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View Full Version : DSL carrier is down - DSL carrier is up, please help



hotkiwi
14-02-2010, 02:39 PM
Dear all,
I reported recently here about my internet and phone line dropping off all the time. I now have a modem that logs the connection well, thsi is what happens every 4 to 5 minutes, day and night:Feb 14 14:29:52> DSL Carrier is down
Feb 14 14:30:32> DSL Carrier is up
Feb 14 14:30:32> sar read trained mode (1)(ADSL_G.dmt)
Feb 14 14:30:33> PPPD Terminated Through Signal
Feb 14 14:30:33> Connection terminated.
Feb 14 14:30:33> pppd 2.4.3 started by root, uid 0
Feb 14 14:30:33> Connect: ppp0 {--} 0.100
Feb 14 14:30:37> PAP authentication succeeded
Feb 14 14:30:38> WAN IP address 121.72.161.15
Feb 14 14:30:38> PPPoA Connect with IP Address 121.72.161.15
Feb 14 14:30:38> PPPoA Connection Successfully Established
Feb 14 14:30:38> PPPoA Connect with Gateway IP Address: 218.101.61.122
Feb 14 14:30:38> WAN gateway 218.101.61.122
Feb 14 14:30:39> primary DNS address 203.97.78.44
Feb 14 14:30:39> secondary DNS address 203.97.78.43
Feb 14 14:35:52> DSL Carrier is down
Feb 14 14:36:42> DSL Carrier is up
Feb 14 14:36:43> sar read trained mode (1)(ADSL_G.dmt)
Feb 14 14:36:44> PPPD Terminated Through Signal
Feb 14 14:36:44> Connection terminated.
Feb 14 14:36:44> pppd 2.4.3 started by root, uid 0
Feb 14 14:36:44> Connect: ppp0 {--} 0.100
Feb 14 14:36:47> PAP authentication succeeded
Feb 14 14:36:48> WAN IP address 121.72.164.173
Feb 14 14:36:48> PPPoA Connect with IP Address 121.72.164.173
Feb 14 14:36:48> PPPoA Connection Successfully Established
Feb 14 14:36:48> PPPoA Connect with Gateway IP Address: 218.101.61.122
Feb 14 14:36:48> WAN gateway 218.101.61.122
Feb 14 14:36:49> primary DNS address 203.97.78.44
Feb 14 14:36:49> secondary DNS address 203.97.78.43

The phone drops away with intervals of roughly 4-mac of 17 minutes. the poles along the streets carry old cables, the exchange seems to be in poor condition. Telecom says our connection is great and the problem must be inside the house. Could that be true ?

Cheers

Johan

Speedy Gonzales
14-02-2010, 02:40 PM
I had the same thing, but I'm still connected. As Jen said in my post, if youre connected dont worry about it :p Dont look in the logs. Telecom said the same thing about mine. Xnet said it was fine too. So, I'm not going to have a hernia over it. Reset it then reconfigure it. It probably wont help. I did this too still kept logging in and out of sync messages. Try another filter.

hotkiwi
14-02-2010, 02:45 PM
My problem is that I am continuously lood=sing the connection. Emails then download twice, larger downloads have to be manually restarted, teleconferences throw me out etc. At the same time the ADSL light goes off on the modem, the phone drops dead. So, I do worry about it, Speedy !

Cheers

pctek
14-02-2010, 02:54 PM
Then you have a problem.
Do the usual troubleshooting at your end.
Swap filters with new ones.
Unplug all phones, faxes etc. Plud them back in one at a time and check if the problem is still there with each of them. It may be a phone or other device causing it.
Then once you have eliminated devices or filters, start on the cables as well.
Then the jackpoints.
If you have eliminated everything with your place being the casue, then you hassle your ISP.

Terry Porritt
14-02-2010, 03:03 PM
If you pay the Telecom line maintenance fee, get them to check the phone jack points, and internal wiring, with the emphasis being on the phones being faulty, dont fog the issue talking about internet connection. This will be free.

I had a similar problem, and it boiled down to a jack point (in the daisy chain) on an outside wall in a corroded state. It wasn't very old either.

Edit:If the internal wiring and jack points are ok, then at least those are eliminated, and the tech may well discover where the problem lies.

inphinity
15-02-2010, 06:58 AM
Agreed, if it's affecting your phone service as well as broadband, just get Telecom to sort it as a phone fault.

Safari
15-02-2010, 07:37 AM
I had the same thing, but I'm still connected. As Jen said in my post, if youre connected dont worry about it :p Dont look in the logs. Telecom said the same thing about mine. Xnet said it was fine too. So, I'm not going to have a hernia over it. Reset it then reconfigure it. It probably wont help. I did this too still kept logging in and out of sync messages. Try another filter.

Speedy - take more time to read the the post properly.
It is obvious from the logs that sync is being lost and they are getting multiple disconnects and reconnects.

DSL down is a completly different thing to having an out of sync message which may not cause any disconnects.