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chuanwai
27-10-2010, 11:22 AM
I posted a topic before asking if anyone has tried nznet, didn't really see anyone that have used it, so i decided to take the plunge and try it out cancellation fee is only 99 dollars or so not too much.

The website isn't best website i've seen but once i got use to it, its simple and easy to navigate. I called up asking for quote the lady behind the phone was very friendly and very informative she knew what she was selling which was a + for me. Sent me an email with all the information i needed and the forms i had to fill out.
We did run into a little hiccup with emails and such won't really get into it, but sorted out really really quickly.
As i was telecom before the bigger monthly quota and low pricing was what attracted me to try nznet, they were very quick in getting me my connection, they even organized it to happen 1day before my telecom plan renews which made it easier on me, although my net was down for 2 hours from around 7am-9am, it was back up fairly quick.
Now onto the speed, admittedly it is not as fast as telecom however the speeds is fairly consistent and you don't feel the drop in speed at "peek" hours, youtube buffers fairly quickly, i get speeds of 300kb+ from gamershell and other sites like rapidshare, onto online gaming, there is little to no lag issues i don't get spikes either, you do gain around 5 more ping than telecom but nothing to really cry about (around 90ping on aus severs). At the end of the day im paying 90 dollars for 100gb with decent speeds, i've only used it for 2 weeks so far but i don't regret trying this at all.
This is just my 2cent you might have had a different experience but from what i have seen i can recommend nznet.
And no i don't work for them nor do i get a discount for writing this, or do i?
Anyways thought i would just contribute to this community.

Chilling_Silence
27-10-2010, 11:41 AM
That's cool, I know there's a few members here who've been interested in NZNet, so thanks for the post :)

jareemon
27-10-2010, 11:44 AM
How fast is it? www.speedtest.net

:pf1mobmini:

Chilling_Silence
27-10-2010, 11:55 AM
It'll vary largely depending on what exchange you're attached to, and how far from the exchange you are.

Personally I know I get 3.9m/bit pretty much every time I do a speedtest (It sometimes varies a tiny, tiny little bit), because I'm around 2KM from the Exchange. My parents however who are about 1.5KM closer to the exchange get a solid 13m/bits every single time ...

chuanwai
27-10-2010, 11:58 AM
As per request

http://www.speedtest.net/result/1005851457.png

SP8's
27-10-2010, 12:57 PM
OK .. my thoughts on speedtest & pingtest ... why test from a server that's only 50miles away when much of the time you'll be looking at US, UK or other overseas sites ???

I'm on a capped rate but seems to be pretty stable at 3.5Mbs even at 7100miles

http://www.speedtest.net/result/1005890632.png

Is it worth comparing apples with apples .... otherwise someone living 200 mtrs away from a box and server is going to have a distinct advantage I would have thought.

gary67
27-10-2010, 12:59 PM
Just having a look at their site, so do they supply to domestic houses or is it for business only as naked DSL at $125 for 100Gb seems way cheaper than anyone else at domestic level

chuanwai
27-10-2010, 01:40 PM
Just having a look at their site, so do they supply to domestic houses or is it for business only as naked DSL at $125 for 100Gb seems way cheaper than anyone else at domestic level

From what i gather both, im domestic so not sure bout business

chiefnz
28-10-2010, 05:06 PM
These guys are looking pretty good to me at the moment;

Just got a quote back from them;

Premium DSL package ,phone + ADSL2+ connection at fullspeed up and down (100GB of data)

If you have your own router and can re-configure it yourself you only need to pay NZ$99.99+GST. They are even nice enough to tell you not to cancel your account with your current provider until they have connected you so that you don't have to pay the NZ$145.00 connection fee.

I asked a few more questions, once I get a reply I will post back.

Cheers,

notechyet
29-10-2010, 05:01 AM
hi chief
I'll be interested to hear of any progress?
Thanks

chiefnz
30-10-2010, 12:46 PM
Ok things I asked and the replies from NZNET


If you choose to go with Premium DSL (Max/Max) – 100Gb then you will have a monthly cost of $99.95 + GST. There will be no other installation fees and providing you are currently with an ISP and we can do a simple transfer. This is based on the assumption that you have an existing router and you are able to re-configure it yourself.


