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plod
10-10-2009, 01:36 PM
So I have seen this mentioned a few time and a couple of people are now on it. Seriously thinking of ditching telstra cable because of their useless data limits, and big time would be saving me about $25 a month.
So a couple of questions, is this plan any good with skype? we use this 4 or 5 times a week.
And youtube or any other video streaming sites?

Blam
10-10-2009, 02:42 PM
Comments seem to vary, but in general it seems fine even during peak hours, so Skype should be fine, youtube should be too, depending on how close you are to the exchange etc

DUNK
10-10-2009, 03:48 PM
I reckon. Just bear in mind, that if you change. you're going from a dedicated "cable" connection to one over the 'copper phone line'.
IMO. A retrograde step !

plod
10-10-2009, 04:13 PM
I reckon. Just bear in mind, that if you change. you're going from a dedicated "cable" connection to one over the 'copper phone line'.
IMO. A retrograde step !

Yeah, I know. i like the performance of cable, but big time seems a good deal. Just been hearing horror stories over in Geekzone.

Speedy Gonzales
11-10-2009, 09:12 AM
Looks like its going up next month (http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10602539) if you have no monthly data limit

plod
11-10-2009, 09:16 AM
Looks like its going up next month (http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10602539) if you have no monthly data limit

dam it, I use at least 20GB a montha as it is.

stu161204
11-10-2009, 10:54 AM
Looks like its going up next month (http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10602539) if you have no monthly data limit

The price of Big Time is NOT going up (As far as I am aware), itís for us Go Large users who are switching to Big Time who have to pay more for it. (Their are complaints all over the different forums about this eg: http://pressf1.co.nz/showthread.php?t=103645&page=2, http://www.gpforums.co.nz/showthread.php?s=&threadid=367993&perpage=25&pagenumber=2 & http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=42287)

Chilling_Silence
11-10-2009, 12:02 PM
Yeah the complaints are of the price of Go Large vs Big Time.

Long story short the extra $10 a month gets them a faster ADSL2+ Service with no cap up upload / download speed.
Suck it up IMO, you've had almost 3 years of the plan since they stopped offering it, consider yourself lucky :p

plod
11-10-2009, 12:11 PM
Yeah the complaints are of the price of Go Large vs Big Time.

Long story short the extra $10 a month gets them a faster ADSL2+ Service with no cap up upload / download speed.
Suck it up IMO, you've had almost 3 years of the plan since they stopped offering it, consider yourself lucky :p

thanks chill and stu for clarification. As my phone is with telstra clear, telecoms website doesn't reconise it to see if its avaliable.
Does anyone one know if adsl2 is in the hutt?

somebody
11-10-2009, 12:17 PM
thanks chill and stu for clarification. As my phone is with telstra clear, telecoms website doesn't reconise it to see if its avaliable.
Does anyone one know if adsl2 is in the hutt?

Type your address into here: http://www.telecomwholesale.co.nz/maps

Battleneter2
11-10-2009, 01:32 PM
Plod, I just moved house from a cabled area in CHCH to a non cabled area, was on the 80 gig 10MB cable (actually got 10MB speeds ANY time of the day).

The drop in performance is noticeable being 2K from exchange now on DSL, and thats FS/FS. Its just less reliable period.

Your talking about going to Big Time, with woeful pings and heavily data shaped during peak times, be prepared for the down side!

Chilling_Silence
11-10-2009, 02:13 PM
Battleneter2, are you ON BigTime yourself?

It's also kind of different comparing ADSL with Cable, especially in differing areas. The fact that Cable is not available in your area in Chch must mean you're not in a highly suburban area, yes? So naturally being a way from the exchange you're not going to get the best in performance. Is your line actually sync'ing with the exchange at ADSL2+, or is it just an ADSL exchange?

It just sounds a bit like apples vs oranges...

Agent_24
11-10-2009, 04:04 PM
I just switched from Go Large, apart from the faster upstream speed I can't see much difference

jwil1
11-10-2009, 04:09 PM
I'm thinking of getting Big Time some time soon - is there somewhere I can look to see what the exchange closest to my house is, and how far away it is?

