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Snorkbox
09-11-2010, 10:13 AM
This does not look good.

And people moan about others.

http://www.stuff.co.nz/business/industries/4323107/Fault-wipes-out-TelstraClear-email-services

Chilling_Silence
09-11-2010, 10:42 AM
TelstraClear was unable to confirm whether any email might have been lost as a result of the outage, or the exact cause of the fault.
Translation: We don't wanna admit your mail is gone-burgers just yet, but it is, we're just letting you down gently.

1101
09-11-2010, 10:47 AM
there networkstatus page is also down.
looking good
:banana :banana

networkstatus.telstraclear.co.nz/home/clearnet.html

mikebartnz
09-11-2010, 10:49 AM
It is not only their email servers having trouble. Got this when trying to see their network status and see it is running on a Windows box.
__________________________________________________ _____

Error Occurred While Processing Request
The request has exceeded the allowable time limit Tag: cfhttp

The error occurred in D:\Inetpub\wwwroot\tcl_online_outage_v1\_tcl_heade r.cfm: line 13
Called from D:\Inetpub\wwwroot\tcl_online_outage_v1\category.c fm: line 30
Called from D:\Inetpub\wwwroot\telstraclear\cm\uri\act_resolve _uri.cfm: line 34
Called from D:\Inetpub\wwwroot\tcl_online_outage_v1\act_resolv e_uri.cfm: line 1

11 : <cfhttpparam name="section" type="FormField" value="customer-zone">
12 : <cfhttpparam name="pagestyle" type="FormField" value="other">
13 : <cfhttpparam name="menu" type="FormField" value="serviceinformation">
14 : </cfhttp>
15 : <cfoutput>#CFHTTP.FileContent#</cfoutput>

Please try the following:

* Check the ColdFusion documentation to verify that you are using the correct syntax.
* Search the Knowledge Base to find a solution to your problem.

Browser Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.8) Gecko/20100731 Firefox/3.6.8 (Swiftfox)
Remote Address ###.##.###.##
Referrer
Date/Time 09-Nov-10 10:22 AM
Stack Trace
at cf_tcl_header2ecfm2024539288.runPage(D:\Inetpub\ww wroot\tcl_online_outage_v1\_tcl_header.cfm:13) at cfcategory2ecfm1208232330.runPage(D:\Inetpub\wwwro ot\tcl_online_outage_v1\category.cfm:30) at cfact_resolve_uri2ecfm621891349.runPage(D:\Inetpub \wwwroot\telstraclear\cm\uri\act_resolve_uri.cfm:3 4) at cfact_resolve_uri2ecfm1671586230.runPage(D:\Inetpu b\wwwroot\tcl_online_outage_v1\act_resolve_uri.cfm :1)

coldfusion.runtime.RequestTimedOutException: The request has exceeded the allowable time limit Tag: cfhttp
at coldfusion.tagext.net.HttpTag.checkTimeout(HttpTag .java:1888)
at coldfusion.tagext.net.HttpTag.doEndTag(HttpTag.jav a:991)
at cf_tcl_header2ecfm2024539288.runPage(D:\Inetpub\ww wroot\tcl_online_outage_v1\_tcl_header.cfm:13)
at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java :147)
at coldfusion.tagext.lang.IncludeTag.doStartTag(Inclu deTag.java:357)
at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.j ava:1876)
at cfcategory2ecfm1208232330.runPage(D:\Inetpub\wwwro ot\tcl_online_outage_v1\category.cfm:30)
at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java :147)
at coldfusion.tagext.lang.IncludeTag.doStartTag(Inclu deTag.java:357)
at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.j ava:1876)
at cfact_resolve_uri2ecfm621891349.runPage(D:\Inetpub \wwwroot\telstraclear\cm\uri\act_resolve_uri.cfm:3 4)
at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java :147)
at coldfusion.tagext.lang.IncludeTag.doStartTag(Inclu deTag.java:357)
at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.j ava:1876)
at cfact_resolve_uri2ecfm1671586230.runPage(D:\Inetpu b\wwwroot\tcl_online_outage_v1\act_resolve_uri.cfm :1)
at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java :147)
at coldfusion.tagext.lang.IncludeTag.doStartTag(Inclu deTag.java:357)
at coldfusion.filter.CfincludeFilter.invoke(Cfinclude Filter.java:62)
at coldfusion.filter.ApplicationFilter.invoke(Applica tionFilter.java:107)
at coldfusion.filter.RequestMonitorFilter.invoke(Requ estMonitorFilter.java:48)
at coldfusion.filter.PathFilter.invoke(PathFilter.jav a:80)
at coldfusion.filter.ExceptionFilter.invoke(Exception Filter.java:47)
at coldfusion.filter.ClientScopePersistenceFilter.inv oke(ClientScopePersistenceFilter.java:28)
at coldfusion.filter.BrowserFilter.invoke(BrowserFilt er.java:35)
at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilt er.java:43)
at coldfusion.filter.DatasourceFilter.invoke(Datasour ceFilter.java:22)
at coldfusion.CfmServlet.service(CfmServlet.java:105)
at jrun.servlet.ServletInvoker.invoke(ServletInvoker. java:91)
at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvok erChain.java:42)
at jrun.servlet.JRunRequestDispatcher.invokeNext(JRun RequestDispatcher.java:447)
at jrun.servlet.JRunRequestDispatcher.forwardInvoke(J RunRequestDispatcher.java:417)
at jrun.servlet.JRunRequestDispatcher.forward(JRunReq uestDispatcher.java:175)
at nz.net.telstraclear.cm.SiteServlet.doHandoff(SiteS ervlet.java:108)
at nz.net.telstraclear.cm.SiteServlet.doGet(SiteServl et.java:66)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:740)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:853)
at jrun.servlet.ServletInvoker.invoke(ServletInvoker. java:91)
at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvok erChain.java:42)
at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequ estDispatcher.java:249)
at jrun.servlet.ServletEngineService.dispatch(Servlet EngineService.java:527)
at jrun.servlet.jrpp.JRunProxyService.invokeRunnable( JRunProxyService.java:192)
at jrunx.scheduler.ThreadPool$DownstreamMetrics.invok eRunnable(ThreadPool.java:348)
at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRu nnable(ThreadPool.java:451)
at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeR unnable(ThreadPool.java:294)
at jrunx.scheduler.WorkerThread.run(WorkerThread.java :66)

Gobe1
09-11-2010, 10:59 AM
No system is 100% foolproof

mikebartnz
09-11-2010, 11:08 AM
No system is 100% foolproof
So you keep the fools away from it.:D

mikebartnz
09-11-2010, 11:09 AM
I wonder if this is any relation to Orcon's problems.

Gobe1
09-11-2010, 11:13 AM
orcon has problems?

http://www.firstin.co.nz/ First in wont work is that held at telstra?

John H
09-11-2010, 11:15 AM
Finally just got through to the Telstra Network Status page. According to RadioNZ news, problems with access to Telstra's home page are 'intermittent'.

Here is what it says about the major disruptions to emails:

Service Disruption Start: 8 November 2010, 11:00 PM
Estimated Service Disruption End: 9 November 2010, 11:00 PM
Last Updated: 8 November 2010, 10:49 PM
Area Affected: Nationwide
Customer Impact: Telstraclear has lost contact with their e-mail servers.
Our technicians are currently working on this.
Please do not change your password.

No quick fix then...

John H
09-11-2010, 11:17 AM
orcon has problems?

http://www.firstin.co.nz/ First in wont work is that held at telstra?

No problems connecting to that url here. There are apparently no problems with webpages except TelstraClear's own web pages. The problems are with email.

mikebartnz
09-11-2010, 11:26 AM
orcon has problems?

http://www.firstin.co.nz/ First in wont work is that held at telstra?
Had

No trouble with firstin.

1101
09-11-2010, 11:36 AM
No system is 100% foolproof

True, but for once, Id like to see an ISP quickly update the network status page/ph message , rather than wait 1/2 day.
And dont hide the network status page.... I have to use google to find it..wtf !!!!

Gobe1
09-11-2010, 11:37 AM
Working here again, must have been overloaded maybe

psycik
09-11-2010, 12:07 PM
TelstraClear where having problems internally connecting to the status page, so they were not able to update it. The knew about the problem at about 5am apparently...

wainuitech
09-11-2010, 01:38 PM
Its back up and going now anyway -- had over 20 calls from customers since 6 pm last night saying their email is not working -- I should have made a recording, saying it not them its Telstra :waughh:

John H
09-11-2010, 04:02 PM
Well, actually it isn't up and going down here. My email client connects to the POP3 server and says there are no messages there. In fact there are email messages and attachments somewhere between me and the sender, but they are not being picked up by Outlook.

One client who has urgent need of my work this afternoon is sending emails to my gmail account (which I normally use just as a throw away email address for any international websites where I have to supply an address but which I don't trust to keep my real address private).

Gmail is working fine, but somewhere Telstra/Paradise is losing my incoming emails.

Don't assume that because you seem to be connecting to the POP3 server that things are up and working again...

mikebartnz
09-11-2010, 04:50 PM
One client who has urgent need of my work this afternoon is sending emails to my gmail account (which I normally use just as a throw away email address for any international websites where I have to supply an address but which I don't trust to keep my real address private).

Gmail is working fine, but somewhere Telstra/Paradise is losing my incoming emails.

Don't assume that because you seem to be connecting to the POP3 server that things are up and working again...
Starting to sound very much like the Orcon episode.

John H
09-11-2010, 05:00 PM
I notice that Stuff is saying that Telstra is claiming that it is fixed, and in the past half hour I have received one email.

Stuff says:
'TelstraClear said it had restored email services to all customers following a nationwide outage since yesterday. A backlog of queued email was now being cleared.

'It had yet to confirm no email had been lost, but this was not anticipated.'

Well, I have only received two emails in the past 24 hours, which is way out of whack with what I normally get, and I know for certain that at least two emails that were sent this afternoon have not arrived.

martynz
09-11-2010, 05:14 PM
Received 5 so far, marked as being received between 12.56pm and 4.29pm yesterday!!!!!

Safari
09-11-2010, 05:33 PM
It is normal when a mail server goes down for all the queued messages to take several hours to be processed after it is working again.

KenESmith
09-11-2010, 08:24 PM
I have been a Telstra customer for years,
They are Expensive, Don't give a stuff about their Customers, and Incompetent.

However all the competition is WORSE.