1) Does the Premium DSL package include email? If so, what is this comprised of? (number of mailboxes, storage space etc)

With this package you receive a free mail box if you wish. Some people prefer to keep their original mailbox and others like to have a new address with NZNET.

2) Does the Premium package come with personal web space? If so, how many MB of data does this come with?

The Premium package does not have personal web space. We can provide however web hosting and Domain names at a fee.

3) I currently have a domain name "parked" with Vodafone would I be able to transfer this to NZNET and keep it "parked" until I want to use it? What
would the fee be for this if any?

Yes we are able to ‘Park’ your domain name after transferring it across to us, at a cost of $8.89 per month. In addition to that there will be an annual fee of $49.95 billed to you directly from Domainz.

4) Is there an option to have "interleaving" enabled/disabled on my connection?

We offer a continuous service with no ‘interleaving’ at this stage.


Hope that helps some of you out there... I am really interested.

Cheers,

Garrian
01-11-2010, 04:02 PM
Id just like to add my two cents about this ISP we have been using them for a couple of months now and for what you pay they have to be the worst ISP I have ever come across. They have 2 IT Support guys who are lazy as and never answer their phones. Your bill just doesn't come unless you beg them and then when you finally get the bill its incredibly high. I would NOT recommend you use these guys. Worst ISP EVER!

gary67
02-11-2010, 05:51 AM
Can you point to any other reviews of this ISP?

Chilling_Silence
02-11-2010, 07:52 AM
This thread *is* a review :D

notechyet
05-11-2010, 10:56 AM
Ok things I asked and the replies from NZNET

Hope that helps some of you out there... I am really interested.

Cheers,
chiefnz
would you mind posting here and let us know how you get on once you're connected? The cost for the various options look to be very competitive.:stare:

chuanwai
11-11-2010, 09:39 PM
Id just like to add my two cents about this ISP we have been using them for a couple of months now and for what you pay they have to be the worst ISP I have ever come across. They have 2 IT Support guys who are lazy as and never answer their phones. Your bill just doesn't come unless you beg them and then when you finally get the bill its incredibly high. I would NOT recommend you use these guys. Worst ISP EVER!

Wel'll only been using it for 2 months and i have had no problems as of yet, i get my bills on time and i dunno how your "bill is incredibly high", word of advise just don't go over your monthly limit and you don't pay an excess and with the amount of post's you have, you just seem unreliable. my 2 cent

bk T
12-11-2010, 08:25 AM
...
Premium DSL package ,phone + ADSL2+ connection at fullspeed up and down (100GB of data)

...

Can you keep your current landline phone number?

sirrab
13-11-2010, 08:45 AM
Ive been using them for about 12 years. Never had a problem in that time at all.

bk T
13-11-2010, 10:02 AM
..

Premium DSL package ,phone + ADSL2+ connection at fullspeed up and down (100GB of data)





Got an email reply from them that the Premium DSL package ADSL2 + connection at max/max (100GB) at $99.95.

If I wish to have phone included, have to add another $29.95 plus $149.95 initial setup costs.

Here is the quote they sent me:


DSL - Monthly Charges:

Number
Product
Price

Professional DSL (Max/128K) - 100Gb (on your existing phone line)
$79.95

Premium DSL (Max/Max) - 100Gb (on your existing phone line)
$99.95

Premium Naked DSL - (Max/Max no phone line) – 60Gb
$89.95

Premium Naked DSL - (Max/Max no phone line) – 100Gb
$109.95

Voice – Monthly Charges:

Number
Service
Price

Digital Business Phone Line + Phone/Adaptor ( digital phone with your existing number)
$29.95

Digital Business Stepper Line + Phone/Adaptor ( digital phone line with a new number)
$14.95

Voicemail
No Charge

Call Divert
$2.50
TOTAL


Once-off Charges:

Number
Service
Price

New DSL - Full Install
$149.95

Naked DSL Install
$149.95

DSL – Assisted NZNet Install
$95.00

DSL – Self Install (not applicable to Naked DSL)
No Charge

Standard Router
$90.00

Wireless Router
$120.00

Re-Configuration of your existing Router
$45.00
TOTAL

NeZeMa
19-11-2010, 10:18 PM
Have signed up with this crowd about 2 months ago. It was going perfectly fine until 2 weeks ago when all the international traffic just died. First my SKYPE would work as the lag was just rediculous, then youtube and bing videos fell down (takes ages to load a crapy resolution video now).