Telecom's website is no help - it just says 'Very Likely' can get ADSL2+ - no mention of where the exchange is.

Chilling_Silence
11-10-2009, 04:09 PM
Was Go Large limited to 2MB down?

Chilling_Silence
11-10-2009, 04:16 PM
jwil1, can I ask a favor?

Mind trying speedtest.net and letting me know what speeds you're now getting, then comparing that to downloading the following random file I just generated?
http://www.dotalan.co.nz:85/random.large

I've got that on a non-standard port, will be interesting to see if it gets "flagged" as P2P, though its under port 1000...

gary67
11-10-2009, 04:21 PM
I'm thinking of getting Big Time some time soon - is there somewhere I can look to see what the exchange closest to my house is, and how far away it is?

Telecom's website is no help - it just says 'Very Likely' can get ADSL2+ - no mention of where the exchange is.

Yep in post 10 it tells you where to look link here too (http://www.telecomwholesale.co.nz/maps)

jwil1
11-10-2009, 04:47 PM
jwil1, can I ask a favor?

Mind trying speedtest.net and letting me know what speeds you're now getting, then comparing that to downloading the following random file I just generated?
http://www.dotalan.co.nz:85/random.large

I've got that on a non-standard port, will be interesting to see if it gets "flagged" as P2P, though its under port 1000...

We're on Telstra cable ATM (but the new house we're moving to doesn't have cable, hence why big time is an option :()

http://www.speedtest.net/result/588769543.png

3.8 / 8 = 0.475 MB/s

Got that file at about 220-280kb/sec in Firefox.

plod
11-10-2009, 05:16 PM
We're on Telstra cable ATM (but the new house we're moving to doesn't have cable, hence why big time is an option :()

http://www.speedtest.net/result/588769543.png

3.8 / 8 = 0.475 MB/s

Got that file at about 220-280kb/sec in Firefox.

400-500 KB/sec on safari. telstra cable
http://www.speedtest.net/result/588782054.png (http://www.speedtest.net)

stu161204
11-10-2009, 05:23 PM
Was Go Large limited to 2MB down?

Nope, FS/128k

wratterus
11-10-2009, 09:59 PM
Nope, FS/128k

Wasn't it 4m/128k?

stu161204
11-10-2009, 10:07 PM
Wasn't it 4m/128k?

Nope, see: http://www.scoop.co.nz/stories/SC0609/S00049.htm

wratterus
11-10-2009, 10:09 PM
Sorry, right you are. Not too sure where I got that idea from. :confused:

donread
12-10-2009, 12:30 PM
jwil1
in another thred Trev gave us this'

Check here to see if you have ADSL2 here http://www.telecomwholesale.co.nz/maps. Vodaphone use the Telecom network don't they ?

somebody
12-10-2009, 12:35 PM
jwil1
in another thred Trev gave us this'

Check here to see if you have ADSL2 here http://www.telecomwholesale.co.nz/maps. Vodaphone use the Telecom network don't they ?

It depends. In certain parts of the country Vodafone have their own equipment installed at the local exchange. In others, they buy capacity off Telecom Wholesale.

donread
12-10-2009, 01:11 PM
Sure, I just copied his complete post.
This thread is about telecom related though?

Battleneter2
13-10-2009, 02:56 PM
Battleneter2, are you ON BigTime yourself?

It's also kind of different comparing ADSL with Cable, especially in differing areas. The fact that Cable is not available in your area in Chch must mean you're not in a highly suburban area, yes? So naturally being a way from the exchange you're not going to get the best in performance. Is your line actually sync'ing with the exchange at ADSL2+, or is it just an ADSL exchange?

It just sounds a bit like apples vs oranges...

Yea the OP is on cable and looking at going to DSL, add to that its the worst kind of plan performance wise so that's exactly my point (be it good for leeching). So I am saying it is way diff lol.

