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bk T
22-11-2010, 01:43 PM
My mate has just bought a brand new PC and we are trying to set up his email. Here are the settings;

Incoming server: pop3.paradise.net.nz
Outgoing: smtp.paradise.net.nz

We are using Outlook 2007.

We are able to receive but not able to send out email. Phoned paradise's help desk but not very helpful at all. She told us to use SMTP.clear.net.nz but still unable to send

Can someone give a hint.

Speedy Gonzales
22-11-2010, 01:49 PM
If this doesnt work (https://telstraclear.custhelp.com/app/answers/detail/a_id/1593#Outlook) its probably down. Or if some AV program scans outgoing email disable it

wratterus
22-11-2010, 01:54 PM
Your mate is actually with clear/paradise for the broadband aswell as the email I assume? If you aren't with clear/paradise for the internet access the smtp server will have to change, and this would explain why it's not working.

bk T
22-11-2010, 02:01 PM
If this doesnt work (https://telstraclear.custhelp.com/app/answers/detail/a_id/1593#Outlook) its probably down. Or if some AV program scans outgoing email disable it

No AV has been installed yet.


Your mate is actually with clear/paradise for the broadband aswell as the email I assume? If you aren't with clear/paradise for the internet access the smtp server will have to change, and this would explain why it's not working.

Yes he is using paradise for both.

Speedy Gonzales
22-11-2010, 02:06 PM
Cant do much then. If paradise cant tell you

inphinity
22-11-2010, 02:27 PM
http://networkstatus.telstraclear.co.nz/home/paradisenet.html

Safari
22-11-2010, 02:38 PM
What error message are you getting.

wainuitech
22-11-2010, 02:42 PM
make sure the user Name and password you are trying is actually the right one.

Since you are with Paradise . go to www.paradise.net.nz log into the web mail, when asked, put in the user name upto to @ sign.

You don't need @parsdis----- Put in the password, if its all correct you will now be able to open the web mail. if it refuses, then the user Name or password is wrong.

ronyville
22-11-2010, 02:51 PM
Incoming server: pop3.clear.net.nz or pop3.paradise.net (not .net.nz)


See if this works

bk T
22-11-2010, 05:42 PM
Incoming server: pop3.clear.net.nz or pop3.paradise.net (not .net.nz)


See if this works

Incoming server : pop3.paradise.net.nz

is the correct one.

as I'm able to receive; have checked with their help desk guy that all my settings are correct.

Will wait until tomorrow to figure out what's the problem. Too busy now.

Thanks for all the suggestions, folks.