View Full Version : Continous crashing

01-02-2010, 11:21 AM
My computer is crashing quite often since a few weeks.Right in the middle of a CD burning process it starts booting.Or just like that when I visit the internet,without any special reason.Or sometimes when I start it,the very first picture in the booting process comes up,saying"press DEL to enter setup",but this picture is frozen and pressing DEL or any other key shows no reaction.Also restart does not work.Only disconnecting the power for a while brings it up to the same level with no reaction or sometimes it does finish the boot process and then it works fine(until the next crash).
Its a XP 1.3GHz,SP2,Bios AwardInt. 6.00PG from 2002,system model MS-6378.
Who can help ?

01-02-2010, 11:34 AM
Could be overheating. Have you checked the inside of the case for dust buildup?

Also the CMOS battery may need replacing.

01-02-2010, 12:42 PM
Could be anything.
Do you get a BSOD?
Anything in Event Viewer?

01-02-2010, 01:19 PM
Battery has 2.89 V,no blue screen. I'm an amateur,dont know what Event Viewer is,if i know i get back to you.

Speedy Gonzales
01-02-2010, 01:21 PM
Will it boot into safe mode, or safe mode / networking?? Reboot press/hold F8 down then select one of these. If it does, post a hijackthis log. Its below. Install then run it. Then click on scan the system and save a log. Copy and paste the log here

01-02-2010, 01:23 PM
Well you will need to turn off autorestart in XP then perhaps you will get a bluescreen.

Control panel > system > startup

01-02-2010, 10:29 PM
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:26:42 AM, on 2/1/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.apsattv.com/
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

End of file - 3156 bytes

Speedy Gonzales
01-02-2010, 10:41 PM
I would update IE for starters. Since 6 will be dead / no longer supported.

You can tick these then tick fix checked

Close browsers

O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)

If this version of Avira includes a firewall, uninstall it or zonealarm. You should only have 1 firewall installed

Is this an AMD or Intel system? Is this computer up to date?

01-02-2010, 11:07 PM
That battery voltage is low.
I would replace it.

01-02-2010, 11:18 PM
Have you opened the case and checked fans, heatsink etc for dust?

02-02-2010, 11:52 AM
Heatsink is clean now,was really dusty.Battery is changed.Automatic restart is off.Suspicious toolbar is erased.I never used IE,only Firefox,thats why I never updated IE.Antivir has no firewall,for that I use Zonealarm. Still after all that the same symptoms.Booting in Safe mode is possible,after I switch completely off and start again,pressing DEL a few times. I'm lost.

02-02-2010, 12:23 PM
Can you get hold of an Ubuntu live CD?
Boot to it and run Memtest.
I would run a Diagnostic program from the Hard drive manufacturer
as well.
Have you looked in event viewer as pctek suggests?
You should probably update to SP3 at some stage (though not if it is going to crash in the middle of the process).

02-02-2010, 01:10 PM
Today the blue screen came up,saying the problem was caused by "PartMgr.sys" and I should disable certain BIOS options as caching and shadowing. Few years ago I split the C drive into C and D with Partition Magic8 .Recently I tried to reverse this action with the same program,now I got only C drive and the contents of former D are stored in a folder under C. Has the crashing to do with all that ?Is there a way to reinstall the whole system?all important programs and data is stored on an external hard drive anyway,so I could erase everything and reinstall windows from scratch.Or better not?

02-02-2010, 01:15 PM
Looks like software problem rather than hardware then.

Speedy Gonzales
02-02-2010, 01:29 PM
So, partition manager which is part of XP is crashing. Search for it. What version does it show under version? Is partionmagic still installed?? If it is, uninstall it

04-02-2010, 09:05 AM
All of a sudden works fine, Next thing I will install Ubuntu on it and see how we go.If any crashes happen again I ask for help .Thanks for your help so far !!