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Alank
07-03-2010, 09:35 AM
Hi Everyone

I recently reinstalled WinXP but then noticed that both DVD Rom and CD writer were not working. It came up in Device Manager with error code 41 saying that drivers had been successfully loaded but could not find the hardware devices. It appeared to be a windows problem as I was able to boot the windows CD from them at startup.

That was about 2 weeks ago and I had not got around to fixing them yet.

Yesterday when I powered the computer on, Windows would not load at all. It kept coming up with a BSOD saying unmountable boot volume. Now I tried the solutions in http://support.microsoft.com/kb/297185 but none worked. I tried to access the recovery console from the windows CD but the system froze up and rebooted every time just before reaching it.

So, I removed both physical harddrives and tried to access them from another computer using a USB to IDE cable. Still no go. Both are seagate barracudas. One was making the same sequences of sounds each time like it was struggling to read the data but couldn't and the other kept making a repeated faint clicking sound. That drive is only 2 years old.

Does that mean both of the HD's have failed? I've never had HD failure before and what are the chances that both could go at the same time? Would the problems with the optical drives been an early warning sign of worse to come?

What are my options now? They do have data on I would like to get back. I have backed up before but not recently. The M/B is at least 5 years old and system has 512mb ram and has an old Athlon 1800+ processor.

Thanks muchly for any help or suggestions.

Alan

Speedy Gonzales
07-03-2010, 09:43 AM
Is everything jumpered properly? After you installed windows, did you change the bootdisk (in the BIOS), to the hdd you installed windows on?

gary67
07-03-2010, 09:47 AM
Can you use a live Linux CD to boot he computer? This will tell if it's hardware or XP related possibly

Alank
07-03-2010, 10:00 AM
Is everything jumpered properly? After you installed windows, did you change the bootdisk (in the BIOS), to the hdd you installed windows on?

Hi Speedy. When I reinstalled windows, it was on another partition on the same physical drive. I just remembered that the CD drive was working at the very start as installed Nortons

Alank
07-03-2010, 10:01 AM
Can you use a live Linux CD to boot he computer? This will tell if it's hardware or XP related possibly

Not yet thanks. I have one somewhere and will give that a try.

Speedy Gonzales
07-03-2010, 10:02 AM
Hmm wouldnt be surprised if Nortons made it crash. If it started crashing after you installed this. Since it looks like Nortons can give you that stop error (http://www.google.co.nz/search?client=opera&rls=en&q=unmountable+boot+volume+nortons&sourceid=opera&ie=utf-8&oe=utf-8). Is this the AV or Nortons Internet security? Will it boot into safe mode?

wainuitech
07-03-2010, 10:06 AM
So, I removed both physical harddrives and tried to access them from another computer using a USB to IDE cable. Still no go. Both are seagate barracudas. One was making the same sequences of sounds each time like it was struggling to read the data but couldn't and the other kept making a repeated faint clicking sound. That drive is only 2 years old.

One other option to consider as well --- If both drives wont read even from another PC, and as in the highlighted areas above, that can mean both drives are damaged.

See if they will read from a linux CD as gary67 suggested.

Just because they are only two years old doen't mean anything, HDD"s can AND do fail at any time, could be 5 minutes or 5 years for example.

First thing that comes to mind from the description given is there may have been a power Supply problem - If the PSU is faulty, it could have spiked the Drives at the same time - thus causing damage.
The PSU will be connected to the Motherboard and all drives, so if there are any PSU problems they will be transferred to what ever is connected.

The first sign of a problem may have started Via 'both DVD Rom and CD writer were not working".

Speedy Gonzales
07-03-2010, 10:15 AM
Just because they are only two years old doen't mean anything, HDD"s can AND do fail at any time, could be 5 minutes or 5 years for example.

