View Full Version : cant update modem firmware

16-01-2010, 10:18 AM
can't update the firmware on a dlink 502-t gen 2 router

i find the file on the hdd, (theres either a WEB or EXE file) click apply and get the error "the update file you chose is incorrect.

the current version is V3.00 and the latest version is V3.02 so am a bit mistified


16-01-2010, 10:44 AM
Just looked on D-Links site, theres two options NZ or Aust -- you did get the right one ??

16-01-2010, 10:51 AM
yeah, i chose the nz option

19-01-2010, 01:12 AM
Is your router supplied by Telecom? They might use a different firmware... http://telecom.custhelp.com/app/answers/detail/a_id/1361

Not sure if it applies to Gen II models though.

What's the full filename of the file you are trying to upgrade it with now?

And are you using Vista, I heard that the upgrade doesn't work on Vista. Also make sure you use IE as your browser, I don't think these routers like Firefox or anything else that much.

19-01-2010, 09:40 AM
yeap i think it is that one because we couldnt install the BB cd as it was incompatable with vista at the time:confused:

i'll look at that file and use IE later on today.

i'll find that file i was trying to use

here: Firmware V3.02B01T01.NZ.20081204 EXE (4141 KB)
Firmware V3.02B01T01.NZ.20081204 WEB (2593 KB)

from the dlink site

19-01-2010, 09:59 AM
tried that firmware update through IE and no luck

19-01-2010, 10:46 AM
So you are running Vista?

Have you got an XP or older you could try?