Then I went to measure the results on speedtest and pingtest websites and got the following out of 3 random tests on each website:

http://www.speedtest.net/result/1036318736.png
http://www.speedtest.net/result/1036328704.png
http://www.speedtest.net/result/1036329878.png


http://www.pingtest.net/result/28417996.png
http://www.pingtest.net/result/28418044.png
http://www.pingtest.net/result/28418109.png


Then funny things started happening with traffic counter when it jumped 45Gb in 2 days even though I didn't download anything (that has been adjusted by NZNet back to original trafic used and admitted to be a glitch in the system)

Emailed them about unbelievable speedtest and pingtest results, waiting on the reply.

Have to admit first reply about the traffic was very quick (overnight), bills come monthly on regular basis, they do send reminders at 80% of used traffic to warn you're reaching your limit. Email is answered in timely manner, they do call back quite quick as well if you ring up with enquiry and leave message with your number.

P.S. Tried 2 different ADSL modems, 3 different PCs and one stand alone SKYPE phone to make sure the problem is not hardware related on my side.



My quotation was the same as one from the post above. It also included clause that they do not guarantee VoIP quality...



Got an email reply from them that the Premium DSL package ADSL2 + connection at max/max (100GB) at $99.95.

If I wish to have phone included, have to add another $29.95 plus $149.95 initial setup costs.

Here is the quote they sent me:


DSL - Monthly Charges:

Number
Product
Price

Professional DSL (Max/128K) - 100Gb (on your existing phone line)
$79.95

Premium DSL (Max/Max) - 100Gb (on your existing phone line)
$99.95

Premium Naked DSL - (Max/Max no phone line) – 60Gb
$89.95

Premium Naked DSL - (Max/Max no phone line) – 100Gb
$109.95

Voice – Monthly Charges:

Number
Service
Price

Digital Business Phone Line + Phone/Adaptor ( digital phone with your existing number)
$29.95

Digital Business Stepper Line + Phone/Adaptor ( digital phone line with a new number)
$14.95

Voicemail
No Charge

Call Divert
$2.50
TOTAL


Once-off Charges:

Number
Service
Price

New DSL - Full Install
$149.95

Naked DSL Install
$149.95

DSL – Assisted NZNet Install
$95.00

DSL – Self Install (not applicable to Naked DSL)
No Charge

Standard Router
$90.00

Wireless Router
$120.00

Re-Configuration of your existing Router
$45.00
TOTAL

Chilling_Silence
21-11-2010, 06:50 AM
Oh well, keep us informed with how you get on then :)

And welcome to PressF1!

chuanwai
21-11-2010, 02:57 PM
Have signed up with this crowd about 2 months ago. It was going perfectly fine until 2 weeks ago when all the international traffic just died. First my SKYPE would work as the lag was just rediculous, then youtube and bing videos fell down (takes ages to load a crapy resolution video now).

Then I went to measure the results on speedtest and pingtest websites and got the following out of 3 random tests on each website:

http://www.speedtest.net/result/1036318736.png
http://www.speedtest.net/result/1036328704.png
http://www.speedtest.net/result/1036329878.png


http://www.pingtest.net/result/28417996.png
http://www.pingtest.net/result/28418044.png
http://www.pingtest.net/result/28418109.png


Then funny things started happening with traffic counter when it jumped 45Gb in 2 days even though I didn't download anything (that has been adjusted by NZNet back to original trafic used and admitted to be a glitch in the system)

Emailed them about unbelievable speedtest and pingtest results, waiting on the reply.

Have to admit first reply about the traffic was very quick (overnight), bills come monthly on regular basis, they do send reminders at 80% of used traffic to warn you're reaching your limit. Email is answered in timely manner, they do call back quite quick as well if you ring up with enquiry and leave message with your number.

P.S. Tried 2 different ADSL modems, 3 different PCs and one stand alone SKYPE phone to make sure the problem is not hardware related on my side.