And no I am not on Big Time just unshaped crappy DSL2, also live in Burwood about 1.8K's from the DSL2 enabled exchange. You do realise only around 45% of CHCH homes can get cable?. Here is a link to the Map.
http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/network-coverage.cfm

Make your own mind up as to how happy Big Time customers are but here is a link to another forum, I think we can at least agree its VERY inconsistent.
http://www.gpforums.co.nz/showthread.php?s=&threadid=362778&perpage=25&pagenumber=1

As for Speedtest.net , its results are near worthless, its only single source and if ANY of the hopes are slow the result will be out which it often is. But hey it looks pretty and people seem to actually believe it lol.

Chilling_Silence
13-10-2009, 08:09 PM
The long and short of it is you're simply spreading FUD, and not able to speak first-hand ;) I'm actually on Big Time now myself, as of yesterday.

Anyway, I'd be interested to know specifically *what* plan you are on. I'm around 1.7KM from our local exchange, and it's been interesting to see the difference between my previous Orcon Purple+ vs Telecom Big Time. It's also worth mentioning I run a *very* controlled environment in terms of the devices connected, having run an identical test with concurrent connections only 500m from the same Exchange at my work, Orcons Silver+ and Telecom Adventure.

In a nutshell, there's a ton of crappy modems out there providing unreliable connections (SO many of varying degrees of quality, it's not funny), filters play a large part, and I'm willing to bet that the majority of people who complain have very little idea about *why* they're complaining, the cause of their symptoms, what can be done about it from their end as well as the Telco's end.

Being 2KM physically from the exchange is near the *far* end of the recommended distance for ADSL, see here:
http://en.wikipedia.org/wiki/Digital_subscriber_line_access_multiplexer#Speed_v ersus_distance

Bearing in mind that just because you're 250m from the exchange, as my parents place, is does not mean that you're going to get 24m/bit. They in fact sync around 16m/bit but actually attain a max of 14.
I'm around 1.5-1.7KM away, yet sync around 4 to 4.5m/bit.

Just thought I'd throw that out there ;)

whellington
13-10-2009, 08:52 PM
400-500 KB/sec on safari. telstra cable
http://www.speedtest.net/result/588782054.png (http://www.speedtest.net)

Hahaha i got 9.8mb/s doing that speedtest and i'm only on Telecom Go plan
Max speed i ever got from dling a file from an NZ server was 1.2mb/s

p.s. I live in the hutt too

plod
13-10-2009, 08:59 PM
Hahaha i got 9.8mb/s doing that speedtest and i'm only on Telecom Go plan
Max speed i ever got from dling a file from an NZ server was 1.2mb/s

p.s. I live in the hutt too
whats your upload like:D
well I have signed up, change over on friday

Chilling_Silence
14-10-2009, 06:19 AM
I'd be interested to hear how you go.

Prior to switching I ran 100 pings to about 5-6 major sites in NZ & Australia. I also ran traceroutes 100x to each :)
Interesting comparing that from my old to my new connection.

As for raw throughput, its easy to attain my max linespeed, even during peak times :)

Battleneter2
15-10-2009, 02:15 PM
The long and short of it is you're simply spreading FUD, and not able to speak first-hand ;) I'm actually on Big Time now myself, as of yesterday.

;)

lol dude i posted a link, its not me bitching about Big time its other people, what "fud" am i spreading?. There is wide spread dissaticfaction with Big Time. It is a lechers type plan heavily Traffic shaped. Good for leeching, poor for gaming with many people reporting really poor performance in the early evening on Youtube etc.

If you are happy with it great, but a lot of people arnt.

Not sure why you posted all that DSL 101 stuff, but its not wrong.

wratterus
15-10-2009, 02:19 PM
...It is a lechers type plan heavily Traffic shaped. Good for leeching, poor for gaming...


That's pretty much how Telecom have described the plan, thus far I'd say they are living up to their own marketing.

