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kenbola
19-09-2010, 10:04 AM
I am running Windows 7 Pro with a Phenom II 3GHz processor and 4 gig Ram. I experienced a slowing down, frequent freezes and programs 'not responding'. My PC Shop says it is spyware but fails to remove any and suggests a complete reinstall which I have just done. I am still having the same problems, though perhaps not as bad. Any suggestions?

Speedy Gonzales
19-09-2010, 10:08 AM
It could be overheating (Did you build and put it together)?? Whats the brand/model of the motherboard?

gary67
19-09-2010, 10:16 AM
Does it have an ATI graphics card? My step son has just built something similar and we have since found that his Radeon 5700 can and is causing problems

kenbola
19-09-2010, 10:28 AM
Didn't build myself - not that clever!
I have done reinstalls with XP in the past, there is usually an option to format the drive first. With Win 7 I didn't seem to have that option, just repair or install

Log attached

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:21:42 a.m., on 19/09/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\VMware\VMware Player\hqtray.exe
C:\Program Files\Common Files\Motive\MotiveBrowser.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Rainlendar2\Rainlendar2.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Memento\Memento.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\VMware\VMware Player\vmplayer.exe
C:\Program Files\VMware\VMware Player\vmware-unity-helper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\Ken\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://mail.google.com/mail/?shva=1#inbox
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [ASUSGamerOSD] C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [MotiveReportAgent] "C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath="C:\Program Files\Common Files\Motive\MotiveBrowser.exe" /hidden
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
O4 - HKLM\..\Run: [VMware hqtray] "C:\Program Files\VMware\VMware Player\hqtray.exe"
O4 - HKCU\..\Run: [ASUS SmartDoctor] C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe /start
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: Advanced Registry Optimizer.lnk = C:\Program Files\Advanced Registry Optimizer\ARO.exe
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe
O4 - Startup: Memento.lnk = C:\Program Files\Memento\Memento.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware player\vsocklib.dll
O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: ATK Fast User Switch Service (ATKFUSService) - ASUSTeK COMPUTER INC. - C:\Windows\system32\ATKFUSService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt. exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Windows\system32\IoctlSvc.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Player\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
O23 - Service: VMware USB Arbitration Service (VMUSBArbService) - VMware, Inc. - C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe

--
End of file - 7471 bytes

Speedy Gonzales
19-09-2010, 10:34 AM
This will be one of the probs / causes

Uninstall this. Nvidia firewall aka ForceWare Network Access Manager is crap. It can causes LOTS of probs. It can also cause corrupt downloads

O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

I would uninstall this. Be careful what program you use for the registry. Some can totally screw a system up

04 - Startup: Advanced Registry Optimizer.lnk = C:\Program Files\Advanced Registry Optimizer\ARO.exe

kenbola
20-09-2010, 10:26 AM
Thanks again. Did all that but still have the problem

inphinity
20-09-2010, 10:38 AM
Is CPU usage spiking when the issue occurs? Try a memtest.

Halwende
20-09-2010, 11:49 AM
I had a similar issue once, turned out to be the main hard-drive (with Windows on it) failing. Is everything ok in a SMART test? If you don't have anything installed that can do a check try HD Sentinel at http://www.hdsentinel.com/hard_disk_sentinel_free.php

If you get any indications of failures with it backup your essential files straight away!

Also as inphinity suggests, test the RAM - try http://hcidesign.com/memtest/

kahawai chaser
20-09-2010, 11:54 AM
If it's not a hardware issue, it might be software conflicts. Maybe try booting up in safe mode or safe mode with networking to see if problems disappear. If it's not faster then maybe due to third part utilities or a windows services feature. If so then a clean boot troubleshooting process (http://support.microsoft.com/kb/929135) (from Microsoft) may be required to determine which utility/service.

1101
20-09-2010, 02:00 PM
Ive seen the Logitech webcam software screw things up. No need for it to run in the background.
"C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
You may have loaded something not 100% win7 compatable ??

Also seen faulty HD's causing slowdowns, but thats pretty rare

run msconfig
untick startup items
restart

if that doesnt work
msconfig => services =>hide MS services => untick the NON ms services
restart

Speedy Gonzales
20-09-2010, 02:01 PM
Dont disable services under msconfig. Disable them in services

SolMiester
20-09-2010, 02:13 PM
How do you get NV hardware firewall on an AMD Phenom ll pc?.....how old is this pc?....

Speedy Gonzales
20-09-2010, 02:15 PM
It usually gets installed with the chipset drivers (well used to). Unless you did a custom install. Or click on no when it asks if you want to install it

inphinity
20-09-2010, 02:21 PM
How do you get NV hardware firewall on an AMD Phenom ll pc?.....how old is this pc?....

Many of the nVidia chipset based motherboards still support the nVidia firewall, as well as being AM3 compatible for the newer Phenom IIs.

SolMiester
20-09-2010, 02:28 PM
I didnt know nvidia made AMD AM2/3 chipsets?..must of been away or that one?!
I know they used to for Atlon CPU's, but not Phenom?