Thats true, the 1st hdd I installed in this died within 6 mths. Would have been nice, if it told me in advance :lol: But no it didnt, it didnt even click. It just died completely

wainuitech
07-03-2010, 10:31 AM
yep -- From my own experience - in 2008, I had 3 HDD's fail in the same year, Two Seagates, 1 Western Digital, all new - Luckily for daily backups, All I lost was a few emails.

Alank
07-03-2010, 11:19 AM
One other option to consider as well --- If both drives wont read even from another PC, and as in the highlighted areas above, that can mean both drives are damaged.

See if they will read from a linux CD as gary67 suggested.

Just because they are only two years old doen't mean anything, HDD"s can AND do fail at any time, could be 5 minutes or 5 years for example.

First thing that comes to mind from the description given is there may have been a power Supply problem - If the PSU is faulty, it could have spiked the Drives at the same time - thus causing damage.
The PSU will be connected to the Motherboard and all drives, so if there are any PSU problems they will be transferred to what ever is connected.

The first sign of a problem may have started Via 'both DVD Rom and CD writer were not working".



I couldn't find a linux boot disc but found an old Winternals one which is just as good and boots to a stripped down Windows Desktop.

Using this way, I can now access the newer Seagate HD and am copying the files over to another spare HD. Will try the other one after.

Will be able to sleep a little better tonight :banana

Alank
07-03-2010, 11:20 AM
Hmm wouldnt be surprised if Nortons made it crash. If it started crashing after you installed this. Since it looks like Nortons can give you that stop error (http://www.google.co.nz/search?client=opera&rls=en&q=unmountable+boot+volume+nortons&sourceid=opera&ie=utf-8&oe=utf-8). Is this the AV or Nortons Internet security? Will it boot into safe mode?

Wouldn't boot to safe mode either

Speedy Gonzales
07-03-2010, 11:25 AM
Reboot press F8, then select last known good config. Then see if it boots. If it does uninstall Nortons

wainuitech
07-03-2010, 11:55 AM
I couldn't find a linux boot disc but found an old Winternals one which is just as good and boots to a stripped down Windows Desktop. At least that's something - Yep save the data, easier to do it now than regret it later, then worry about fixing the other drive/Problem.

I'm just making up the new Winternals now -- Its actually ERD commander 2010. Just having to download the new WDK -- Cant find the old one :crying

Alank
07-03-2010, 02:01 PM
At least that's something - Yep save the data, easier to do it now than regret it later, then worry about fixing the other drive/Problem.

I'm just making up the new Winternals now -- Its actually ERD commander 2010. Just having to download the new WDK -- Cant find the old one :crying


The other disc is worse. The one with the OS. I connected it to another computer and after I started that one up, chkdsk ran automatically and after 27% through is showing heaps of file segment unreadable errors. So the disc appears to be badly corrupted.

There is some data I'd like to get off it as well so maybe will have to get a data recovery specialist to look at it if no luck today.

wainuitech
07-03-2010, 02:51 PM
Failed sectors on a drive will throw up errors as well.

IF you dont feel comfortable recovering data or know what you are doing - then STOP - any further actions may cause it to be lost - I did a data recovery yesterday (or tried) Some People don't listen to advice given - NOW only part of their data was recoverable. :groan:

Lets just say a certain receptionist is going to be in trouble tomorrow when I take the PC back -- Her boss will not be happy ;)

Alank
07-03-2010, 05:46 PM
Failed sectors on a drive will throw up errors as well.

IF you dont feel comfortable recovering data or know what you are doing - then STOP - any further actions may cause it to be lost - I did a data recovery yesterday (or tried) Some People don't listen to advice given - NOW only part of their data was recoverable. :groan:

Lets just say a certain receptionist is going to be in trouble tomorrow when I take the PC back -- Her boss will not be happy ;)


After a very long chkdsk and a lot of error fixing, I was able to get all the important data off it and it looks good *phew!!!*.

Thanks for all your replies everyone, will be looking at replacing the older computer now.

Agent_24
08-03-2010, 08:55 AM
All you need is new hard drives