Battleneter2
15-10-2009, 02:23 PM
That's pretty much how Telecom have described the plan, thus far I'd say they are living up to their own marketing.

sure sure, as long as people understand what it is, basically no data cap for quality of service trade off.

wratterus
15-10-2009, 02:23 PM
sure sure, as long as people understand what it is, basically no data cap for quality of service trade off.

That's exactly what it is. :thumbs:

Chilling_Silence
15-10-2009, 04:04 PM
what "fud" am i spreading?
Because you're not actually on it are you?


It is a lechers type plan heavily Traffic shaped. Good for leeching, poor for gaming
No, wrong! In fact if you contact Telecom they will advise that they're in fact prioritizing gaming slightly compared with certain types of traffic. Have you spoken with Telecom at all about what they *are* actually shaping at what they aren't? Or have you just listened to people moan who really don't have much of a clue?

with many people reporting really poor performance in the early evening on Youtube etc.
Yes, quite possibly my only gripe is international video streaming.
Even unpopular YouTube videos have been fast for me though, it's only the high definition videos that take a turn for the worse in the early evening, due to the limited amount of international traffic they have set aside for the plan.


If you are happy with it great, but a lot of people arnt.

Not sure why you posted all that DSL 101 stuff, but its not wrong.
Many people don't know the different between a kilobit and a kilobyte either.

It's also quite interesting, as TiVo / Telecom are both recommending you jump on their BigTime plan for streaming TV to your place, so if they didn't have the infrastructure in place to provide HD video over your broadband, do you really think they'd be promoting it, knowing that they cannot deliver?

Battleneter2
16-10-2009, 12:40 PM
Because you're not actually on it are you?


No, wrong! In fact if you contact Telecom they will advise that they're in fact prioritizing gaming slightly compared with certain types of traffic. Have you spoken with Telecom at all about what they *are* actually shaping at what they aren't? Or have you just listened to people moan who really don't have much of a clue?

Yes, quite possibly my only gripe is international video streaming.
Even unpopular YouTube videos have been fast for me though, it's only the high definition videos that take a turn for the worse in the early evening, due to the limited amount of international traffic they have set aside for the plan.


Many people don't know the different between a kilobit and a kilobyte either.

It's also quite interesting, as TiVo / Telecom are both recommending you jump on their BigTime plan for streaming TV to your place, so if they didn't have the infrastructure in place to provide HD video over your broadband, do you really think they'd be promoting it, knowing that they cannot deliver?

ummmmmmm I think I clearly established I am not on it. I have never had Aids either. I will however trust those who have Aids enough to realise its probably not something I want lol.

Forum are great for feedback. No I dont think the 100's of people that are in various threads moaning about Bigtime are ALL idiots and you are entirety right sorry, everyone is entitled to offer there feedback on a product.

To be 100% clear there ARE people happy with Big time, but there are a crap load of people that arnt, the proportion of those that arnt happy appears substantial, I can't be more diplomatic than that.

Those looking to swap just need to do there homework.

SolMiester
16-10-2009, 01:10 PM
Spreading FUD...Fear, Uncertainty...Doubt....If you dont have Big Time, you are just spreading 2nd hand rumours and hearsay Battleneter!....cant put it much clearer....

Sweep
16-10-2009, 01:34 PM
Why not go to Xnet and be annoyed about the possible results?

A while ago people were advising to do that as I saw it.

Chilling_Silence
16-10-2009, 02:04 PM
Why not go to Xnet and be annoyed about the possible results?

Been there done that ;)

woodgnome
16-10-2009, 04:59 PM
Spreading FUD...Fear, Uncertainty...Doubt....If you dont have Big Time, you are just spreading 2nd hand rumours and hearsay Battleneter!....cant put it much clearer....

I was on the Go Large Plan. Performance was from great to poor, but I knew this would be the case. (96Mb file 180 min to down load) Gaming ping was from 300 to 1000ns for WOW, not great but for me playable.

When I got the letter notifiying me of the change in plan, I phoned Telecom on the 13th and asked if the Big Time plan will be that same or better perforance then Go Large. I was told is will be better as its ADSL2+ optimised. I was on this new plan for 3 days but have now changed plans again. It's ping time in WOW between 1000 and 12000ns. It became unplayable and kept kicking me of the server.

