View Full Version : Is this repair worth it?

12-10-2010, 04:45 PM
Hi, I have a HP DV5 Notebook computer. It Overheats very often and automatically shuts down. The temp was 70 on start up and then rises to about 80 when opening a few programs. Then after about 10 mins its @ 90 just browsing the web! Open one more program and it goes to 96. So I have taken it o the HP service centre and they charged 70$$ for inspection. Then they called me and said they have to replace the Heatsink. Which cost altogether 214$$ ! I already have to pay for inspection and now should I have this fixed or is it too expensive? I only get one month warranty so what if it still Overheats after 1 month? If anyone owns one of these computers could they please share there temp. Thanks for the advise!


12-10-2010, 04:55 PM
Name brand companies will always charge heaps to look at their machines, How old is it? The vent that the fan gets air through might have clogged up.

12-10-2010, 05:15 PM
It is about 2 years old. The vents are not clogged up . I have cleaned them. When using it with a vacuum under the vent it doesn't overheat. Temp then is @ 40. HP has got it at the moment. What if I take it to another pc shop?


Speedy Gonzales
12-10-2010, 05:22 PM
If its the heatsink, it looks like its a known prob


HP used the wrong paste for the heatsink. So explain that to HP, see what they say. It looks like there's a video on youtube for one of the models, the screen flickers, because of this heatsink prob

12-10-2010, 05:46 PM
I say shop around at local repairers, maybe some members can suggest where you go ..

For the thermal paste thru reading I do know that some people repaste themselves, silver artic paste for example can be bought from the many shops like Computer Lounge or Ascent which are regarded here as good stores.

12-10-2010, 05:52 PM
Okay. I will tell them about it.


Speedy Gonzales
12-10-2010, 05:54 PM
It sounds like a manufacturing fault to me

12-10-2010, 06:03 PM
Well with the Consumers Gaurantees Act, it wasn't fit for purpose. Even if the warranty expired you could argue that it wasn't "acceptable quality".
Scroll down half way re: laptop ...

Consumer Tribunal. $15 or something isn't it to lodge ..
I wouldn't say 2yr is too old. People don't buy a laptop 1yr and expect to buy another.

Heck, I been using laptops for years all bought used 1yr if not more. Like I have a 2000 model I bought in 2001 perhaps that is still going now only last year the screen went blank. It's hooked to a external display now.

12-10-2010, 07:17 PM
Then they called me and said they have to replace the Heatsink. Which cost altogether 214$$ !

Replace it?! Why? Even it was the wrong paste - you'd remove it, clean it, put new paste on and put it back.

Perhaps the heatsink has fluff too, quite possible,.

Regardless I'd be making a fuss and paying nothing.

13-10-2010, 08:57 AM
It may have a fan fault perhaps & is only available as a heatsink/fan combo??

13-10-2010, 07:56 PM
Have one here but it's doing the white screen thing until you wobble the lid then it works

13-10-2010, 08:41 PM
Have this particular dv5 sitting on my desk not using it its on and running speccy the cpu is up to 83-85 so think will have to look at the thermal compound and replace it see if that makes a difference

13-10-2010, 09:07 PM
What model is this dv5? Gary?


13-10-2010, 09:32 PM
hmm doesn't tell me tomorrow maybe

14-10-2010, 08:04 PM
Hmmm well have it propped up an a slicker pad from the freezer which has dropped the CPU temp by around 10C or slightly more and the screen is behaving so it seems it is a heat issue. having looked at the manual I'm not game to pull the whole thing apart so gong to tell the owner what the problem seems to be and leave it at that as at 2 years old it's out of warranty

14-10-2010, 10:59 PM
If they used the wrong TIM, then just replace it with AS5 like someone else said... very easy and cheap fix.

15-10-2010, 06:45 AM
Decided I didn't want to pull the lappie apart as you have to remove everything and I mean everything t get to the heatsink and since I don't do this for a living I don't think its fair for me to pull someone's laptop apart as I can't offer a guarantee that it will work

15-10-2010, 04:47 PM
Sounds reasonable to me, gary! I would do it for my own but, like you say, why would you want to take it on for someone else?