View Full Version : windows 7 crashing

13-02-2010, 03:15 PM
Hi my pc keeps crashing about once or twice a day.I,m using Windows 7 enterprise.When i check the event log it says kernel power , event id 41,task catergory 63. Any suggestions thanks all

Speedy Gonzales
13-02-2010, 03:24 PM
Whats the stop error? And is it 32 or 64 bit?

13-02-2010, 03:30 PM
Its, 32 bit, sorry but where do i find the stop error
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2010-02-13T01:48:24.615210700Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">142</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x8d1d6e80</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>

Speedy Gonzales
13-02-2010, 03:33 PM
Well if its crashing does it show a blue screen with anything on it? If so whats that say? Or there is no blue screen? Did you do a clean install or upgrade from vista?

13-02-2010, 03:43 PM
it goes to blue screen, then says something about mini dump, will try and see what it says next time it happens.It is a fresh install of windows7 enterprise

13-02-2010, 03:50 PM
Go to Control panel, System, Properties and turn off Auto restart.

Then you will have time to read the blue screen.

Speedy Gonzales
13-02-2010, 03:55 PM
You're not overclocking are you? Thats one thing that can cause this

13-02-2010, 04:12 PM
my proccessor is overclocked a bit. its a core two duo e6600. 2.4 ghz clocked to 2.6 i think

Speedy Gonzales
13-02-2010, 04:20 PM
That maybe the reason put it back to its defaults. Then see if it crashes with the same thing

13-02-2010, 04:29 PM
ok will try that and test it for a while, thanks for the help

Speedy Gonzales
13-02-2010, 04:38 PM
No probs

13-02-2010, 07:28 PM
It's also a bit unusual to be using Windows 7 Enterprise at home, since you can't get it at retail or through OEM.

If it happens to be a copy you got illegally from a torrent the problem may be with the way it's been hacked. Activation hacks are one of the top causes of bluescreens, not to mention you risk getting malware in the package if you get pirated versions (http://www.damballa.com/mediacenter/ITN_DarkReading_16.php).


14-02-2010, 11:41 AM
This could be related to the power management features on your CPU/motherboard.

I was running Windows 7 Pro on my PC (see signature below) and was getting the same issue you described.

Googled it a bit and discovered that it's because my CPU's power management isn't supported by Windows 7.

I need a bios upgrade but Asus are not going to be updating the bios for my motherboard.

Check your mobo manufacturers website for an updated BIOS file.

If you have the latest then check the power management features in the BIOS related to the CPU.

just my :2cents:

14-02-2010, 04:18 PM
I have been using rc version of windows7 with no problems .The Enterprise version is not downloaded and have been using it for a few months now with no issues, this problem has only started two weeks ago.It crashed again today, on the blue screen i got IRQL-NOT-LESS-OR-EQUAL and STOP 0x0000000A [0x0FE0004 0x00000002 0x00000001 00x82CACDE5

Speedy Gonzales
14-02-2010, 04:27 PM
Looks like STOP 0x0000000A is related to a memory / PSU, driver, or a fan prob. If this is a desktop, change the PSU. What drivers did you install recently? If youre using Enterprise is it the 90 day trial or a full version?

14-02-2010, 04:36 PM
Haven,t changed anything recently.my PSU is a hyena 500w and isn,t that old

14-02-2010, 04:39 PM
A Hyena is possibly the worst PSU ever made.

14-02-2010, 04:43 PM
thanks haha,my pc shop recommended it

Speedy Gonzales
14-02-2010, 04:51 PM
Take the PSU back and tell them to stick it lol. Or use it. See what they think of it then

14-02-2010, 04:57 PM
maybe i need to start a new post, recommend me a power supply

Speedy Gonzales
14-02-2010, 05:03 PM
Anything but Hyena

Speedy Gonzales
15-02-2010, 05:54 PM
If you havent fixed this prob yet, This may fix it (http://support.microsoft.com/kb/979444). You have to request it.

15-02-2010, 07:01 PM
just a update, crashed again lastnight, this time i got the message MEMORY MANAGEMENT 0x0000000A. Ran memtest 86 and all passed, then ran Passmark burnin test and 2D graphics failed saying video memory corruption.Now totally confused, can,t afford to just replace parts at will

Speedy Gonzales
15-02-2010, 07:05 PM
Install the update I posted. Thats why I posted it

15-02-2010, 07:10 PM
have requested the hotfix

Speedy Gonzales
15-02-2010, 07:12 PM
Cool since it seems to point to the same stop error youre getting and the same irql error. WHEN does it crash

15-02-2010, 07:17 PM
no set pattern to when it crashes, basically when it wants to, last time was when i turned off media centre with the remote control, have my freeview on mc

Speedy Gonzales
15-02-2010, 07:18 PM
Ah ok. Hopefully that hotfix fixes it

15-02-2010, 07:27 PM
thanks haha,my pc shop recommended it

:stare: Which shop was that? They are pretty stupid to recommend something of that quality.

If you want a good PSU you have to go for the good brands, such as: Antec, Enermax, Corsair, Zippy, Seasonic, etc.

Check out www.jonnyguru.com and www.hardwaresecrets.com to find some of the better PSU reviews.

(Most websites have NO clue on how to properly test and review a PSU)

Anything but Hyena

There are a lot of PSUs which are only slightly better, many which are just as bad and some (shudder) which are worse.

16-02-2010, 12:09 AM
Did you download and install some patches from Microsoft prior to your PC BSODing? Apparently Microsoft released a series of patches last week, and one of them causes BSOD on Windows 7 OS. You can read about it here

http://www.pcworld.com/article/189110/windows_patch_leaves_xp_users_with_blue_screen_of_ death.html

Although the majority of affected users are using Windows XP, some Windows 7 users have been affected by this patch as well.

Speedy Gonzales
16-02-2010, 12:55 AM
KB977165 crashed systems, but MS said malware may have caused the crashes as well

16-02-2010, 06:43 PM
have installed the hotfix, so far so good, will check for malware

Speedy Gonzales
16-02-2010, 06:58 PM