Using speed test to check the down loads, it was a lot better.

So those thinking of the changing, do so if you are BIG on down loads. But if you also like to play online games, STAY AWAY.

Telecom should not be selling this product to gamers, and make it clear to the Go Large customers that its overall perfromace could be less then Go Large.

Over all, I don't recommend it at all for those thinking of changing to Big Time.

Chilling_Silence
16-10-2009, 07:17 PM
WoW servers are not in NZ are they?

Without actually seeing any results, it's realistically just "hear-say" of your "feeling" of the ping times. Have you actually been switched *from* Big Time yet?

I'm on Big Time, and just last night when gaming I had DownThemAll pulling in 4 different files at over 500KB/sec (combined total), another download coming in via SCP at 50KB/sec, my wife had two downloads coming in at around 40-60KB/sec each via SCP AND I was hosting a flawless game of Warcraft III last night!

So, with that in mind, can I suggest you try the following:
http://pastie.org/657218.txt?key=zxz2sdqn82kkburaglw

Copy / Paste that in to Notepad, go File --> Save As
"ping.bat"
(Include the speech marks)

Would be interested to see how it goes ;)

woodgnome
17-10-2009, 09:11 AM
Thanks for the reply and yes the servers are overseas.

My 'hear-say' is from my personal experience that I have had in the past 3 days of using Big Time and compared it with my old plan Go Large. With in WOW ping time has increase 10 fold (lastnight 20 000ns). File down loads are faster with Go Large.

I should now be on telecoms 10g plan as it was change over at midnight and ping time so far is now around 400ns for WOW.

When you look at the perfomance of the two porduct and what I was using it for, Big Time plan was no better then Go Large as Telecom said it should be.

Do you still wan't me to perfrom the Ping Test on my current plan?

Thanks

Erayd
17-10-2009, 09:38 AM
Wasn't it 4m/128k?
The (Go Large) plan is FS/128k, but because of the way TCP works you won't ever get more than about 4.7Mb/sec downstream, because that's about what it takes to saturate your 128k upload channel with ACK packets. UDP is a different story.

Chilling_Silence
17-10-2009, 03:28 PM
20 second ping times are not likely the issue of Big Time. Nice try though

Erayd
17-10-2009, 03:34 PM
20 second ping times are not likely the issue of Big Time. Nice try though
20,000ns == 20ms. You misread the unit :p.

plod
17-10-2009, 03:52 PM
well finally got motivated to hooking up the modem and the switch to big time. surfing, you tube all seem fine as far as speed is concerned.

Chilling_Silence
17-10-2009, 05:03 PM
My YouTube / Streaming Video in-general has taken a turn for the worse.

Mind checking the likes of this video: http://tvnz.co.nz/shortland-street/s18-e4353-video-3068697

Telecom reckon its either the Interleaving on my line (Umm ... no!), the tvnz ondemand website (Again, never been an issue there before), or they want me to try switching to the Adventure plan (Yeah right!). Other than that, I'm stoaked :D

plod
17-10-2009, 05:16 PM
My YouTube / Streaming Video in-general has taken a turn for the worse.

Mind checking the likes of this video: http://tvnz.co.nz/shortland-street/s18-e4353-video-3068697

Telecom reckon its either the Interleaving on my line (Umm ... no!), the tvnz ondemand website (Again, never been an issue there before), or they want me to try switching to the Adventure plan (Yeah right!). Other than that, I'm stoaked :D

j us t tri d, bu t unwatchable. Yet no problems on you tube. Haven't changed any settings on the modem, so its in standard settings.
And by the way, i'm on adsl and not adsl2

Cato
17-10-2009, 05:24 PM
Type your address into here: http://www.telecomwholesale.co.nz/maps

Wouldn't trust that 100%.

It says my cabinet is supposed to be upgraded next year, while in fact it was upgraded in the last two weeks.

