the modem

reboot.txt
-------------------
192.168.0.254
WAIT "ogin name:"
SEND "admin\m"
WAIT "assword:"
SEND "admin\m"
WAIT ">"
send "reboot\m"
WAIT ">"
send "logout\m"
wait "ok."
----------------
You would need to edit for username and password and also prompts
and the correct commands go the figures

I just use a batch file to call the programs
for reading
----------
c:
cd\telnet
Date /T>date.txt
Time /T>time.txt
if NOT exist stats.txt copy date.txt stats.txt
tst10 /r:statrouter.txt /o:routerstats.txt
copy stats.txt+date.txt+time.txt+routerstats.txt stats.txt
------------------
and rebooting
---------------
c:
cd\telnet
Date /T>date.txt
Time /T>time.txt
tst10 /r:reboot.txt /o:boot.txt
if NOT exist bootlog.txt copy date.txt bootlog.txt
copy bootlog.txt+date.txt+time.txt+boot.txt bootlog.txt
-----------------

then I set up the scheduler to call the batch files when wanted (I use mid day read and midnight read and reboot)
cheers

SuperTed
19-04-2011, 06:26 PM
I havn't used snmp as my original modem/router wasn't capable of it and i suspect most cheaper (ISP Supplied) ones aren't either.
cheers

SuperTed
28-04-2011, 08:52 AM
Hi all sorry for the lack of an update but been quite busy lately:- Basically still the same happening. Alcatel apparently made some config changes over the easter weekend but there was no difference at my end regarding the usage figures. I gave telecom an update of my tracking spreadsheet on Tuesday and am now waiting for the next idea.
cheers

Chilling_Silence
28-04-2011, 10:59 AM
Funny story, a friend who's with Vodafone got charged a *ton* over the course of a few days. Turns out he's not on their RED network, so I'm pretty confident he's using Telecoms gear. Anyways, I'd set him up with a Tomato router and *everything* hangs off it (So I know it's counting all data, as well as WAN-Only data to the router such as pings). Long story short, it said he'd used about 2GB instead of the 40-odd GB that Vodafone said had been used. Their solution was just to zero-rate those days and move on. It got me wondering just how widespread this issue may actually be.

notechyet
11-05-2011, 04:21 PM
Hi all sorry for the lack of an update but been quite busy lately:- Basically still the same happening. Alcatel apparently made some config changes over the easter weekend but there was no difference at my end regarding the usage figures. I gave telecom an update of my tracking spreadsheet on Tuesday and am now waiting for the next idea.
cheers
Hi S'Ted
I'm still keen to see if anything has come out of your usage meter enquiry with T..com?

SuperTed
11-05-2011, 05:24 PM
hi
STill waiting for a result
I have been told that there are at least 3 others who have logged faults the same 2 in Palmerston north and one in Dunedin I beleve. So anyone having the same problem please log a fault with telecom.
cheers

Chilling_Silence
11-05-2011, 05:28 PM
I wonder if it's *just* Telecom users?

notechyet
11-05-2011, 06:10 PM
hi
STill waiting for a result
I have been told that there are at least 3 others who have logged faults the same 2 in Palmerston north and one in Dunedin I beleve. So anyone having the same problem please log a fault with telecom.
cheers
Not sure if I could trace anything like that with my st585, which is an old T..com modem/router.

SuperTed
11-05-2011, 06:41 PM
a quick look here http://www.kitz.co.uk/routers/speedtouch585.htm and following the link at the bottom shows that you may be able to record "adsl info" and use it to track usage...
well with a bit of tinkering :-)
cheers

Snorkbox
11-05-2011, 06:51 PM
I would expect a quick result when I see a pig at an altitude of 200 metres above ground level and travelling in a horizontal direction.

