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OKTHEN
29-03-2010, 02:36 PM
Hey, i know a slight amount about computers. I know more than the average person out there but i need some help :). I bought a new computer back in may 2009. The first day i got it, it was working fine. After a couple days i started getting the blue screen of death at random times. I could never figure out what was wrong or what was happening to cause this problem. I've kinda ignored it and let it happen. If i start the computer in safe mode it will never crash. I download speedfan and i decided to see if i could figure anything out. I dont know if SpeedFan should give me a huge list of items in the Temp list but all it shows right now is:

GPU:
TEMP:
HD0:

It says my GPU is running at 72 degrees Celsius. Im not sure if that is a high number for a GPU, and if that could be causing my system to get the blue screen of death alot. Is there any advice you guys could give me to fix the blue screen of death comming up all the time? and is there any software that could tell me my CPU temp?

Speedy Gonzales
29-03-2010, 02:40 PM
Press the windows key + pause key. Then go to the advanced tab. Go to the bottom option (startup and recovery). Untick automatically restart. Next time it crashes, tell us what it says. Since its ok in safe mode, you may have malware. Have you scanned the hard drive, for malware / viruses?

OKTHEN
29-03-2010, 02:45 PM
I've scanned the computer with AVAST and it says my computer is clean. Is there anything you would recommend to scan it with to make sure that my computer is clean? It is a completely random crash too. Sometimes when i just boot up windows on the logon screen it will crash, or if im playing a game it will crash. I cant pinpoint whats causing it to crash. It is likely it will crash pretty soon, i will try to what it says.

Speedy Gonzales
29-03-2010, 02:47 PM
Boot into safe mode / networking. Get hijackthis below. Install / run it. Then click on scan the system and save a log. Copy and paste the log in here

We'll see whats in it. What version of windows is installed?

OKTHEN
29-03-2010, 02:52 PM
Im running on windows 7, ill post the log asap.

OKTHEN
29-03-2010, 03:02 PM
Ok, sorry for double post :). Here is the log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:01:06 PM, on 3/28/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\DAEMON Tools Pro\DTProShellHlp.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Dennis\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SaiMfd] C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
O4 - HKLM\..\Run: [avast!] "C:\Program Files\Alwil Software\Avast4\ashDisp.exe"
O4 - HKLM\..\Run: [Cm108Sound] RunDll32 cm108.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\Windows\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LibUsb-Win32 - Daemon, Version 0.1.10.1 (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 5261 bytes


Any ideas?

Speedy Gonzales
29-03-2010, 03:15 PM
You can tick these entries then tick fix checked

Close browsers

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O4 - HKLM\..\Run: [Cm108Sound] RunDll32 cm108.cpl,CMICtrlWnd

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

Next time it crashes, yup just take note of the stop error, and a file (if it shows one)

OKTHEN
29-03-2010, 03:56 PM
Technical Info:

Memory Management

***STOP: 0x0000001A (0x00041284, 0x02250001, 0x00000D9E, 0xC0503000)

I got that error on the top of my screen, the rest of it was just standard "If you are still having problems uninstall any new hardware..ect..." There was no physical dump at the end of the screen. It just Memory Management. :(

Speedy Gonzales
29-03-2010, 03:57 PM
Uninstall smartram. Type mem under search. Select memory diagnostic tool. Let it test the memory. See if any errors come up. Did you do a clean install, or upgrade from a previous version of windows?

OKTHEN
29-03-2010, 04:01 PM
I didn't have smartram running when the crash happened, and its a .exe that i use whenever. I removed it earlier today, before the crash happened, :(. Could it be some type of hardware issue?

Speedy Gonzales
29-03-2010, 04:04 PM
Could be ram related. How much ram is installed? And whats the brand/model of the motherboard?

FoxyMX
29-03-2010, 04:06 PM
I bought a new computer back in may 2009. The first day i got it, it was working fine. After a couple days i started getting the blue screen of death at random times. I could never figure out what was wrong or what was happening to cause this problem. I've kinda ignored it and let it happen. If i start the computer in safe mode it will never crash.

Why didn't/don't you take it back to the shop under warranty? A computer should not randomly crash and misbehave under normal use.

Or did you fiddle with overclocking and such things?

OKTHEN
29-03-2010, 04:07 PM
Uhm, i have 4Gigs of ram installed, windows says its using 3. I have a dell E210882 Motherboard.

OKTHEN
29-03-2010, 04:09 PM
Why didn't/don't you take it back to the shop under warranty? A computer should not randomly crash and misbehave under normal use.

Or did you fiddle with overclocking and such things?

I got the computer from a close friend that lives in Ohio, he owns a computer shop and he got me this computer for a very cheap price :). He said he remade his OWN computer that he had sitting at his house, and gave it to me as a birthday present. I talked to him about it but we could never figure out what was going on. So after this long time i decided i need to do something about this problem. and idk how to overclock :(

OKTHEN
29-03-2010, 04:39 PM
Triple post = sorry :(

It just crashed again but this time i received a different error, i think this is the one i get most of the time. it says,

IRQL_NOT_LESS_OR_EQUAL

STOP: 0x0000000A (0x00000008, 0x00000002, 0x00000001)

Trev
29-03-2010, 05:53 PM
BTW this is a New Zealand forum.
:)

wainuitech
29-03-2010, 06:16 PM
If it runs Ok in safe mode, but crashes in normal, that s usually driver Issue.

Could also be RAM -- but check this --start Computer - click start, type in reli in the search result ( should only be one) click on " view reliability History" - when it opens ( may take a moment or two) have a look for items like These here (http://www.imagef1.net.nz/files/Reli.jpg) click the area at the time the crash happened, below that will be a report, it may tell you what crashed, beside the report will be the words View technical Details, open them as well - look for a common error at crash times -- post back what they say.

feersumendjinn
29-03-2010, 06:18 PM
It just crashed again but this time i received a different error, i think this is the one i get most of the time. it says,

IRQL_NOT_LESS_OR_EQUAL

STOP: 0x0000000A (0x00000008, 0x00000002, 0x00000001)
Does this BSOD say anything else (i.e. mention any drivers or programs)?
Would advise looking in Computer Management>Event Viewer also, for errors at the time these BSODs occur.

Greg
29-03-2010, 07:14 PM
I have to wonder if it's a simple overheating problem. Are the CPU and GPU fans running okay?

Agent_24
30-03-2010, 07:16 PM
What PSU do you have? Is it decent quality?