Call telecom and ask if you are unsure.

woodgnome
17-10-2009, 06:21 PM
20 second ping times are not likely the issue of Big Time. Nice try though

Sorry I think you are wrong.
My point are.
Under Go Large plan I had no problems.
Under Big Time I had latency issue within WOW. Game was not payable and disconnection where common.
Today with the new plan I got good performance.

There has been no system changes, no wow patch up dated, only Telecom plan changes over the last 5 days.

From this I can't recommend this plan for those that play wow.

More comments here about Big Time:

http://forums.worldofwarcraft.com/thread.html?topicId=20433763337&sid=1&pageNo=1

plod
17-10-2009, 07:49 PM
My YouTube / Streaming Video in-general has taken a turn for the worse.

Mind checking the likes of this video: http://tvnz.co.nz/shortland-street/s18-e4353-video-3068697

Telecom reckon its either the Interleaving on my line (Umm ... no!), the tvnz ondemand website (Again, never been an issue there before), or they want me to try switching to the Adventure plan (Yeah right!). Other than that, I'm stoaked :D

just been playing with my sons ipod touch, found a tvnz app on there, although you can't watch shortland st as far I have found, all videos stream without problems

Chilling_Silence
18-10-2009, 09:12 AM
Dude the guy in that first post has INTERNATIONAL pings from here to US of 250ms! That's not bad, regardless of what plan you're on!!

I play DotA regularly, WC3, and I use WC3Banlist so when I host I can see the realtime latency of players. The number of hops to get internationally is the same regardless of you being on BigTime or not! It's a known fact: You're from NZ and play against other players in the likes of US / Canada, and you're *going* to get dealys. They delays will naturally vary, but that's just part of what you get when playing internationally. I know somebody who's also on Big Time and leaves his account on almost 24/7, raking up around 5-6 hours a day with no issues, ever...

This is regardless of you playing WC3, WoW, CoD, whatever.

Now, if you play vs NZ / Australians, you're more likely to have a better experience. When I play WC3 (Yes, it's not WoW, but the point remains the same), I do pre-game pings and latency checks to make sure the players are both from NZ / Aus, and that they have pings of <100ms.

plod, I will definitely check that out, might install it on the Mrs iTouch later today and see how things go :)

Revivify
19-10-2009, 10:30 AM
Chilling Silence, I don't normally write on this forum but seeing you shoot Woodgnome down everytime pushed me to registry and reply. Woodgnome is very much on the money with this problem. Games like CS:S and wow are having major issues with the bigtime plan. Me and woodgnome ain't the only ones. Its all over other forums too.

I stay at a house with four people each with there own computers. Despite how many computers are on or which router we are using, we are all getting 700-20000 latency on wow. And its not only at our house, friends close and far to us are having similar issues.

We have called telecom and had interleaving turned off with no results. We have been told as well, bigtime plan is not for gamers, it even states it on its advertisement. So despite what Chilling Silence is telling you, bigtime is not a gamers plan. P2P traffic and gaming traffic is managed, so people can still surf at top speeds. If you are not a gamer then this plan is great for what you need.

And for the pings. I still ping to WoW servers for 200-300ms. But ingame its a very different story, one friend of mine has already changed his plan to Pro and now he is all sorted, Running the game at 200-400 latency and CS:S 40-80.

Chilling_Silence
19-10-2009, 01:17 PM
Revivify,

Welcome to the forums, good on ya for signing up :)

I'm actually currently in the process with Telecom of (hopefully) helping them fix their Traffic Management, it's picking up http video when they're swearing black & blue that it shouldn't be, and isn't set to. Same for gaming, though it's worth noting the wording on their website has also changed in the last few days.

Interestingly enough I've also noted that whilst pings are low, that's definitely not a sign that throughput from any site / server, both local or international, will be acceptable.

I guess both woodgnome and myself should label our posts with a great big "YMMV" sticker ;)

It's probably also worth asking if anybody has gone as far as I have with Telecom in relation to having them resolve the issues with traffic classification. I'm not just talking about speaking with first level helpdesk script-monkeys either, but upon speaking with their Complex Broadband Support team (Interesting name), they actually seemed interested in resolving the issue, though they were skeptical that the problems were affecting everybody and it's not just an isolated issue.