SuperTed
11-05-2011, 09:09 PM
lol didn't think it that windy up that way

Snorkbox
11-05-2011, 09:32 PM
lol didn't think it that windy up that way

It isn't that windy here. But I had to be reasonably specific which stops those who would say they could drop said pig on my roof from a helicopter or similar.:yuck:

SuperTed
05-06-2011, 10:47 AM
Hi Telecom is still looking at the issue of myself and a few others They have told me That apparently I am the only one not in the 03 area code. If anyone else not in the south Island is having these Over Usage problems and has logged a case with telecom I'd like to know. If you think you have the same problem I suggest you use the figures from the modem as described on page 3 of this thread record them for a few days and compare with the telecom figures.
As a point of interest we got limited to modem speed for 3 days "terrible time:-)" and the difference dropped to 0%. it went back up to 25%-40% after we came back to full speed though:-(

notechyet
05-06-2011, 11:20 AM
Thanks for your continuing reporting SuperTed.:thumbs::thanks
I'll definitelly keep an eye on what the outcome will be. Just seems to drag on for too long and to me it looks like they like to use that method.

Chilling_Silence
05-06-2011, 09:41 PM
I wonder how often it simply goes "unnoticed" or people presume somebody within their household has downloaded that much. I've got a sweet deal with my current ISP, otherwise I'd be in with a grin. Unfortunately with Telecoms track history in relation to TiVo shows their broadband data management abilities leave something to be desired.

PeteS
09-06-2011, 10:59 AM
Pleased to see this matter hasn't been 'brushed under the carpet' as it looked like was going to happen. Chris Barton has written a great article in todays Herald that puts it all in perspective. Telecom are clearly obfuscating by handballing the matter to Alcatel-Lucent an even bigger corporate that will be even more skilled in deny & delay. The fact remains that there is no let up in the rumour that kiwi broadband customers are getting ripped off in both usage and/or money. Telecom and Alcatel know full well that the overwhelming number of clients havn't a clue how to monitor accurately their usage and big thanks to those of you perservering!

Chilling_Silence
09-06-2011, 11:18 AM
That, and the recent ordeal with it taking them over 12 months to accurately monitor / split off TiVo traffic so it could be zero-rated only proves them further guilty!

Inga
09-06-2011, 12:05 PM
I wrote a brief how-to monitor article on the cueclub website. http://www.cueclub.net.nz/page.php?37
If anyone has any suggestions as to how to make it better or more comprehensive then please let me know. I'm an administrator, not a techie, so if someone could summarise what superted actually did I'd be forever grateful. :D

Chilling_Silence
09-06-2011, 12:37 PM
Hiya, welcome to the forums!
He's basically scraping his router like you mention "router-stats" does, but he does it through telnet as opposed to the web gui.

Inga
09-06-2011, 01:23 PM
Thanks Chilling_silence, for the welcome and the info. It makes sense now you say that. I initially heard "telnet" and my brain just logged out :D

1101
09-06-2011, 02:22 PM
This issue has now made page2 of Thurdays AK Herald

Also online. Lets see how many more complaints come out of the woodwork now :cool:
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10731116

PeteS
17-06-2011, 05:50 PM
Telecom Xtra comes clean...partly

"Telecom admits a problem with its internet usage meter will have resulted in about 7 per cent of its broadband customers - about 40,000 people - being overcharged since November. "

http://www.stuff.co.nz/business/industries/5159270/Telecom-finds-broadband-glitch

Bet I dont get a phone call...yet I know something has been amiss for ages...could never prove it.
Huge thanks to you guys who stayed on this case!

SuperTed
19-06-2011, 02:47 PM
Hi all. well Finally some action Big thanks to Cue Club and Chris Barton, and of course Telecom for finally finding the problem.. Now at least I won't have to spend the time everyday updating my statistics I'll just randomly do it.
Cheers and thanks for all your support and input

jwig
19-06-2011, 07:56 PM
Well Done Super Ted and Co: what a long epistle of following up a serious consumer issue...a really useful forum exposure.

Grimy
20-06-2011, 09:23 PM
After our 5GB in 1 hour download earlier in the year, last week we apparently downloaded 3GB in 11 minutes according to Telecom!
After several emails they say I'll get an update on what has happened (after admitting we couldn't have downloaded that much that fast) from the technical team on Friday.

