PDA

View Full Version : Mistakes to avoid



wainuitech
11-03-2010, 09:38 AM
OK hands up (and be honest) any Techs that have done at least one Of these (http://blogs.techrepublic.com.com/10things/?p=1382&tag=nl.e101) :D

Note: (you may need to click the skip ad - top right if the ad appears)

ronyville
11-03-2010, 09:43 AM
Guilty -> No. 4. Don't forget to document. :p

nedkelly
11-03-2010, 09:47 AM
none

Metla
11-03-2010, 10:15 AM
You haven't got your stripes until you have visited a client because they couldn't receive their email and reduced their PC to a state where it won't even boot.


Extra points for losing their emails in the process.

Gobe1
11-03-2010, 10:19 AM
Probably all of them at one point or another

nofam
11-03-2010, 10:41 AM
I do #5 all the time to be honest - get a client's PC to clean up, and if I find Limewire for example, I delete it without asking. . . . .then I berate them for using it.

If their A/V is a rubbish free one, I'll uninstall with Revo and replace it with something better; if it's a paid-up version on NAV etc I'll give them a link to NOD for when it expires.

But generally I ask them what's installed, and what they actually use it for; often they'll have 3 different printing suite's still installed for old printers they haven't owned for years. HP printer apps are especially annoying, as they're bloaty!!

Cicero
11-03-2010, 10:48 AM
You haven't got your stripes until you have visited a client because they couldn't receive their email and reduced their PC to a state where it won't even boot.


Extra points for losing their emails in the process.

Ha ha,happy days I'll bet.:crying

Sweep
11-03-2010, 11:45 AM
3 and 4 for me.

Goes off stage left to hang head in shame.

CYaBro
11-03-2010, 12:16 PM
Can't say I believe # 8.
The link in Add/Remove programs just runs the uninstall for the software anyway so you are doing the same thing as using the programs uninstall.

pctek
11-03-2010, 01:40 PM
1: Don’t blindly upgrade
2: Don’t edit configuration files without backing up first
3: Don’t forget to turn the firewall back on
4: Don’t forget to document
5: Don’t do anything without client permission
6: Don’t experiment on a client machine
7: Don’t learn on the job
8: Don’t use Add/Remove Program to uninstall antivirus
9: Don’t go in without knowing the situation
10: Don’t leave the site without making sure everything works

1: Don't do this
2: DOne this before
3:Never done that
4:Always do this
5:Hell, I do this all the time! If I did what they wanted the PC would be unusable, I refused to fix Nortons today, he'd just bought it and it was a screwup. When he gave in, I removed it, and installed MSSE and all the other usuals, and then found he'd given his credit card to the XP Antivirus crowd.
6:Nonsense, how else do we test new antimalware products?
7:Haha, EVERYONE learns on the job, I'd hate to see their IT staff skills then
8:WHy? OK, if it still won't remove it properly (Nortons)....
9: This happens always, I never know the situation until I'm there
10:Hmm, try not to but it has happended that something else dies after you've left. Of course it's always YOUR fault.

SolMiester
11-03-2010, 02:10 PM
Guilty -> No. 4. Don't forget to document. :p

Yeah, busted there too!

lakewoodlady
11-03-2010, 07:33 PM
1: Donít blindly upgrade
2: Donít edit configuration files without backing up first
3: Donít forget to turn the firewall back on
4: Donít forget to document
5: Donít do anything without client permission
6: Donít experiment on a client machine
7: Donít learn on the job
8: Donít use Add/Remove Program to uninstall antivirus
9: Donít go in without knowing the situation
10: Donít leave the site without making sure everything works

1: Don't do this
2: DOne this before
3:Never done that
4:Always do this
5:Hell, I do this all the time! If I did what they wanted the PC would be unusable, I refused to fix Nortons today, he'd just bought it and it was a screwup. When he gave in, I removed it, and installed MSSE and all the other usuals, and then found he'd given his credit card to the XP Antivirus crowd.
6:Nonsense, how else do we test new antimalware products?
7:Haha, EVERYONE learns on the job, I'd hate to see their IT staff skills then
8:WHy? OK, if it still won't remove it properly (Nortons)....
9: This happens always, I never know the situation until I'm there
10:Hmm, try not to but it has happended that something else dies after you've left. Of course it's always YOUR fault.


Oops on a few of those, but I always write down what I have done! :blush:

LL

george12
11-03-2010, 10:54 PM
1: Donít blindly upgrade
2: Donít edit configuration files without backing up first
3: Donít forget to turn the firewall back on
4: Donít forget to document
5: Donít do anything without client permission
6: Donít experiment on a client machine
7: Donít learn on the job
8: Donít use Add/Remove Program to uninstall antivirus
9: Donít go in without knowing the situation
10: Donít leave the site without making sure everything works

1: Don't do this
2: DOne this before
3:Never done that
4:Always do this
5:Hell, I do this all the time! If I did what they wanted the PC would be unusable, I refused to fix Nortons today, he'd just bought it and it was a screwup. When he gave in, I removed it, and installed MSSE and all the other usuals, and then found he'd given his credit card to the XP Antivirus crowd.
6:Nonsense, how else do we test new antimalware products?
7:Haha, EVERYONE learns on the job, I'd hate to see their IT staff skills then
8:WHy? OK, if it still won't remove it properly (Nortons)....
9: This happens always, I never know the situation until I'm there
10:Hmm, try not to but it has happended that something else dies after you've left. Of course it's always YOUR fault.

Right on the money

Agent_24
11-03-2010, 11:17 PM
6 - Agree with PCTek.

Number 8 sounds a bit stupid, as far as I know Add\Remove Programs launches the exact same uninstaller you would access for the product through the start menu.

I have done a variation on number 10 several times... Changing hardware, you screw everything back together, plug it in, and then realize you forgot something and have to open the PC again.

Did it a few times and learnt. Most of the times I don't bother checking now though because it's usually fine. But sometimes I get caught...