View Full Version : How to contact MS re an invalid W7 product key?!

21-10-2010, 11:41 AM
Purchased 2 Family Packs (from Noel Lemming) to upgrade 4 PCs from Vista to W7 for a seniors computing group. Three of the installs went fine but the 4th one says it is an invalid product key.
Has anyone a phone/email address to contact MS NZ – tried their web site but gave up!!

Speedy Gonzales
21-10-2010, 11:45 AM
0800 800 004

21-10-2010, 12:00 PM
For the one that fails did you just boot off the DVD & choose a custom install and format the drive? If so, the installer treats it as a "Full" install not an upgrade install and what it is realyl saying is "Your product key is the wrong type for this type of install"

21-10-2010, 04:51 PM
Thanks you guys - after a few phone calls to MS the product key suddenly worked. Did nothing different to the other 3 computers that installed no prob!! Now wonder where the problem was……………..

Speedy Gonzales
21-10-2010, 04:53 PM
Probably mistyped something

21-10-2010, 04:57 PM
Microsoft probably fixed the key on their server?