My quotation was the same as one from the post above. It also included clause that they do not guarantee VoIP quality...
Hi
Im the OP of this thread, and i have to say i am experiencing the same issues, they had a huge dsl cut out a few days ago called in no one answered all phone lines were busy. I am experiencing the issue as well the lag is horrid, i can barely manage to use skype and teamspeak. The nz severs are fine but when you get to australian or usa severs the lag is so horrible it cripples you to the extent where you can't even hear anything nor play that game.My ping would usually be around 85 or so on a aus sever, atm i am at around 700 and spiking to the point that the game just freezes. This has also happened after i passed the 40gb meter, i am going to call it in on monday and see how where i get from there, will report back once i get an answer or a solution *bracing myself*.
http://www.pingtest.net/result/28552106.png (http://www.pingtest.net)
http://www.pingtest.net/result/28552146.png (http://www.pingtest.net)

http://www.speedtest.net/result/1038861929.png (http://www.speedtest.net)
http://www.speedtest.net/result/1038862580.png (http://www.speedtest.net)

Chilling_Silence
22-11-2010, 08:55 AM
Doesn't look too promising :(

chuanwai
22-11-2010, 04:28 PM
Doesn't look too promising :(

Well, if it doesn't get solved, i guess you could say we took one for the team.

Chilling_Silence
22-11-2010, 04:49 PM
True, that you have :D

NeZeMa
22-11-2010, 07:40 PM
True, that you have :D

Spoke too early of prompt support as still have no reply. I understand, of course, that it is MONDAY :badpc: and good people at NZNET don't want to work, as we all are. So we'll give em couple more days (I flicked through few more e-mails). Than I suppose start looking for someone else, however I don't believe there is anyone in NZ who can provide reasonable priced trouble free service when it comes to BROADBAND :confused: either crappy service or rip off prices.

Cheer-e-o

chuanwai
22-11-2010, 09:38 PM
Yea mate thats why i tried these guys, im gonan call up tomorrow see how i go emailed but they hardly respond to em. Wish you luck

Chilling_Silence
23-11-2010, 08:06 AM
Telecom are offering double-your-data specials all the time. Vodafone let you double your data for another $10-$30 depending on your plan too.

NeZeMa
23-11-2010, 08:01 PM
Telecom are offering double-your-data specials all the time. Vodafone let you double your data for another $10-$30 depending on your plan too.

The problem is that no provider is offering naked DSL with large data caps, or if they do they charge outrageous amount of money. The option is to sign up with NZNet for digital phone... that might help my VoIP issues, but will definetly not cure games.

Chilling_Silence
23-11-2010, 08:35 PM
mmmm... I get 7ms to my gaming server halfway across the country, on Telecom, interleaving off :) Perfect for gaming AND VoIP! :D

NeZeMa
24-11-2010, 05:03 PM
mmmm... I get 7ms to my gaming server halfway across the country, on Telecom, interleaving off :) Perfect for gaming AND VoIP! :D

Naked DSL? I don't use normal phone, VoIP allows me to keep the same number across the Country, not just neighborhood. I suppose I could sign up for the package but what's the point of having something you never use.

Chilling_Silence
24-11-2010, 06:28 PM
Nah but when I was with Orcon it was 12ms, mostly because of *where* my servers are hosted. I've still got my two VoIP lines with 2talk. I did VoIP for a living up until a few months ago, so you're preaching to the converted ;)

chuanwai
29-11-2010, 10:11 PM
Well, a quick update, issue is still present although thru out the "low traffic" hours from around morning till 4 the net is running smoothly, however after 5pm the speeds are horrific, the lag and spikes are horrendous, constant spikes and massive lag on australia/oversea's based severs.
Speeds taken at 11pm
http://www.pingtest.net/result/29108092.png (http://www.pingtest.net)

Agent_24
30-11-2010, 10:33 AM
I don't get that issue with Telecom...

Chilling_Silence
01-12-2010, 07:05 AM
Sounds like a massive oversubscribing at the ISP end...
This is me, while I'm hammering my home connection with about 9 downloads (Pretty much completely maxing my line speed), uploading via FTP, AND while gaming:
http://www.pingtest.net/result/29207284.png

From Auckland on Telecom to Sydney ... not bad?
Or within NZ: http://www.pingtest.net/result/29207449.png

chuanwai
01-12-2010, 11:16 PM
Sounds like a massive oversubscribing at the ISP end...
This is me, while I'm hammering my home connection with about 9 downloads (Pretty much completely maxing my line speed), uploading via FTP, AND while gaming:
http://www.pingtest.net/result/29207284.png

From Auckland on Telecom to Sydney ... not bad?
Or within NZ: http://www.pingtest.net/result/29207449.png

Its been happening around 9pm onwards now, the lag is horrible can barely open nz websites,youtube buffers a 3 minute video in 30 minutes. I hope that nznet staff is still reading these forums because they need to sort this issue out, emailed multiple times with no response, pretty horrific customer service. Think im going to have to change to vodafone or something. Since my net has been reset today since its a new month, i have since ruled out the over 50gb causing lag symptom, nznet has really disappointed me.

Taken at 12:00am
http://www.speedtest.net/result/1052619788.png (http://www.speedtest.net)
http://www.speedtest.net/result/1052621285.png (http://www.speedtest.net)

Pingtest
http://www.pingtest.net/result/29255123.png (http://www.pingtest.net)
http://www.pingtest.net/result/29255204.png (http://www.pingtest.net)

Chilling_Silence
02-12-2010, 05:43 AM
Then again, we kind of knew this would happen.
Here's mine when I'm not absolutely hammering the downloads:
http://www.pingtest.net/result/29275946.png

That's how it *ought* to look :D

Time for you to find another ISP?

NeZeMa
02-12-2010, 08:53 PM
Then again, we kind of knew this would happen.
Here's mine when I'm not absolutely hammering the downloads:
http://www.pingtest.net/result/29275946.png

That's how it *ought* to look :D

Time for you to find another ISP?

I believe NZNet have some progress on the issue. Local pings and international pings are decreased by at least 50%. They have admitted they have an issue and LOTS of complains when I called them last time (about a week ago) and told me they're working on it. I asked to keep me up to date with progress but haven't heard since.

http://www.pingtest.net/result/29321301.png
http://www.pingtest.net/result/29321381.png
http://www.pingtest.net/result/29321494.png

AT least my VoIP works fine.


Chilling, interesting to see what your speed and ping tests like to Denver USA or Moscow Russia during high load periods 6-9pm or so.

http://www.speedtest.net/result/1053913212.png
http://www.speedtest.net/result/1053914714.png


Local:
http://www.speedtest.net/result/1053918717.png
http://www.pingtest.net/result/29322183.png

Chilling_Silence
02-12-2010, 10:55 PM
I also get the same to Denver: http://www.pingtest.net/result/29326870.png
My throughput is what yours is while my wife is currently downloading some stuff at around 2.8m/bit, it can't be paused, so I'll do it again tomorrow. Basically, it's maxing my line speed of 4.1m/bit :)

stevensaaron
20-01-2011, 12:34 PM
Hey interesting reading, just wanting to know if there has been any update to the problems mentioned her, i am interested in trying to find something to find a replacement for the old telecom Bigtime usage, i shifted to slingshot, and was on their pro plan, and just bought blocks of data, but i used them up very quickly, and then i shifted over to their all you can eat plan, but the speeds are really bad, so i have just seen NZNET,

here is a link to their plan http://www.nznet.co.nz/unlimited_dsl.php (http://www.nznet.co.nz/unlimited_dsl.phphttp://)

The 100 Gb plan sounds good, and the 200 gb plan would be better for me, but even the unlimited would be great, but i could contain myself to 200 Gb/Month

So just wondering if they have fixed their connections & speed problems?
but anything has gott be better that telecoms old plan and Slingshots "all you can eat" plan

Agent_24
20-01-2011, 12:58 PM
I'm on the new Telecom Total Home 40GB plan, which is a sufficient amount of data for me.

No problems with speed or anything either.

stevensaaron
20-01-2011, 01:43 PM
I'm on the new Telecom Total Home 40GB plan, which is a sufficient amount of data for me.

No problems with speed or anything either.

Yep, We have two phone lines at our house, Our House line and home broadband is with Telecom, and i have absolutely no complaints with their speed, and what i do is switch between the 20 and 40 Gb plans every month which then give me a total of 60 Gb every month, I was on their Big time plan, but now that it is cancelled, and with 6 people in the house, the data goes quickly,

and the second phone line (personal Phone) which runs into my room is with sling shot, and i was using their Pro plan which has 25Gb and then i just bought Blocks of data, but it was getting expensive, so when they introduced their All you can eat plan, i switched to give it a go, but DL/UL speeds are slow.