For that reason it appears as though the first level support have done quite a good job of convincing other people to switch to another plan and see if that resolves it, and people are simply accepting that, rather than passing any *real* issues up to the higher-level support teams who can fix any issues such as those described. I know for a fact that WoW uses very little bandwidth, so why would they want to restrict it? Perhaps they are ignorant to the fact they *are* restricting it?

Who knows, time will tell, the guy I spoke with reckons they'll get back to me within 48 hours so I'll make a new thread about everything on Wednesday (or sooner) with my findings.

Revivify
19-10-2009, 01:55 PM
Thanks for the reply Chilling Silence, feels foreign to be in a forum that is Helpful. I can see myself as a frequent visitor. Also thank you for putting your time on our issues.

Things I have noticed with it at moment is, you don't connect with a high latency. As soon as I log in, its round 300-400ms and quickly starts to move towards 20K in about 2 minutes, which then leads to a disconnect. When I reconnect it does the same thing over again. You can actually physically see the latency start move up. First 10 seconds has nearly perfect response time. Also it sometimes I can actually watch the router lights not blink for 10-20 seconds, then all of sudden a burst of blinks, then a solid light again.

Chilling_Silence
19-10-2009, 02:03 PM
Is there any chance you can try this when you next reconnect?
Click Start --> Run --> cmd
Type:
ping -t trademe.co.nz > c:\pingresults.txt
Then hit Enter. You won't see anything on-screen but thats OK, it's logging directly to the file.

When you eventually get disconnected, just close the window :)

Post the results of the file (c:\pingresults.txt) to something like pastie.org, flick us the link, and we can take it from there.

Always good to have another regular around the forums ;)

Cheers


Chill.

Revivify
19-10-2009, 02:15 PM
Not sure what you mean by disconnect. Its been going for 5 minutes straight. When I said the router lights blinking, I meant the light thats signals a connection between my computer and my router. Blinking when Im getting information.

Plus I should of added that sites like youtube and general web surfing works fine. For me its only gaming that is the issue. I have port fowarding setup for all my games and the vents I use aswell.

Chilling_Silence
19-10-2009, 02:26 PM
You said in your previous post that as soon as you "log in" it starts out with good latency, but then increases until you're disconnected. Is this your router or WoW?

The light that signals a connection and your router stops blinking eventually, but what about the light that signals an ADSL internet connection, is that still on or off?

Revivify
19-10-2009, 04:19 PM
My bad, I go into more detail.

The problem isn't that I'm disconecting at all. When I said about the blinking light I was talking about the one that leads from the router to the computer not the DSL. This blinks when you have traffic or stays solid if there is no traffic.

When I'm playing WoW, and doing nothing else that requires the internet, the light stops blinking entirely for about 10 to 20secs, showing me im not recieving any data from the router. I can still run youtube.com and other webpages perfectly and fast too, it seems only wow has stopped. Occasionally it will be just high latency without the spiking. Same is happening with CS:S but to a lesser extent, pretty much just massive lag spikes every minute or 2. If its not that then its just high latency.

I've tried alot of method to try to fix it, like closing down unneeded processes and disabling addons, port fowarding and firewalls. But nothing has seem to work, except being on before or after peak time when the "Big Time Plan" traffic is being managed.

Chilling_Silence
19-10-2009, 04:30 PM
Leave this going in the background while you play WoW, and as soon as you notice that it's lagging or the lights have stopped flashing, check and see what the last few seconds worth of ping times are (If they've also increased / timed out):
ping -t trademe.co.nz

Battleneter2
20-10-2009, 08:25 AM
This is odd Chilling_Silence you seemed to have dismissed problems on Big Time as "fud" and "rumors" earlier in the thread, are you now perhaps admitting big Time is having issues lol?

