View Full Version : Missing Text in dialog boxes (Help Reqd..Please)

18-10-2009, 01:29 PM
Hi all knowledgable people that monitor this forum.
A few days ago probably after a windows update I found that the main console window and all following windows in my Trend micro internet security 2010 stopped showing the text that accompanies the buttons.
So far I have reinstalled the program after a full clean out a couple of times and even during the re install of the re downloaded program text appears corrupt in the user license.
I have updated radeon display drivers.
I have updated Java
Uninstalled internet explorer 8
tried explorer 7
installed firefox latest.
I can even see that text in my iobit program pop up doxes are missing
Oh yes running xp home sr3

The Trend firewall is not working so using the windows one .The internet security will perform an update and scan but cannot view usual text that accompany it.

Any help would be appreciated I am guessing some rich text setting is corrupt and am digging myself into a hole to fix it.

18-10-2009, 02:12 PM
Could possible be malware blocking TS from running properly.

Post a HijackThis log.


18-10-2009, 05:12 PM
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:11:47, on 18/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
D:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
D:\Program Files\Microsoft IntelliType Pro\itype.exe
D:\Program Files\Microsoft IntelliPoint\ipoint.exe
D:\Program Files\IObit\IObit Security 360\IS360tray.exe
D:\Program Files\Java\jre6\bin\jusched.exe
D:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
D:\Program Files\IE New Window Maximizer\iemaximizer.exe
D:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe
D:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
D:\Program Files\DNA\btdna.exe
D:\Program Files\Google\Update\\GoogleCrashHandler.e xe
D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
D:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Common Files\eMail ID\IconixService.exe
D:\Program Files\IObit\IObit Security 360\IS360srv.exe
D:\Program Files\isposure\IsposureAgent.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
D:\Program Files\isposure\IsposureAgent.exe
D:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
D:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
D:\Program Files\IObit\IObit Security 360\is360.exe
D:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
D:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
D:\Program Files\Trend Micro\Internet Security\TmProxy.exe
D:\Program Files\Trend Micro\BM\TMBMSRV.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.nz
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nzherald.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: IconixBHOClass Class - {761233B6-F228-49E4-8F6B-668499D4E55A} - D:\Program Files\eMail ID\IEAddOn\IconixBHO_41.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O2 - BHO: (no name) - {c95a4e8e-816d-4655-8c79-d736da1adb6d} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Email Warden - {DF09FBDB-181D-4301-9D86-748AF16FBE05} - D:\Program Files\EmailWarden\EmailWarden.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SmartDefrag] "D:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp
O4 - HKLM\..\Run: [itype] "D:\Program Files\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "D:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [IObit Security 360] D:\Program Files\IObit\IObit Security 360\IS360tray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [amd_dc_opt] "D:\Program Files\AMD\amd_dc_opt\amd_dc_opt.exe"
O4 - HKLM\..\Run: [StartCCC] "D:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [UfSeAgnt.exe] "D:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IE New Window Maximizer] D:\Program Files\IE New Window Maximizer\iemaximizer.exe
O4 - HKCU\..\Run: [Magentic] D:\PROGRA~1\Magentic\bin\Magentic.exe /c
O4 - HKCU\..\Run: [SmartRAM] "D:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m
O4 - HKCU\..\Run: [Advanced SystemCare 3] "D:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [BitTorrent DNA] "D:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [FreeRAM XP] "D:\Program Files\YourWare Solutions\FreeRAM XP Pro\FreeRAM XP Pro.exe" -win
O4 - HKCU\..\Run: [NVIDIA nTune] "D:\Program Files\NVIDIA Corporation\nTune\\nTune.exe" clear
O4 - HKCU\..\Run: [ATIPTA] D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [IconixOEAddOn] D:\Program Files\eMail ID\OEAddOn\OEdmn_5.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] D:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1100470.exe -Update -1103470 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)" -"http://www.miniclip.com/games/cab-driver/en/"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [OE] D:\Program Files\Trend Micro\Internet Security\TMAS_OE\TMAS_OEMon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - D:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - D:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - D:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - D:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - D:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - D:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {400A6CFA-E326-4d61-A90C-9AD75358DC5F} - D:\Program Files\eMail ID\IEAddOn\IconixBHO_41.dll
O9 - Extra 'Tools' menuitem: Email ID Preferences - {400A6CFA-E326-4d61-A90C-9AD75358DC5F} - D:\Program Files\eMail ID\IEAddOn\IconixBHO_41.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\Microsoft Office\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {BC3F6B6D-2E49-4603-B028-7411655713F3} - D:\Program Files\eMail ID\IEAddOn\IconixBHO_41.dll
O9 - Extra 'Tools' menuitem: About Email ID - {BC3F6B6D-2E49-4603-B028-7411655713F3} - D:\Program Files\eMail ID\IEAddOn\IconixBHO_41.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www4.snapfish.co.nz/SnapfishActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1226344266359
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: oepl.dll
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - D:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9e807ae4566ae) (gupdate1c9e807ae4566ae) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Unknown owner - D:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe (file missing)
O23 - Service: Iconix Update Service (IconixService) - Unknown owner - D:\Program Files\Common Files\eMail ID\IconixService.exe
O23 - Service: IS360service - IObit - D:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: IsposureAgent (isposure_svc) - Epitiro Ltd. - D:\Program Files\isposure\IsposureAgent.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: ServiceLayer - Nokia. - D:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - D:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - D:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - D:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - D:\Program Files\Trend Micro\Internet Security\TmProxy.exe

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