Chilling_Silence
20-06-2011, 11:30 PM
Kind of throws credibility to the wind huh?

notechyet
21-06-2011, 07:40 AM
I would also like to thank SuperTed for his persistance.:clap

As a lot of people with me included have those old(and Tcom supplied) modem routers, how can they be sure that Telecom is not overcharging them? Does it mean, when a corporate says it is a certain number of costumers affected, is that an accepted fact?
Would it not be appropriate that such a large "cockup" would need to be investigated. It is charging for something not being delivered which equates to?
Is it just because it is difficult to trace that Tcom gets away with this so lightly?
So if anyone creates something which is difficult to provide evidence against the charging, you can charge as much as you can get away with to anyone signed up?
I'm not claiming that this post is helping anyone, to me this whole saga leaves some open questions.:confused:

Chilling_Silence
21-06-2011, 09:03 AM
Indeed.

1101
21-06-2011, 10:46 AM
If they know there is an issue, & carry on regardless..
when does this become fraud. (seriously)

I suspect if there hadnt been that article in the Herald, they would still be doing nothing about this.

Clod
21-06-2011, 11:03 AM
Well I rely on the telecom usage meter and wouldn't know if they ripped me off or what. And before you lot start I'm not that computer literate more trial and error when it comes to fixing things on computer.

Grimy
24-06-2011, 08:45 PM
After our 5GB in 1 hour download earlier in the year, last week we apparently downloaded 3GB in 11 minutes according to Telecom!
After several emails they say I'll get an update on what has happened (after admitting we couldn't have downloaded that much that fast) from the technical team on Friday.

No update from the technical team (or billing team either......).

Grimy
13-07-2011, 10:21 PM
The reply was
"the 3GB that we (Telecom) thought was downloaded in 11 minutes was actually downloaded in 71 minutes-you are not a customer that is in the group that the meter inaccuracy affects-so we need to check your connection....."
So that's where we are at at present.

Chilling_Silence
14-07-2011, 09:02 AM
Oh well, keep us informed! :) Hope it works out for you ...

notechyet
14-07-2011, 04:35 PM
Has anyone of the affected members been compensated in one form or another?

bk T
16-07-2011, 09:53 AM
Have they resolved the issue?

My 'Xtra' usage is exceptionally high for the pass 2 weeks - around 3-8GB each day. I've monitored quite closely on our 2 computers and quite certain that there isn't any big downloads.

Is Telecom ripping me off? I've WPA2 and MAC address filtering in place for my wireless router. What could be the possibilities that is causing the big download? Phoned Telecom but was told that I'm not one of the affected customers regarding the usage issue.

Chilling_Silence
18-07-2011, 09:32 AM
I haven't been compensated for this particular issue but I got a letter on Friday telling me I was finally being re-compensated for their double-charging of my Favorites number to my wife for several month that they kept screwing up :D

bk T, you'd be surprised. We setup Gargoyle at my parents place and enabled quotas after they went through 8GB in 2 days. I gave each device a 2GB weekly quota that resets at 1AM on Saturday. First week was fine, second week was fine, then I checked on Sunday afternoon and one device was at 97% of the weekly quota just 36 hours after the quota reset. Turns out it was the 12 yr old. Not sure what specifically he was doing, it wasn't LOTRO, and his history shows no YouTube for that time period, but there's no denying it was his laptop...

Grimy
01-09-2011, 08:26 PM
After a long silence I got this email from Telecom a couple of days back-whatever it means.......

"I can see from your case history that you have checked your equipment and setup. I have now placed your line under a thorough broadband diagnostic test. This should not have any impact on how your broadband performs and will build up a report for us to review the characteristics of the broadband line."

PeteS
19-10-2011, 10:15 AM
There is a new media release on this topic. 1st noted on NBR today.
Headline - Telecom escapes fine in misleading broadband meter case
http://www.nbr.co.nz/article/telecom-comcom-settles-broadband-meter-case-ck-102708

Reading back on both this blog and 'the other one' that has too many telecom employees it is a fascinating expose on how corporates react (or not as the case maybe) to complaints. Probably a thesis in corporate psychology in this.