Chilling_Silence
20-10-2009, 09:03 AM
No, I'm saying without any evidence, it is. You'll get the same response if you actually *ring* Telecom, or ANY ISP for that matter.

I'm also suggesting that if people are experiencing issues that they do something about it

Revivify
20-10-2009, 09:47 AM
Pinging trademe.co.nz [202.162.73.2] with 32 bytes of data:
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=50ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=44ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=267ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249
Reply from 202.162.73.2: bytes=32 time=46ms TTL=249
Reply from 202.162.73.2: bytes=32 time=47ms TTL=249
Reply from 202.162.73.2: bytes=32 time=45ms TTL=249

Ping statistics for 202.162.73.2:

Packets: Sent = 186, Received = 186, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 267ms, Average = 47ms

Control-C

Wow's latency at the time of ping test was between 6000-7000. Can actually see it come right for about 3-5 seconds where your actions are almost spontaneous, then its back to 10second waits for your actions to take effect. This not the case when I was on go large, this only started when big time was launch and change everyone on to this plan. Gonna change to pro plan, I'll post if this fixes the problem(Without changing anything on router or computers.)

Revivify
20-10-2009, 10:03 AM
Update: Something I just found out. If you keep trying to log on when you disconnect, Eventually you will get a solid connection, but once you log out you have to go through it again.

Chilling_Silence
20-10-2009, 10:07 AM
Do you know the dns name or IP of the WoW server you're connecting to? Pinging trademe shows your connection seems OK, relatively solid (Aside from one spike), so that means its most likely international routing

Revivify
20-10-2009, 10:27 AM
To tracert wow, I know you have to use "us.logon.worldofwarcraft.com" I tried pinging that IP and got nothing.

Battleneter2
20-10-2009, 03:06 PM
No, I'm saying without any evidence, it is. You'll get the same response if you actually *ring* Telecom, or ANY ISP for that matter.

I'm also suggesting that if people are experiencing issues that they do something about it

so what you post is proof and what other post is rubbish? You have been given links.

If you bothered to read the many threads in multiple forums you would know many people have been talking with telecom since its release.

On a positive note, it has been improving.

plod
20-10-2009, 03:59 PM
Since midday on saturday, I have used roughly 60 Gb, so its working perfectly fine for me.
If I was still with telstra that would have cost me $120on top of my regular bill,
so big :thumbs::thumbs: from me

Revivify
20-10-2009, 04:49 PM
Yah Big time is good if your downloading alot, it really kicks in during off peak. I still wouldn't recommend it to any serious gamer, or any managed traffic plan. And yes its seems to be getting better(better as in back to normal), for the me and my flatmates and other friends on the same plan, but still disconnects us during intense traffic on wow.

I wouldn't be harsh on chilling silence either, these scenarios happen alot, where a person makes a asumption that its not there computer/network and blames there ISP/Plan. And happens very frequently. This time it did happen to be ISP(which I'm 99% certain). Chilling silence put the time in to investigate it before jumping to a conclusion. Thanks for all your help Chill.

Chilling_Silence
20-10-2009, 09:49 PM
Thanks :)

What kind of router do you have? I get average 160ms pings to the last responding machine when I traceroute it? Try WinMTR from winmtr.sf.net

Chilling_Silence
20-10-2009, 09:55 PM
http://pastie.org/private/oojavea5fhcliwhxtnv0w

I'll test from a nearby non-BigTime connection in the AM, thats on the same exchange as I am, and re-test myself at the same time :)

Revivify
21-10-2009, 08:32 PM
I have changes plans to Pro, with telecom. And WoW is running better than ever, no disconnects on traffic intense moments and a solid 170-300 constantly. That is also the case with everyone in our household.

Chilling_Silence
21-10-2009, 10:01 PM
Interesting. It's worth contacting Telecom, basically after speaking today with somebody from their 2nd level support (They call it their Complex Broadband Support Team), he confirmed that there has been some known throughput issues with relation to streaming video and some mis-clasified traffic. Let them know what's going on and get them to add you to the Case, and potentially inform you once it's resolved so you have the option of switching back :)