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wratterus
26-05-2010, 04:02 PM
Got a client who runs MYOB Premier v12, just on two PCs.

The network is gigabit, Iíve run a few tests copying large and small files around and all seems to be fine, copying a 700MB iso takes around 10 secs, and hits 100mb/sec, so the actual network appears to be fine.

Both PCs are brand new, Athlon X2 245 with 2GB RAM, running Windows 7 Pro 32 bit.

The Ďserverí PC runs MYOB great Ė no hesitation when generation reports etc. The Ďclientí PC is noticeably slower, especially when generating reports. The MYOB data file is around 23MB and has been optimized by a MYOB specialist this week. And yes, they are selecting TCP/IP when logging on rather than NetBEUI/NetBIOS. ;)

Iíve been looking at the network utilization graph in the task manager while MYOB is generating reports or bring up items lists on the client PC, and it will occasionally spike to 5% or 10%, so it is getting nowhere near the capabilities of the network connection.

The MYOB data folder is shared on the server PC and the drive mapped on the client PC as per MYOBís instructions (for the shortest file path possible). MYOB support think it should run fine with minimal slowness, but....well it isnít. For example bringing up the items list (around 2500 items) on the server PC takes less than a second, on the client PC it takes around 10 secs.

Sorry for the long spiel, Iím wondering if anyone has a similar setup or has any tips or suggestions on what can be done to improve the speed. I donítí really want to suggest a terminal server just yet.

Thanks!

inphinity
26-05-2010, 05:15 PM
We currently have MYOB Enterprise 19 (recently upgraded from Premiere Enterprsie 6) and while network performance isn't terrible, it's not flash either. We don't tend to see more than about 20% network utilisation, and it takes about 12 seconds to load over the network as compared to about 4 seconds locally. We get about the same time ratio while doing some tasks within the application, e.g. something that takes 5sec locally will be about 15sec over LAN. However, we also need to bear in mind we have multiple users on two terminal servers using the application (data is stored on file server, not either TS), with 7 separate company files totally approx 250MB, so this performance level is acceptable.

So, in summary, yes we also find it far slower over the network than locally, despite not getting anywhere near 100% network utilisation.

DeSade
26-05-2010, 07:12 PM
wratterus check your PM's

wratterus
27-05-2010, 09:52 AM
Thanks DeSade and inphinity. :thumbs:

CYaBro
27-05-2010, 10:08 AM
Hey, if the fix was helpful please post it here for others to see as it may help them in the future.

DeSade
27-05-2010, 10:20 AM
I can't do that, but I can answer these queries one on one as they come up which I have been and will continue to do.

CYaBro
27-05-2010, 11:35 AM
I can't do that, but I can answer these queries one on one as they come up which I have been and will continue to do.

Really, why not?
MYOB don't want people to know about their issues??

DeSade
27-05-2010, 11:45 AM
This is not an official medium for these queries.
The PM I sent Wrat held a email address to start this process off.

SolMiester
27-05-2010, 11:57 AM
LOL, MYOB technical support costs...LOL...Desade, when are you guys going to get AE or is it AO on SQL?

CYaBro
27-05-2010, 12:14 PM
LOL, MYOB technical support costs...LOL...Desade, when are you guys going to get AE or is it AO on SQL?

One of my clients has just upgraded their servers to SBS2008 Premium to get ready for the new MYOB AO on SQL.

DeSade
27-05-2010, 12:15 PM
I have said all I am saying.
Will leave it to wratt to comment or not on the usefulness of our exchange.

PS
AO is the Accountants Office in the Accountants Division. This is completely seperate from Business Division products such as Premier and Enterprise.

wratterus
31-05-2010, 12:41 PM
Top notch service from DeSade, he has been extremely helpful in looking at this issue.

It does look like we might have crossed off most of the options for speeding things up with the current setup, although I haven't had a chance to test the myob data file that DeSade has worked his magic on just yet.

Regardless of the outcome DeSade has gone out of his way to help with this problem, I wish all support people were this helpful. Thanks mate.