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bob_doe_nz
07-07-2010, 11:09 AM
Have a Seagate hard drive that would not work right in an enclosure.

I ran the Seagate Seatools program on it and it found and fixed two errors.

I then ran the diagnostics again and it came up clean last night.

My question is, should I continue using it, or should I claim warranty on it (2012)

bk T
07-07-2010, 11:20 AM
Have a Seagate hard drive that would not work right in an enclosure.

I ran the Seagate Seatools program on it and it found and fixed two errors.

I then ran the diagnostics again and it came up clean last night.

My question is, should I continue using it, or should I claim warranty on it (2012)

I would return it. Why should you take the risk? it may break down anytime.

wratterus
07-07-2010, 11:24 AM
Warranty. Weather it takes 2 hours or 2 years it will continue to fail.

http://support.seagate.com/customer/warranty_validation.jsp?form=1

pctek
07-07-2010, 11:50 AM
I ran the Seagate Seatools program on it and it found and fixed two errors.


What kind of errors? File structure errors or hardware errors?
Hardware errors, yes. Files, probably not.

bob_doe_nz
07-07-2010, 12:10 PM
I'm not sure. I've only got the eight character code from the test.

Doh!

Agent_24
07-07-2010, 12:25 PM
I think what Seatools is saying is that it found two dodgy sectors and has reallocated them.

This does NOT mean they are fixed, and your drive is quite likely to develop more in the near future and possibly fail outright.

To check this for certain, run a program which can read the SMART attributes of the drive.

SpeedFan inside Windows or HDAT2 for a bootable CD etc will do fine. Check the reallocated sector count, it will probably be 2 or higher. If it is, you should look into replacing the drive.

pablo d
07-07-2010, 12:54 PM
edit: retracted :)

bob_doe_nz
07-07-2010, 02:09 PM
Here is what I get from that bootable app.

Looks like I should claim a warranty replacement.

Edit:
Could a flaky enclosure cause some of these errors?

Agent_24
07-07-2010, 02:33 PM
Ultra DMA CRC error rate is usually caused by bad cabling (or so they say) but I'm sure a fault in the drive itself could also result in this number increasing

That uncorrectable error count value could indicate problems with the disk though.

bob_doe_nz
08-07-2010, 12:52 PM
Who do I contact to get it replaced under warranty.

Seagates site lists VST Ltd and they won't handle the drive (no longer a distributer). They suggest Ingram Micro.

Thoughts, ideas???

wratterus
08-07-2010, 12:53 PM
Seagate in Singapore. I posted the link earlier.

Agent_24
08-07-2010, 12:59 PM
The people you bought it off should RMA it for you.

bob_doe_nz
08-07-2010, 01:38 PM
The people you bought it off should RMA it for you.

C1 Shopping Mall? :rolleyes:

Edit:
Do we really have to package the drive as per Seagates direction? I've a heck load of bubbly wrap and no rubber foam

wratterus
08-07-2010, 01:58 PM
Put in half an effort, but I've never done one exactly as per their specs. Normally get 3 bits of foam and cut a HDD sized hole in the middle one, then cut it to size to fit in whatever box you have.

bob_doe_nz
12-07-2010, 08:06 PM
I think the enclosure is the issue.

Tried with another IDE drive. No go.

Anyone have a 3.5" IDE > USB enclosure they don't want?

pctek
12-07-2010, 09:15 PM
C1 Shopping Mall? :rolleyes:

Edit:
Do we really have to package the drive as per Seagates direction? I've a heck load of bubbly wrap and no rubber foam

I think Computer Lounge were doing RMAs for C1.

But I'd just send to Seagate, that's what I'll have to do with any I got from Morningstar.

Nope, you don't need to be quite as picky as Seagate says, the main thing is an anti-static bag, then lots of shock proof packaging.

Can be that foam stuff or bubblewrap (lots) or something similar, but the idea is to use sufficient they aren't going to fuss about it perhaps being banged around. I sent one once with the bag and foam and they accepted it.

angry
12-07-2010, 09:46 PM
Who do I contact to get it replaced under warranty.

Seagates site lists VST Ltd and they won't handle the drive (no longer a distributer). They suggest Ingram Micro.

Thoughts, ideas???

ingram micro will give you a major run around because "it wasnt sold by us" and send you any where VERY VERY BAD company to do business with.:mad:

Greven
12-07-2010, 09:57 PM
ingram micro will give you a major run around because "it wasnt sold by us"

I don't see anything wrong with their stance. They have no obligation to spend money on faulty products you bought from someone else just because they are a wholesaler for that brand.

I prefer to deal with Dove or Exeed, but Ingram Micro isn't that bad.