So i could put the second line onto Telecom, but before i do that i want to look at other options.

and for the work i do with it,, lots of video, photo, web work etc, i would want at least 100-150 Gb, but more would be great, that's why i am interested in NZ Net's plans, especially their Unlimited plan.

So i have access to bo

Agent_24
20-01-2011, 02:23 PM
Well you can get up to 80GB on Total Home but I am not sure how much it would cost.

stevensaaron
20-01-2011, 03:55 PM
the biggest plan is 40 Gb for telecom, but they were doing a promotion for New connections that they double the data, but i'm not sure if that special is still going...

Agent_24
20-01-2011, 04:15 PM
http://www.telecom.co.nz/totalhomebroadband

Base plan is 40GB and it's $20 per 20GB increase up to 80GB

stevensaaron
20-01-2011, 04:24 PM
looks interesting, i will have to look into that,

Chilling_Silence
20-01-2011, 09:06 PM
Try this: http://www.hd.net.nz/adsl/unmetered-adsl

Agent_24
20-01-2011, 09:45 PM
I wouldn't try it. Not with their spelling.

No Setup Fee's aye? I wonder what the hell that means.

Chilling_Silence
21-01-2011, 07:02 AM
I've been with them for a few months now, no issues, not to mention I've had hosting with them in the past.

They had some minor network troubles about 2 years back right before they went HA, but other than that, they're pretty solid.

No complaints here about their DSL at all, it's through Orcon, was a quick switch from Telecom. I'm a happy customer :)

chuanwai
22-01-2011, 10:29 PM
Recently got his email from them

Hi,



We are making some changes with our wholesaler for DSL at some point in the next month and have noticed we are missing a few details for your account. You won’t be required to make any changes at your end.



Could you please send me the following details for your DSL line (It is essential that these details are accurate as per your Telecom account) :



Telecom (or other provider) account number

Name on the account

Billing address of the account



Also:



Email Address (if this is not your primary email address)

Physical address (if different to billing)



It may be easier to fax the front page of a Telecom bill through to me, and I can enter these details for you. +64 9 914 0040

Thanks

Chris Barry

Maybe it will be fixed dunno tho tbh has been slightly better but still crappy most times.

Agent_24
23-01-2011, 02:00 PM
Why does that sound like a phishing scam?

chuanwai
23-01-2011, 05:43 PM
Why does that sound like a phishing scam?

My thoughts exactly

stifmyster1
07-03-2011, 01:43 PM
Hey guys. I have been having issues with NZnet since august last year. Our speed has been all over the place with about 10 minutes ago being 7mbps to california but last night at around 5pm being under 1mbps.

We have also had it at times where the speed test is high but it takes for ever to load anything. Because of this I did a ping test and discovered 96% of the packets were lost in transit. Can anyone else on NZnet perform a speed and ping test and see if there values are similar. Thanks.

Agent_24
07-03-2011, 02:41 PM
With packet loss that bad I would be looking at the internal network first, if the ADSL had issues that bad I'd expect you'd be getting loss of sync every 5 seconds.

Chilling_Silence
07-03-2011, 03:04 PM
Yeah post your routers sync speeds, SNR details etc

chuanwai
08-03-2011, 12:24 PM
I have recently had random outages ranging from 30mins to 1hr+, i called up tech support, which i can simply put it as horrible and rubbish, last i heard from him was "i will call you back with some updates". 2 days later no calls. I did speedtests and during the day i get speeds of 0.5mb down speed, and 0.2 up. Which is just bloody disgusting i hope they read these forums and truely understand how horrible they treat their clients and the lack of support they have. When i do the speed test now, its under hostingdirect not nznet anymore, something is up and i don't much like it, im about to jump ship and go with Chilling's suggestion of HD.

Chilling_Silence
08-03-2011, 12:38 PM
NZNet get some of their services from HD.

http://www.gpforums.co.nz/showthread.php?threadid=413529&perpage=25&pagenumber=27

chuanwai
08-03-2011, 12:41 PM
http://www.speedtest.net/result/1189561840.png
http://www.speedtest.net/result/1189566244.png
http://www.speedtest.net/result/1189569921.png

http://www.pingtest.net/result/36313039.png
http://www.pingtest.net/result/36313104.png
http://www.pingtest.net/result/36313195.png

Couple of tests i done at 1:30pm ish, i think the facts speak for themselves///

Chilling_Silence
08-03-2011, 12:46 PM
Download WinMTR: http://winmtr.net/download-winmtr/
Run a traceroute, I've been testing with:
trademe.co.nz
hd.net.nz
microsoft.com

Leave all 3 open and going concurrently. Let them do 1000 iterations. Post the results.

stifmyster1
08-03-2011, 02:35 PM
thank you chuanwai.

We have been getting crap service for months and we have spoken with them heaps and got the same result as you. 5 times we have been told we were being told we would get put on a new line which is much faster to ring a few weeks later and get told nah were not doing it anymore. My father was told that NZnet decreased the amount of bandwidth they get recently so this is probably a major part of the issue being as they got a whole lot of new customers on a lower bandwidth.

Also, I have this suspicion that Caprica is hogging the bandwidth as right around the times of overnighters and stuff like that the speed plummets. I will run that test you suggested and see what comes up.

Also we have tried multiple routers with the same issues. Unless its something that can be fixed easily and we get some sort of compensation we will probably move to HD with unlimited data because we are really fed up with all the mucking around.

Also. My dad is a reseller of computer parts and repairer so its not something stupid we have dont out of stupidity.

stifmyster1
08-03-2011, 02:54 PM
OK. Just did a speed and ping test.

Speedtest was 5.59mbps down and .69mbps up. Were it should be.

Pingtest was a shocker.
from auckland to tauranga.
ping: 800ms
Jitter:1446ms
packetloss: 15%

Seriosly. WTF causes a ping that high. ANd it seems like the ping jumps around cuase speedtest lists it as 59.

2mins later.
ping: 96
jitter: 91
Packets loss: 26%

Chilling_Silence
08-03-2011, 03:04 PM
stifmyster1, see this thread:
http://www.gpforums.co.nz/showthread.php?threadid=413529&perpage=25&pagenumber=27

stifmyster1
08-03-2011, 04:22 PM
Yup reading through that now. But were hoping its NZnet thats the issue and not HD. If its HD then we be screwed.

Chilling_Silence
08-03-2011, 07:37 PM
It seems like it's HD, but then HD have said that some of *my* issues are related to Orcon. I'm calling them tomorrow AM, so I'll post back :)

stifmyster1
08-03-2011, 09:46 PM
No. Not all the issues are HD. Only the past weeks. We had issues wioth speed for several months. Before the joined HD.

stifmyster1
08-03-2011, 09:47 PM
Still let me know anyway. only thing holding us back is we would hate to go to HD and then still have the exact same issues.

Agent_24
08-03-2011, 09:58 PM
Get Telecom, then you only have to deal with one set of problems rather than several...

pctek
09-03-2011, 08:32 AM
My dad is a reseller of computer parts and repairer so its not something stupid we have dont out of stupidity.

I don't see the connection between selling parts and being an expert in networking.

Agent_24
09-03-2011, 09:52 AM
Well someone who sells and repairs computers is probably going to know more about setting up routers etc than someone who thinks the Computer IS the router.

You don't need to be an enterprise-grade certified network architect to set up an ADSL connection....

Then again, he isn't helping his case by saying "its not something stupid we have dont out of stupidity."

:lol:

NeZeMa
20-04-2011, 06:47 PM
NZNet has been good since they have fixed the problem with speeds late Feb - early March. As well as that you can't find better pricing.... Try them out..

PPp
20-04-2011, 07:28 PM
This must be the longest "Review" on F1 EVER and I am STILL undecided!!!!;)

Chilling_Silence
20-04-2011, 08:13 PM
Yeah I dunno I've heard that they've been degrading as of late, one of the techs I rang a few weeks back and spoke with (Was helping somebody else with their broadband connection) said NzNet had been regularly reaching their bandwidth limit during peak times but he couldn't tell me why they weren't getting / buying more bandwidth.