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R.M.
19-11-2009, 10:23 PM
Hi all - I send out a club newsletter in .pdf format (I do the original in Publisher then convert the file into pdf to send by email). One particular member 'can't' open the file. At the last meeting I recommended he download Foxit Reader, which he has done. He now tells me he STILL can't open the file.

What are the likely reasons? I asked what his OS is - he thinks it is Window...

Other than going to his house to look at the system/machine - is there anything else I could do to help him solve the present problem?:crying

Thanks for you help - as always! :)

Speedy Gonzales
19-11-2009, 10:47 PM
Run foxit make it the default. Is he saving it before he opens it in whatever email client?

sal
19-11-2009, 11:07 PM
If the PDF file is available online, you can use Google Docs to view it in your browser using the following link:

docs.google.com/viewer?url=<Insert URL to file> (docs.google.com/viewer?url=http://adobe.com/products/acrobat/pdfs/pdfaccess.pdf)

Just replace <Insert URL to file> with the URL to the PDF and you've got a quick and easy PDF viewer in your browser without installing any extra software.

As far as desktop software goes though, I usually recommend Sumatra PDF (http://blog.kowalczyk.info/software/sumatrapdf/download.html), which went version 1.0 a couple of days ago. Not sure if it'll help though, sounds like he might have software issues.

Sweep
19-11-2009, 11:52 PM
He probably has the file format association wrong but as usual I can't tell from here.

R.M.
20-11-2009, 06:28 AM
He probably has the file format association wrong but as usual I can't tell from here. That was one of my first thoughts. I'll have a look tomorrow.

gary67
20-11-2009, 09:16 AM
As far as desktop software goes though, I usually recommend Sumatra PDF (http://blog.kowalczyk.info/software/sumatrapdf/download.html), which went version 1.0 a couple of days ago. Not sure if it'll help though, sounds like he might have software issues.

I used to use Sumatra but found it couldn't open PDF's from air NZ so changed to Foxit

R.M.
21-11-2009, 02:30 PM
He probably has the file format association wrong but as usual I can't tell from here.

And so it was - although he downloaded Foxit as I suggested, he hadn't installed ...:crying

Problem sorted for the moment. :clap

Sweep
21-11-2009, 02:47 PM
Well that would account for it.

pcuser42
21-11-2009, 05:42 PM
And so it was - although he downloaded Foxit as I suggested, he hadn't installed ...:crying

:lol: