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Tony
11-05-2010, 09:15 AM
I'm in SeniorNet help mode again. One of the members called me last night to say she had lost all internet connectivity, and the power light on her Dynalink (I think) modem was flashing red. My guess would be that that means the modem is either rooted or nearly so - can anyone confirm?

nedkelly
11-05-2010, 09:30 AM
The power light? My DSL link light turns red when it has lost connectivity

Speedy Gonzales
11-05-2010, 09:32 AM
Depends what the model is. If its the RTA1320, it looks like the flashing red power LED means its updating the firmware. Which maybe why, it disconnected. Hopefully he/she didnt turn it off

Tony
11-05-2010, 09:44 AM
Depends what the model is. If its the RTA1320, it looks like the flashing red power LED means its updating the firmware. Which maybe why, it disconnected. Hopefully he/she didnt turn it offI've a nasty feeling she might have. If she has, what are her options?

NedKelly - She seemed pretty sure it was the power light, and it was blinking not solid.

Speedy Gonzales
11-05-2010, 09:49 AM
I have no idea. So is she online now or not? Find the manual, for whatever the model is. See what it says (if its there)

Chilling_Silence
11-05-2010, 09:51 AM
Yeah I would be inclined to replace it.

Try this:
Pull the power from the back, give it a few seconds
Replace the power cable, make sure the power button is pressed in, and wait for 30 seconds

Are there any other lights on it that have flashed at all, and what lights are on or blinking now?

The lights on the RTA1320 flashes during boot up, and it's red. When it's powered on properly, it goes a solid green.

Hope this helps :)

wainuitech
11-05-2010, 09:58 AM
The lights on the RTA1320 flashes during boot up, and it's red. When it's powered on properly, it goes a solid green. Just set a dynalink up as a temp measure until I could get a better brand for a customer last week - and it did exactly that - wasn't till the ADSL had actually connected and was working - then it changed from red to green.

Tony
11-05-2010, 10:00 AM
I'll actually be seeing her this morning, but not at her house unfortunately. I'll pass all this on and see how she goes.

Thanks for the suggestions.

Safari
11-05-2010, 10:32 AM
If the power light is red continuously the modem has failed, the RTA1320 has a history of failing this way.

The light should only be red for less then a minute after startup.

Tony
11-05-2010, 12:32 PM
If the power light is red continuously the modem has failed, the RTA1320 has a history of failing this way.

The light should only be red for less then a minute after startup.She says It's flashing, not solid red. It does sound to me like it's on the way out. I've spoken to her again, and she thinks it is an RTA1320. She has a technician coming to see her this arvo, so no doubt I'll get some feedback later.

Safari
11-05-2010, 01:15 PM
It does not matter if it is flashing red or steady red, the modem has failred and she will need a new one.

Agent_24
11-05-2010, 01:43 PM
I have an RTA1320, the red light comes on when it does the self-check at startup and turns off if it passes.

If the red light stays on it certainly sounds like something is faulty

Tony
11-05-2010, 01:53 PM
I've been relying on the info I was given over the phone. She says the light is flashing. Of course if it never stops flashing, presumably it is never completing the self-test, which would certainly seem to indicate a fault. As I said, she has a tech from Computer Troubleshooters calling, and I should get feedback after that.

bernz
14-05-2010, 08:49 AM
Recently had exact same problem. Same modem same symptoms. Net techie sold me a new modem. Thought I'd just replace power cable first....and that fixed it. Now using new modem for warranty reasons and have a perfectly good albeit well used back up modem..

Tony
14-05-2010, 09:08 AM
I'm waiting to hear back. I'll update when I get more info.

Chilling_Silence
14-05-2010, 09:55 AM
C'mon, the suspense is getting to us :D

Tony
14-05-2010, 10:08 AM
C'mon, the suspense is getting to us :DMe too. The only report I have had is that the techo took the whole machine away saying it couldn't communicate with the router (apparently). I would have thought that if the router was stuffed, that was only to be expected.

Agent_24
14-05-2010, 11:51 AM
I assume the technician tested the router as working somehow, if he didn't, what he did makes no sense...

Tony
14-05-2010, 02:35 PM
I assume the technician tested the router as working somehow, if he didn't, what he did makes no sense...My point exactly...

Tony
17-05-2010, 05:44 PM
Well, my SeniorNet friend has her PC back and a new modem. Her knowledge is pretty minimal, so she wasn't very well able to relate what Computer Troubleshooters told her, but I get the distinct impression they took it away, tried testing it with old modem, which wouldn't work, so they tried a new modem, and bingo! - it all sprung into life - just like we all predicted.

I don't want to diss Computer Troubleshooters as an organisation, but I have to say I am not hugely impressed with the Henderson franchise.

Anyway, she's now back in action - thanks to everyone for their help and advice.

Tony
17-05-2010, 05:47 PM
To whoever sent me the PM about this -sorry, I accidentally deleted the message.

Agent_24
17-05-2010, 05:49 PM
For failing to identify the problem for that long, I am a lot less impressed.

I sent you a PM about the router, I wanted to know if I could take a look at it and see if my theory about the failure was correct...

Nomad
17-05-2010, 05:52 PM
You could get a modem replacement for their call out fee right :D

Modem do die over time. Just before I sold my laptop at varsity, it broke. I lost $300, b/c they took it to a laptop specialist for a evaluation and hence got a internal modem replaced.

My theory. Skip the tests or do them.
Leave it off for a moment or a night and if it still not work adios .. Either it works it does not :p

Tony
17-05-2010, 06:29 PM
For failing to identify the problem for that long, I am a lot less impressed.

I sent you a PM about the router, I wanted to know if I could take a look at it and see if my theory about the failure was correct...You're out of luck, I'm afraid.

Agent_24
17-05-2010, 07:23 PM
Oh well