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Ron24
28-08-2010, 04:39 PM
Using xp pro and IE, am having trouble receiving emails from Trademe. For some unknown reason it has become blocked, all others ok, just this one.
Any ideas?? Ron..

kahawai chaser
28-08-2010, 04:43 PM
I have had that happen in the past, due to Xtra servers having technical issues. So could be problems with their or whoever servers.

wainuitech
28-08-2010, 04:53 PM
Try logging into your Web mail and look through the Spam folder.


Xtra have changed their filters again :mad:

For several weeks now I have had lots of people who have exta all of a sudden not receiving their mails, it can be invoices, or other mails that are triggering it. On just about every occasion, the mails been in the spam box.

Ron24
28-08-2010, 05:50 PM
Where do I find the Spam folder?, have looked for it and search can't find it..

wainuitech
28-08-2010, 06:00 PM
I dont have an extra account, but from memory you log in Via web mail, then its on the left.


Edited:
Located this picture (http://klixo.co.nz/story/story.133217.html) - its on the left under sent

Ron24
29-08-2010, 03:41 PM
I am not with Xtra, long time user of ihug..

Snorkbox
29-08-2010, 03:58 PM
So go here then and login.

https://webmail.vodafone.co.nz/vfwebmail/

Ron24
31-08-2010, 04:04 PM
Thanks all for the help, followed the instructions and now have Webmail.

Incidentally the Junk box that I wanted is Empty.

So where are the emails from trademe going??

Regards Ron..

Safari
31-08-2010, 04:18 PM
Thanks all for the help, followed the instructions and now have Webmail.

Incidentally the Junk box that I wanted is Empty.

So where are the emails from trademe going??

Regards Ron..

ihug don't have a spam folder in webmail or any other place where you can view what is marked as spam.
If their spam filter decides something is spam it just deletes it.
Their spam filter usually works quite well though and I have received trademe emails in my ihug email before so you may need to look elsewhere.

Are you sure they are actually being sent. Also check in your email progran to see if they have gone into the junk folder or deleted items there.