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chiefnz
13-02-2010, 09:55 AM
Hi all,

fixing a work colleague's PC, it's an NEC L1000e PowerMate desktop.

On startup get the above mentioned BSOD error message. Have looked it up and MS says it could be device driver issue.

Problem is I can't even log into safe mode at all, the PC just hangs after a few minutes.

I have tried setting the BIOS back to factory defaults but this hasn't worked at all. The installed BIOS is the latest available.

Also tried MS suggestions from their website on how to fix but no luck yet.

KB330182 (http://support.microsoft.com/kb/330182)

I can get into Recovery Console fine... just trying to sus out the next move.

I was wondering... the motherboard in this PC is a Gigabyte GA-8S661FM... can I use the Gigabyte bios file to update the BIOS at all... I know it will overwirte the proprietary NEC BIOS but theoretically it should work?

I should also mention that I replaced the PSU in this unit last week after it got fried when his wife unplugged the power cord from the wall socket? I got the PC working fine witout issue after replacing the PSU though.. so I'm not to sure what's going on here.

Any suggestions...

Thanks,

Speedy Gonzales
13-02-2010, 10:02 AM
What version of windows? People were reporting that one of the updates from last week were causing their systems to crash. (KB977165). Has it been crashing since the updates last week, or before they came out? Its possible KB977165 maybe the cause, since that brings up a 000007E stop error. According to Google (http://www.google.co.nz/search?q=+0x0000007E+KB977165&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a)

gary67
13-02-2010, 10:10 AM
Yep step son had to restore his Vista lappie after the updates this week

Speedy Gonzales
13-02-2010, 10:15 AM
Try this for XP. It may work for other OS"s

1. Boot from your Windows XP CD and start the recovery console. You may need to press F6 while RC loads in order to load SATA drivers; you will then have a c:\WINDOWS console prompt.

2. Type: CD $NtUninstallKB977165$\spuninst (this is the update I had to uninstall to get out of the boot loop, other updates may be uninstalled by changing the directory name to $NtUninstallKBCODE$, where KBCODE is the KB code)

3. Type: BATCH spuninst.txt

4. Type: exit

From here (http://www.bleepingcomputer.com/forums/topic294533.html)

wainuitech
13-02-2010, 10:17 AM
Dont worry about flashing the BIOS , more than likely wont do any good.

You can always run system restore back to before the problem began Via the recovery console,(unless its really screwed) that may fix it to at least a working system again.

As speedy asked whats the OS ?

Speedy Gonzales
19-02-2010, 10:31 AM
Looks like the crashing that occurred AFTER you installed KB977615, was caused by the Alureon rootkit (http://blogs.technet.com/msrc/archive/2010/02/17/update-restart-issues-after-installing-ms10-015-and-the-alureon-rootkit.aspx). According to MS.

CYaBro
19-02-2010, 01:43 PM
Could this be the problem?
http://www.runpcrun.com/0x0000007E

pctek
19-02-2010, 02:22 PM
Easiest fix for that is to run chkdsk /p /r at boot, and occasionally you may need to do a repair install, but 98% of the time the chkdsk fixes it.

escort1557
20-02-2010, 10:20 PM
I too have been caught by this rootkit, and have spent ages on the phone with MS in the Philipines. He suggested installing and running Malwarebytes, which found and removed 6 trojans. I tried, under guidance , to do a repair with the xp disc, but you can press "R" as often as you like but it does nothing. Any ideas?
I was supposed to get a call back yesterday from the tech, but was out most of the time and no message left.
I have a dualboot system with Vista Home Premium on the second drive, so am not without use of a PC.
I can access the xp drive from my computer in vista and wondered if there is any way to do a system restore of xp. Hopefully I can get back a week, before the infection, if only I can find a way to do it.
Any ideas ?:dogeye:

Driftwood
21-02-2010, 06:50 AM
Can you do a system restore on a dual boot system?

wainuitech
21-02-2010, 09:54 AM
Can you do a system restore on a dual boot system? Yep you sure can, it will only restore the OS you select.

BUT if you have rootkits on a PC, doing a restore will be a complete waste of time, as the infections will go back along with the restore.

System restore wont remove them. You need to remove them with software.

Run something like trojan Remover (http://www.simplysup.com/tremover/download.html) through the drives.

Blam
21-02-2010, 02:58 PM
The Operating System is probably XP, since he mentioned "Recovery Console"

Have your tried the chkdsk yet?

A reg system restore from the RC should probably get it booting, then you could scan for rootkits..

Blam

jinja_thom
21-02-2010, 03:12 PM
According to most opinions the BSOD and reload cycle is due to the application of KB977615 (recently released) on an already rootkit infected system so to get the system loading again I would go for the removal of KB977615 as described by Speedy in post 4 of this thread.
Then I would read the article on the PC world home page "Microsoft says rootkit caused windows blue screens", Kaspersky has a fix tool for the rootkit which can be downloaded once you have a loadable system.
If removing the kb977615 does not make windows loadable Symantec have a suggestion for that in the same article

chiefnz
21-02-2010, 06:47 PM
Well after all that the motherboard died.

So I ended buying a new setup.

Everything is working fine and no issues at all.

Thanks for all the advice.

Cheers,

wainuitech
21-02-2010, 09:00 PM
Guess it wasn't a virus / Rootkit then.

Not all Errors mean infections :rolleyes: