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DrMD
15-01-2010, 12:09 AM
We have just moved back from overseas and I got an error message on my Officejet J6413 All in one telling me to change the 141XL tricolour cartridge although it was not empty. "Cartridge Error".

This is a large cartridge (for better value!!!) so I am miffed at having a malfunction and having to change it.

However the replacements here are different numbers... 74 and 75. On trying to replace one I find that I must replace both them get a "country error".

How do I tell the printer the right country for the cartridges?

This is $100 of unnecessary ink. Good for HP profits!

Miffed but grateful for any help. Can't get reply from HP. Reckon they should be clear about the hazards of moving their printers around the world!

pctek
15-01-2010, 08:43 AM
Officejet J6413 141XL tricolour

However the replacements here are different numbers... 74 and 75.


No they don't. They are different. You should be getting the ones marked 141XL

mikebartnz
15-01-2010, 07:52 PM
Sometimes you can reset the cartridge by covering some contacts and reinserting in a sequence. I have done it with 78 and 45. Do a search for resetting your cartridge.