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pgtse
30-09-2010, 08:17 PM
Norton utilities finds the following error in my registry - the default value for the follwing registry key has not been set

HKEY_CURRENT_USER\software\Microsoft\Windows\Curre ntVersion\explorer\FileExts\MAPI/IPM.Notes

Should this registry key have a default value?
Noron Utilities also reports that because of this missing default value my PC has poor system health.

GameJunkie
30-09-2010, 08:21 PM
first thing to do is to get rid of Nortons. its complete rubbish

SoniKalien
30-09-2010, 08:37 PM
Then install CCleaner :)

SP8's
30-09-2010, 09:05 PM
The install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ .... or NOD32 if you want to pay for anti-virus software. Make sure you download and use Norton Removal Tool as well.

Don't try running Nortons AND MSE together ... might cause conflict problems

SP8's
30-09-2010, 09:40 PM
Sorry to just throw names at you …. Try this

Uninstall Nortons and use the Removal Tool to take out registry entries and remnants.

Download CCleaner from http://www.piriform.com/ccleaner > Analyse and Run Cleaner to get rid of temp files etc.

Registry > Scan for Issues > Fix all Issues …. Save a backup copy when prompted.

Download Malwarebytes from http://www.malwarebytes.org/ … > Update> Full Scan

Download Spybot from http://www.safer-networking.org/index2.html …> Update > Full Scan > Fix any issues

Download MSE from previous post > update > full Scan.

It would be interesting to find out how many infections you find …. Not many on the forum trust or recommend Nortons.

If you still think you have nasties on your computer after that, download Hijack This from http://download.cnet.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html run a scan and post a log file on the forum > ask someone like Speedy (nicely though) if he can take a look at it for you …. He’s farking brilliant at finding nasties in HJT Logs !!!

Welcome to the forum !!

Terry Porritt
01-10-2010, 10:42 AM
There seems to be some confusion among posters as to the difference between Norton Utilities and Norton AV.

Getting back to the actual question, the lack of a default value for the registry key quoted suggests that there may be a problem sending email via Outlook from within a Windows application.
As I don't use Outlook I can't go any further in suggesting a repair, other than re-install Outlook....if that is the problem, but I can't see that "system health" is seriously compromised.

SP8's
01-10-2010, 11:09 AM
My bad ... sorry ... didn't read the post precisely enough and picked it up as Norton's AV :blush:

wainuitech
01-10-2010, 11:12 AM
What OS & Office are you using ?

I've got W7 & office 2010, and that Key is not even in the reg ?

it gets as far as HKEY_CURRENT_USER\software\Microsoft\Windows\Curre ntVersion\explorer\FileExts --- then thats it.

SP8's
01-10-2010, 11:27 AM
Having admitted my mistake ... it wouldn't hurt to do what I said either ... and as Wainui points out, a little more information would have made identifying the problem easier.

1101
01-10-2010, 01:05 PM
There is no confusion here
DO NOT use Norton Utilities, especially to 'repair' registry entries or 'fix' Win
The Norton defrag is probhably OK (is it still included).

I loved when Norton Utils used to actually recommend disabling Norton utils a few years back :badpc: :badpc: :badpc:

-the older Dos versions were Excellent.
Oh Symantec, where did it all go so wrong.

Nomad
01-10-2010, 02:19 PM
Are they really that bad?
Large orgs deploy McAfee et al ... and they seem to be functional for their larger scale works...

Speedy Gonzales
01-10-2010, 02:24 PM
Thats just as bad or worse. They just dont know it :p yet

pgtse
06-10-2010, 03:32 PM
What OS & Office are you using ?

I've got W7 & office 2010, and that Key is not even in the reg ?

it gets as far as HKEY_CURRENT_USER\software\Microsoft\Windows\Curre ntVersion\explorer\FileExts --- then thats it.
Hi Wainuitech
I have windows 7 64 bit & MS Office 2003 Pro