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hoanikai
18-05-2010, 12:05 PM
Hello and aloha forum people. A friend of mine has what appears to be a viral infection on her laptop. She currently uses norton...yes i know about how 'good' it is supposed to be...NOT.
I currently use eset NOD32 exclusively with back up from windows defender and crap.cleaner...i have never had a problem with my system since taking good advice from those on this forum.
My issue is this, I would like to help my friend and perhaps clean her system using my software. Is that possible and if so how would i go about it? I would be grateful for any suggestions and advice.
many thanks, mahalo, hoanikai

Roger Hunt
18-05-2010, 12:30 PM
Download Malwarebytes Anti-Malware put it on a usb and load it onto her computer and do a scan see what pops up

pctek
18-05-2010, 12:45 PM
Step 1: Uninstall Nortons
Step 2: Install either NOD32 if she is happy with a pay one or MS Security Essentials if she wants free
Scan
Step 3: INstall SPybot and Malware Bytes and scan with both
If it's clean this needs to be doen every week.
If still not clean, post a Hijackthis log for Speedy to check......

hoanikai
18-05-2010, 01:08 PM
thanx roger and pctek......will deal with it and post results later this evening when i get home...

Speedy Gonzales
18-05-2010, 03:39 PM
And depending on what it is, disable system restore first as well